{"range":{"start":"2026-09-26","end":"2026-10-02","days":7,"preset":"last7","endsYesterday":true},"previous":{"start":"2026-09-19","end":"2026-09-25","days":7,"preset":null,"endsYesterday":false},"rules":{"minCalls":5,"volumeDrop":0.2,"volumeDropCritical":0.5,"cancelRateRise":0.1,"cancelsUpMin":3,"cancelsUpRatio":1.5,"highCancelRate":0.3,"criticalCancelRate":0.5,"sceneSlowerRatio":1.25,"sceneSlowerMin":10,"onTimeDrop":0.15,"minSamples":3},"flagged":[{"market":"Jersey City, NJ","club":"URGENTLY","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"19 → 14 calls (−26%)"},{"code":"cancelRate","label":"Cancel rate up","detail":"42% → 57% (+15 pts)"},{"code":"highRate","label":"High cancel rate","detail":"57% of 14 calls cancelled"},{"code":"onTime","label":"Fewer on time","detail":"70% → 50% on scene by ETA"}],"focus":["Driver or equipment coverage: 8 calls cancelled for no driver or equipment","Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":6,"cancelled":8,"total":14,"cancelRate":0.5714285714285714,"revenue":170,"medianToScene":56.5,"onTimeRate":0.5},"previous":{"completed":11,"cancelled":8,"total":19,"cancelRate":0.42105263157894735,"revenue":366,"medianToScene":52,"onTimeRate":0.7},"volumeChange":-0.2631578947368421,"cancelRateChange":0.15037593984962405},{"market":"Jersey City, NJ","club":"ALLSTATE","severity":"critical","severityRank":3,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"40% → 56% (+16 pts)"},{"code":"cancels","label":"More cancellations","detail":"2 → 5 cancelled"},{"code":"highRate","label":"High cancel rate","detail":"56% of 9 calls cancelled"},{"code":"onTime","label":"Fewer on time","detail":"100% → 50% on scene by ETA"}],"focus":["Driver or equipment coverage: 4 calls cancelled for no driver or equipment","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":4,"cancelled":5,"total":9,"cancelRate":0.5555555555555556,"revenue":90,"medianToScene":67,"onTimeRate":0.5},"previous":{"completed":3,"cancelled":2,"total":5,"cancelRate":0.4,"revenue":45,"medianToScene":76,"onTimeRate":1},"volumeChange":0.8,"cancelRateChange":0.15555555555555556},{"market":"Madison, WI","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 5 calls (−29%)"},{"code":"cancelRate","label":"Cancel rate up","detail":"0% → 20% (+20 pts)"},{"code":"scene","label":"Slower to scene","detail":"median 39m → 75m"},{"code":"onTime","label":"Fewer on time","detail":"83% → 67% on scene by ETA"}],"focus":["Meeting ETAs: 1 call cancelled after a missed ETA","Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":124.5,"medianToScene":75,"onTimeRate":0.6666666666666666},"previous":{"completed":7,"cancelled":0,"total":7,"cancelRate":0,"revenue":192,"medianToScene":39,"onTimeRate":0.8333333333333334},"volumeChange":-0.2857142857142857,"cancelRateChange":0.2},{"market":"Louisville, KY","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"4% → 23% (+19 pts)"},{"code":"cancels","label":"More cancellations","detail":"6 → 31 cancelled"},{"code":"scene","label":"Slower to scene","detail":"median 51m → 77m"}],"focus":["Driver or equipment coverage: 17 calls cancelled for no driver or equipment","Response speed: 3 calls cancelled by the customer, median 37 min after the call","Coverage area: calls cancelled as out of territory or location issues","Ask the club why: 10 calls cancelled with no reason given","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":105,"cancelled":31,"total":136,"cancelRate":0.22794117647058823,"revenue":2169.99,"medianToScene":76.5,"onTimeRate":0.8369565217391305},"previous":{"completed":153,"cancelled":6,"total":159,"cancelRate":0.03773584905660377,"revenue":3104.99,"medianToScene":51,"onTimeRate":0.8296296296296296},"volumeChange":-0.14465408805031446,"cancelRateChange":0.19020532741398447},{"market":"Fort Wayne, IN","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"73 → 52 calls (−29%)"},{"code":"cancelRate","label":"Cancel rate up","detail":"4% → 17% (+13 pts)"},{"code":"cancels","label":"More cancellations","detail":"3 → 9 cancelled"}],"focus":["Driver or equipment coverage: 5 calls cancelled for no driver or equipment","Response speed: 1 call cancelled by the customer, median 9 min after the call","Ask the club why: 3 calls cancelled with no reason given","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":43,"cancelled":9,"total":52,"cancelRate":0.17307692307692307,"revenue":918,"medianToScene":31,"onTimeRate":0.825},"previous":{"completed":70,"cancelled":3,"total":73,"cancelRate":0.0410958904109589,"revenue":1729.99,"medianToScene":32,"onTimeRate":0.921875},"volumeChange":-0.2876712328767123,"cancelRateChange":0.13198103266596417},{"market":"Louisville, KY","club":"ALLSTATE","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"21 → 8 calls (−62%)"},{"code":"cancelRate","label":"Cancel rate up","detail":"5% → 38% (+33 pts)"},{"code":"highRate","label":"High cancel rate","detail":"38% of 8 calls cancelled"}],"focus":["Driver or equipment coverage: 3 calls cancelled for no driver or equipment","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":5,"cancelled":3,"total":8,"cancelRate":0.375,"revenue":74,"medianToScene":81.5,"onTimeRate":0.75},"previous":{"completed":20,"cancelled":1,"total":21,"cancelRate":0.047619047619047616,"revenue":376,"medianToScene":76.5,"onTimeRate":0.7777777777777778},"volumeChange":-0.6190476190476191,"cancelRateChange":0.3273809523809524},{"market":"Louisville, KY","club":"GEICO","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"20 → 11 calls (−45%)"},{"code":"cancelRate","label":"Cancel rate up","detail":"5% → 27% (+22 pts)"},{"code":"scene","label":"Slower to scene","detail":"median 55m → 98m"}],"focus":["Driver or equipment coverage: 2 calls cancelled for no driver or equipment","Ask the club why: 1 call cancelled with no reason given","Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":8,"cancelled":3,"total":11,"cancelRate":0.2727272727272727,"revenue":270,"medianToScene":98,"onTimeRate":0.8571428571428571},"previous":{"completed":19,"cancelled":1,"total":20,"cancelRate":0.05,"revenue":690,"medianToScene":55,"onTimeRate":0.7777777777777778},"volumeChange":-0.45,"cancelRateChange":0.22272727272727272},{"market":"Shreveport, LA","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"0% → 33% (+33 pts)"},{"code":"cancels","label":"More cancellations","detail":"0 → 4 cancelled"},{"code":"highRate","label":"High cancel rate","detail":"33% of 12 calls cancelled"}],"focus":["Response speed: 2 calls cancelled by the customer, median 18 min after the call"],"current":{"completed":8,"cancelled":4,"total":12,"cancelRate":0.3333333333333333,"revenue":168,"medianToScene":23,"onTimeRate":1},"previous":{"completed":12,"cancelled":0,"total":12,"cancelRate":0,"revenue":267,"medianToScene":40,"onTimeRate":0.8333333333333334},"volumeChange":0,"cancelRateChange":0.3333333333333333},{"market":"Tuscaloosa, AL","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"11 → 5 calls (−55%)"},{"code":"cancelRate","label":"Cancel rate up","detail":"18% → 60% (+42 pts)"},{"code":"highRate","label":"High cancel rate","detail":"60% of 5 calls cancelled"}],"focus":["Response speed: 1 call cancelled by the customer, median 11 min after the call","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":2,"cancelled":3,"total":5,"cancelRate":0.6,"revenue":59,"medianToScene":null,"onTimeRate":null},"previous":{"completed":9,"cancelled":2,"total":11,"cancelRate":0.18181818181818182,"revenue":192,"medianToScene":21,"onTimeRate":1},"volumeChange":-0.5454545454545454,"cancelRateChange":0.41818181818181815},{"market":"Fayetteville, NC","club":"ALLSTATE","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"8 → 5 calls (−37%)"},{"code":"cancelRate","label":"Cancel rate up","detail":"38% → 60% (+22 pts)"},{"code":"highRate","label":"High cancel rate","detail":"60% of 5 calls cancelled"}],"focus":["Response speed: 1 call cancelled by the customer, median 18 min after the call","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":2,"cancelled":3,"total":5,"cancelRate":0.6,"revenue":37.25,"medianToScene":null,"onTimeRate":null},"previous":{"completed":5,"cancelled":3,"total":8,"cancelRate":0.375,"revenue":93,"medianToScene":74,"onTimeRate":0.5},"volumeChange":-0.375,"cancelRateChange":0.22499999999999998},{"market":"Montgomery, AL","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"10 → 3 calls (−70%)"},{"code":"scene","label":"Slower to scene","detail":"median 32m → 50m"},{"code":"onTime","label":"Fewer on time","detail":"88% → 67% on scene by ETA"}],"focus":["Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":63,"medianToScene":50,"onTimeRate":0.6666666666666666},"previous":{"completed":9,"cancelled":1,"total":10,"cancelRate":0.1,"revenue":177,"medianToScene":31.5,"onTimeRate":0.875},"volumeChange":-0.7,"cancelRateChange":-0.1},{"market":"Louisville, KY","club":"ALLIED","severity":"critical","severityRank":3,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"0% → 18% (+18 pts)"},{"code":"cancels","label":"More cancellations","detail":"0 → 3 cancelled"},{"code":"scene","label":"Slower to scene","detail":"median 32m → 82m"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Response speed: 1 call cancelled by the customer, median 39 min after the call","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":14,"cancelled":3,"total":17,"cancelRate":0.17647058823529413,"revenue":390,"medianToScene":82,"onTimeRate":0.7272727272727273},"previous":{"completed":6,"cancelled":0,"total":6,"cancelRate":0,"revenue":165,"medianToScene":32,"onTimeRate":0.8},"volumeChange":1.8333333333333333,"cancelRateChange":0.17647058823529413},{"market":"Fayetteville, NC","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"20% → 57% (+37 pts)"},{"code":"cancels","label":"More cancellations","detail":"1 → 4 cancelled"},{"code":"highRate","label":"High cancel rate","detail":"57% of 7 calls cancelled"}],"focus":["Driver or equipment coverage: 2 calls cancelled for no driver or equipment","Coverage area: calls cancelled as out of territory or location issues"],"current":{"completed":3,"cancelled":4,"total":7,"cancelRate":0.5714285714285714,"revenue":65,"medianToScene":null,"onTimeRate":null},"previous":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":80,"medianToScene":null,"onTimeRate":null},"volumeChange":0.4,"cancelRateChange":0.3714285714285714},{"market":"Lexington, KY","club":"ALLIED","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 5 calls (−29%)"},{"code":"scene","label":"Slower to scene","detail":"median 27m → 41m"},{"code":"onTime","label":"Fewer on time","detail":"100% → 75% on scene by ETA"}],"focus":["Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":112,"medianToScene":41,"onTimeRate":0.75},"previous":{"completed":5,"cancelled":2,"total":7,"cancelRate":0.2857142857142857,"revenue":130,"medianToScene":27,"onTimeRate":1},"volumeChange":-0.2857142857142857,"cancelRateChange":-0.08571428571428569},{"market":"Raleigh, NC","club":"URGENTLY","severity":"critical","severityRank":3,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"0% → 17% (+17 pts)"},{"code":"scene","label":"Slower to scene","detail":"median 36m → 53m"},{"code":"onTime","label":"Fewer on time","detail":"100% → 80% on scene by ETA"}],"focus":["Ask the club why: 1 call cancelled with no reason given","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":5,"cancelled":1,"total":6,"cancelRate":0.16666666666666666,"revenue":170,"medianToScene":53,"onTimeRate":0.8},"previous":{"completed":7,"cancelled":0,"total":7,"cancelRate":0,"revenue":234,"medianToScene":36,"onTimeRate":1},"volumeChange":-0.14285714285714285,"cancelRateChange":0.16666666666666666},{"market":"Jacksonville, NC","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 3 calls (−57%)"},{"code":"scene","label":"Slower to scene","detail":"median 32m → 50m"},{"code":"onTime","label":"Fewer on time","detail":"86% → 67% on scene by ETA"}],"focus":["Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":66,"medianToScene":50,"onTimeRate":0.6666666666666666},"previous":{"completed":7,"cancelled":0,"total":7,"cancelRate":0,"revenue":126,"medianToScene":32,"onTimeRate":0.8571428571428571},"volumeChange":-0.5714285714285714,"cancelRateChange":0},{"market":"Madison, WI","club":"HONK","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 4 calls (−43%)"},{"code":"scene","label":"Slower to scene","detail":"median 68m → 100m"},{"code":"onTime","label":"Fewer on time","detail":"86% → 50% on scene by ETA"}],"focus":["Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":120,"medianToScene":99.5,"onTimeRate":0.5},"previous":{"completed":7,"cancelled":0,"total":7,"cancelRate":0,"revenue":210,"medianToScene":68,"onTimeRate":0.8571428571428571},"volumeChange":-0.42857142857142855,"cancelRateChange":0},{"market":"Charleston, SC","club":"ALLSTATE","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 3 calls (−57%)"},{"code":"scene","label":"Slower to scene","detail":"median 51m → 68m"},{"code":"onTime","label":"Fewer on time","detail":"100% → 67% on scene by ETA"}],"focus":["Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":69.75,"medianToScene":68,"onTimeRate":0.6666666666666666},"previous":{"completed":7,"cancelled":0,"total":7,"cancelRate":0,"revenue":162.75,"medianToScene":51,"onTimeRate":1},"volumeChange":-0.5714285714285714,"cancelRateChange":0},{"market":"Spartanburg, SC","club":"GEICO","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"24 → 7 calls (−71%)"},{"code":"scene","label":"Slower to scene","detail":"median 41m → 54m"}],"focus":["Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":6,"cancelled":1,"total":7,"cancelRate":0.14285714285714285,"revenue":0,"medianToScene":54,"onTimeRate":1},"previous":{"completed":21,"cancelled":3,"total":24,"cancelRate":0.125,"revenue":0,"medianToScene":41,"onTimeRate":0.9444444444444444},"volumeChange":-0.7083333333333334,"cancelRateChange":0.01785714285714285},{"market":"Harrisburg, PA","club":"ALLSTATE","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"12 → 6 calls (−50%)"},{"code":"highRate","label":"High cancel rate","detail":"50% of 6 calls cancelled"}],"focus":["Driver or equipment coverage: 2 calls cancelled for no driver or equipment","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":3,"total":6,"cancelRate":0.5,"revenue":78.75,"medianToScene":21,"onTimeRate":1},"previous":{"completed":5,"cancelled":7,"total":12,"cancelRate":0.5833333333333334,"revenue":120,"medianToScene":30,"onTimeRate":1},"volumeChange":-0.5,"cancelRateChange":-0.08333333333333337},{"market":"Dover, DE","club":"GEICO","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"12 → 4 calls (−67%)"},{"code":"scene","label":"Slower to scene","detail":"median 40m → 52m"}],"focus":["Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":120,"medianToScene":51.5,"onTimeRate":1},"previous":{"completed":12,"cancelled":0,"total":12,"cancelRate":0,"revenue":290,"medianToScene":40,"onTimeRate":0.8},"volumeChange":-0.6666666666666666,"cancelRateChange":0},{"market":"Wilmington, NC","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"11 → 5 calls (−55%)"},{"code":"cancelRate","label":"Cancel rate up","detail":"0% → 20% (+20 pts)"}],"focus":["Response speed: 1 call cancelled by the customer, median 9 min after the call","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":78,"medianToScene":39,"onTimeRate":1},"previous":{"completed":11,"cancelled":0,"total":11,"cancelRate":0,"revenue":297,"medianToScene":30,"onTimeRate":1},"volumeChange":-0.5454545454545454,"cancelRateChange":0.2},{"market":"Macon, GA","club":"HONK","severity":"critical","severityRank":3,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"67% → 100% (+33 pts)"},{"code":"highRate","label":"High cancel rate","detail":"100% of 6 calls cancelled"}],"focus":["Driver or equipment coverage: 5 calls cancelled for no driver or equipment","Ask the club why: 1 call cancelled with no reason given"],"current":{"completed":0,"cancelled":6,"total":6,"cancelRate":1,"revenue":0,"medianToScene":null,"onTimeRate":null},"previous":{"completed":2,"cancelled":4,"total":6,"cancelRate":0.6666666666666666,"revenue":0,"medianToScene":null,"onTimeRate":null},"volumeChange":0,"cancelRateChange":0.33333333333333337},{"market":"Savannah, GA","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"8 → 4 calls (−50%)"},{"code":"scene","label":"Slower to scene","detail":"median 15m → 26m"}],"focus":["Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":113.75,"medianToScene":25.5,"onTimeRate":1},"previous":{"completed":8,"cancelled":0,"total":8,"cancelRate":0,"revenue":158,"medianToScene":15,"onTimeRate":1},"volumeChange":-0.5,"cancelRateChange":0},{"market":"Jersey City, NJ","club":"ROADSIDE","severity":"critical","severityRank":3,"issues":[{"code":"cancels","label":"More cancellations","detail":"0 → 4 cancelled"},{"code":"highRate","label":"High cancel rate","detail":"50% of 8 calls cancelled"}],"focus":["Driver or equipment coverage: 4 calls cancelled for no driver or equipment"],"current":{"completed":4,"cancelled":4,"total":8,"cancelRate":0.5,"revenue":261,"medianToScene":60,"onTimeRate":0.5},"previous":{"completed":1,"cancelled":0,"total":1,"cancelRate":0,"revenue":66,"medianToScene":null,"onTimeRate":null},"volumeChange":7,"cancelRateChange":0.5},{"market":"Asheville, NC","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"40 → 16 calls (−60%)"}],"focus":["Response speed: 1 call cancelled by the customer, median 2 min after the call","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":15,"cancelled":1,"total":16,"cancelRate":0.0625,"revenue":480,"medianToScene":31,"onTimeRate":1},"previous":{"completed":36,"cancelled":4,"total":40,"cancelRate":0.1,"revenue":1068,"medianToScene":32,"onTimeRate":0.8823529411764706},"volumeChange":-0.6,"cancelRateChange":-0.037500000000000006},{"market":"Dover, DE","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"31 → 8 calls (−74%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":8,"cancelled":0,"total":8,"cancelRate":0,"revenue":230,"medianToScene":52.5,"onTimeRate":0.875},"previous":{"completed":31,"cancelled":0,"total":31,"cancelRate":0,"revenue":890,"medianToScene":46,"onTimeRate":0.7407407407407407},"volumeChange":-0.7419354838709677,"cancelRateChange":0},{"market":"Raleigh, NC","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"31 → 13 calls (−58%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":13,"cancelled":0,"total":13,"cancelRate":0,"revenue":290,"medianToScene":32.5,"onTimeRate":1},"previous":{"completed":24,"cancelled":7,"total":31,"cancelRate":0.22580645161290322,"revenue":490,"medianToScene":40,"onTimeRate":0.9523809523809523},"volumeChange":-0.5806451612903226,"cancelRateChange":-0.22580645161290322},{"market":"Winston-Salem, NC","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"26 → 11 calls (−58%)"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":10,"cancelled":1,"total":11,"cancelRate":0.09090909090909091,"revenue":258,"medianToScene":48,"onTimeRate":0.8888888888888888},"previous":{"completed":23,"cancelled":3,"total":26,"cancelRate":0.11538461538461539,"revenue":522,"medianToScene":41,"onTimeRate":0.8421052631578947},"volumeChange":-0.5769230769230769,"cancelRateChange":-0.02447552447552448},{"market":"Beaumont, TX","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"16 → 0 calls (−100%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":0,"cancelled":0,"total":0,"cancelRate":0,"revenue":0,"medianToScene":null,"onTimeRate":null},"previous":{"completed":13,"cancelled":3,"total":16,"cancelRate":0.1875,"revenue":355,"medianToScene":38.5,"onTimeRate":1},"volumeChange":-1,"cancelRateChange":-0.1875},{"market":"Yuma, AZ","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"15 → 0 calls (−100%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":0,"cancelled":0,"total":0,"cancelRate":0,"revenue":0,"medianToScene":null,"onTimeRate":null},"previous":{"completed":13,"cancelled":2,"total":15,"cancelRate":0.13333333333333333,"revenue":354,"medianToScene":36.5,"onTimeRate":0.7777777777777778},"volumeChange":-1,"cancelRateChange":-0.13333333333333333},{"market":"Shreveport, LA","club":"ALLSTATE","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"13 → 3 calls (−77%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":2,"cancelled":1,"total":3,"cancelRate":0.3333333333333333,"revenue":48,"medianToScene":null,"onTimeRate":null},"previous":{"completed":10,"cancelled":3,"total":13,"cancelRate":0.23076923076923078,"revenue":216,"medianToScene":26,"onTimeRate":0.8888888888888888},"volumeChange":-0.7692307692307693,"cancelRateChange":0.10256410256410253},{"market":"Montgomery, AL","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"12 → 5 calls (−58%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":5,"cancelled":0,"total":5,"cancelRate":0,"revenue":100,"medianToScene":28,"onTimeRate":1},"previous":{"completed":9,"cancelled":3,"total":12,"cancelRate":0.25,"revenue":195,"medianToScene":24,"onTimeRate":0.8888888888888888},"volumeChange":-0.5833333333333334,"cancelRateChange":-0.25},{"market":"Spartanburg, SC","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"12 → 5 calls (−58%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":5,"cancelled":0,"total":5,"cancelRate":0,"revenue":114,"medianToScene":21,"onTimeRate":1},"previous":{"completed":9,"cancelled":3,"total":12,"cancelRate":0.25,"revenue":186,"medianToScene":46,"onTimeRate":0.8888888888888888},"volumeChange":-0.5833333333333334,"cancelRateChange":-0.25},{"market":"Fort Wayne, IN","club":"GEICO","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"12 → 3 calls (−75%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":105,"medianToScene":44,"onTimeRate":0.6666666666666666},"previous":{"completed":12,"cancelled":0,"total":12,"cancelRate":0,"revenue":415,"medianToScene":38,"onTimeRate":0.7272727272727273},"volumeChange":-0.75,"cancelRateChange":0},{"market":"Wilmington, DE","club":"GEICO","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"10 → 0 calls (−100%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":0,"cancelled":0,"total":0,"cancelRate":0,"revenue":0,"medianToScene":null,"onTimeRate":null},"previous":{"completed":10,"cancelled":0,"total":10,"cancelRate":0,"revenue":350,"medianToScene":45,"onTimeRate":0.7},"volumeChange":-1,"cancelRateChange":0},{"market":"Asheville, NC","club":"HONK","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"9 → 0 calls (−100%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":0,"cancelled":0,"total":0,"cancelRate":0,"revenue":0,"medianToScene":null,"onTimeRate":null},"previous":{"completed":7,"cancelled":2,"total":9,"cancelRate":0.2222222222222222,"revenue":0,"medianToScene":24,"onTimeRate":0.8571428571428571},"volumeChange":-1,"cancelRateChange":-0.2222222222222222},{"market":"Louisville, KY","club":"URGENTLY","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"8 → 2 calls (−75%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":2,"cancelled":0,"total":2,"cancelRate":0,"revenue":60,"medianToScene":null,"onTimeRate":null},"previous":{"completed":7,"cancelled":1,"total":8,"cancelRate":0.125,"revenue":234,"medianToScene":37,"onTimeRate":0.8333333333333334},"volumeChange":-0.75,"cancelRateChange":-0.125},{"market":"Cincinnati, OH","club":"ALLIED","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"8 → 3 calls (−62%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":75,"medianToScene":18,"onTimeRate":1},"previous":{"completed":7,"cancelled":1,"total":8,"cancelRate":0.125,"revenue":205,"medianToScene":63.5,"onTimeRate":0.8},"volumeChange":-0.625,"cancelRateChange":-0.125},{"market":"Cincinnati, OH","club":"GEICO","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"8 → 2 calls (−75%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":2,"cancelled":0,"total":2,"cancelRate":0,"revenue":70,"medianToScene":null,"onTimeRate":null},"previous":{"completed":8,"cancelled":0,"total":8,"cancelRate":0,"revenue":310,"medianToScene":107,"onTimeRate":0.8333333333333334},"volumeChange":-0.75,"cancelRateChange":0},{"market":"Jersey City, NJ","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 2 calls (−71%)"}],"focus":["Ask the club why: 1 call cancelled with no reason given","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":1,"cancelled":1,"total":2,"cancelRate":0.5,"revenue":19,"medianToScene":null,"onTimeRate":null},"previous":{"completed":6,"cancelled":1,"total":7,"cancelRate":0.14285714285714285,"revenue":120,"medianToScene":96,"onTimeRate":0.3333333333333333},"volumeChange":-0.7142857142857143,"cancelRateChange":0.35714285714285715},{"market":"Florence, SC","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 3 calls (−57%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":69,"medianToScene":11,"onTimeRate":1},"previous":{"completed":6,"cancelled":1,"total":7,"cancelRate":0.14285714285714285,"revenue":130,"medianToScene":38,"onTimeRate":1},"volumeChange":-0.5714285714285714,"cancelRateChange":-0.14285714285714285},{"market":"El Paso, TX","club":"ROADSIDE","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"6 → 2 calls (−67%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":1,"cancelled":1,"total":2,"cancelRate":0.5,"revenue":66,"medianToScene":null,"onTimeRate":null},"previous":{"completed":6,"cancelled":0,"total":6,"cancelRate":0,"revenue":362,"medianToScene":36.5,"onTimeRate":1},"volumeChange":-0.6666666666666666,"cancelRateChange":0.5},{"market":"Savannah, GA","club":"URGENTLY","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 1 calls (−86%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":1,"cancelled":0,"total":1,"cancelRate":0,"revenue":34,"medianToScene":null,"onTimeRate":null},"previous":{"completed":7,"cancelled":0,"total":7,"cancelRate":0,"revenue":234,"medianToScene":33,"onTimeRate":0.6666666666666666},"volumeChange":-0.8571428571428571,"cancelRateChange":0},{"market":"Fort Wayne, IN","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 3 calls (−57%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":69,"medianToScene":28,"onTimeRate":1},"previous":{"completed":6,"cancelled":1,"total":7,"cancelRate":0.14285714285714285,"revenue":137,"medianToScene":30.5,"onTimeRate":1},"volumeChange":-0.5714285714285714,"cancelRateChange":-0.14285714285714285},{"market":"Jackson, MS","club":"ALLSTATE","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 1 calls (−86%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":1,"cancelled":0,"total":1,"cancelRate":0,"revenue":23.25,"medianToScene":null,"onTimeRate":null},"previous":{"completed":6,"cancelled":1,"total":7,"cancelRate":0.14285714285714285,"revenue":139.5,"medianToScene":32,"onTimeRate":1},"volumeChange":-0.8571428571428571,"cancelRateChange":-0.14285714285714285},{"market":"Canton, OH","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"6 → 3 calls (−50%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":66,"medianToScene":19,"onTimeRate":1},"previous":{"completed":5,"cancelled":1,"total":6,"cancelRate":0.16666666666666666,"revenue":337.99,"medianToScene":11,"onTimeRate":1},"volumeChange":-0.5,"cancelRateChange":-0.16666666666666666},{"market":"El Paso, TX","club":"ALLSTATE","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"6 → 3 calls (−50%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":69.75,"medianToScene":29,"onTimeRate":1},"previous":{"completed":6,"cancelled":0,"total":6,"cancelRate":0,"revenue":139.5,"medianToScene":26,"onTimeRate":1},"volumeChange":-0.5,"cancelRateChange":0},{"market":"Columbus, GA","club":"ALLSTATE","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"6 → 2 calls (−67%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":2,"cancelled":0,"total":2,"cancelRate":0,"revenue":49,"medianToScene":null,"onTimeRate":null},"previous":{"completed":4,"cancelled":2,"total":6,"cancelRate":0.3333333333333333,"revenue":73.5,"medianToScene":35,"onTimeRate":1},"volumeChange":-0.6666666666666666,"cancelRateChange":-0.3333333333333333},{"market":"Knoxville, TN","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"6 → 0 calls (−100%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":0,"cancelled":0,"total":0,"cancelRate":0,"revenue":0,"medianToScene":null,"onTimeRate":null},"previous":{"completed":3,"cancelled":3,"total":6,"cancelRate":0.5,"revenue":54,"medianToScene":51,"onTimeRate":1},"volumeChange":-1,"cancelRateChange":-0.5},{"market":"Topeka, KS","club":"GEICO","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"5 → 2 calls (−60%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":2,"cancelled":0,"total":2,"cancelRate":0,"revenue":70,"medianToScene":null,"onTimeRate":null},"previous":{"completed":5,"cancelled":0,"total":5,"cancelRate":0,"revenue":170,"medianToScene":52,"onTimeRate":0.8},"volumeChange":-0.6,"cancelRateChange":0},{"market":"Savannah, GA","club":"ROADSIDE","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"5 → 2 calls (−60%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":2,"cancelled":0,"total":2,"cancelRate":0,"revenue":132,"medianToScene":null,"onTimeRate":null},"previous":{"completed":5,"cancelled":0,"total":5,"cancelRate":0,"revenue":324,"medianToScene":65,"onTimeRate":0.75},"volumeChange":-0.6,"cancelRateChange":0},{"market":"Canton, OH","club":"GEICO","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"5 → 2 calls (−60%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":2,"cancelled":0,"total":2,"cancelRate":0,"revenue":50,"medianToScene":null,"onTimeRate":null},"previous":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":339.99,"medianToScene":27,"onTimeRate":1},"volumeChange":-0.6,"cancelRateChange":-0.2},{"market":"Raleigh, NC","club":"ALLIED","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"5 → 0 calls (−100%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":0,"cancelled":0,"total":0,"cancelRate":0,"revenue":0,"medianToScene":null,"onTimeRate":null},"previous":{"completed":3,"cancelled":2,"total":5,"cancelRate":0.4,"revenue":74,"medianToScene":null,"onTimeRate":null},"volumeChange":-1,"cancelRateChange":-0.4},{"market":"Bloomington, IN","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"22 → 14 calls (−36%)"},{"code":"cancelRate","label":"Cancel rate up","detail":"18% → 29% (+10 pts)"}],"focus":["Driver or equipment coverage: 4 calls cancelled for no driver or equipment","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":10,"cancelled":4,"total":14,"cancelRate":0.2857142857142857,"revenue":206,"medianToScene":39,"onTimeRate":1},"previous":{"completed":18,"cancelled":4,"total":22,"cancelRate":0.18181818181818182,"revenue":375,"medianToScene":32.5,"onTimeRate":1},"volumeChange":-0.36363636363636365,"cancelRateChange":0.10389610389610388},{"market":"Wilmington, NC","club":"ALLSTATE","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"14 → 8 calls (−43%)"},{"code":"scene","label":"Slower to scene","detail":"median 27m → 38m"}],"focus":["Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":7,"cancelled":1,"total":8,"cancelRate":0.125,"revenue":153.5,"medianToScene":38,"onTimeRate":1},"previous":{"completed":12,"cancelled":2,"total":14,"cancelRate":0.14285714285714285,"revenue":546.49,"medianToScene":27,"onTimeRate":1},"volumeChange":-0.42857142857142855,"cancelRateChange":-0.01785714285714285},{"market":"Greensboro, NC","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"12 → 7 calls (−42%)"},{"code":"scene","label":"Slower to scene","detail":"median 34m → 65m"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":6,"cancelled":1,"total":7,"cancelRate":0.14285714285714285,"revenue":132,"medianToScene":65,"onTimeRate":1},"previous":{"completed":11,"cancelled":1,"total":12,"cancelRate":0.08333333333333333,"revenue":235,"medianToScene":34,"onTimeRate":0.8181818181818182},"volumeChange":-0.4166666666666667,"cancelRateChange":0.05952380952380952},{"market":"Rock Hill, SC","club":"ALLSTATE","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 4 calls (−43%)"},{"code":"scene","label":"Slower to scene","detail":"median 18m → 44m"}],"focus":["Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":1,"total":4,"cancelRate":0.25,"revenue":69.75,"medianToScene":44,"onTimeRate":1},"previous":{"completed":6,"cancelled":1,"total":7,"cancelRate":0.14285714285714285,"revenue":116.25,"medianToScene":17.5,"onTimeRate":1},"volumeChange":-0.42857142857142855,"cancelRateChange":0.10714285714285715},{"market":"Greenville, SC","club":"URGENTLY","severity":"attention","severityRank":2,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"0% → 20% (+20 pts)"},{"code":"onTime","label":"Fewer on time","detail":"100% → 67% on scene by ETA"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":128,"medianToScene":33,"onTimeRate":0.6666666666666666},"previous":{"completed":6,"cancelled":0,"total":6,"cancelRate":0,"revenue":166,"medianToScene":28.5,"onTimeRate":1},"volumeChange":-0.16666666666666666,"cancelRateChange":0.2},{"market":"Seminole, FL","club":"ROADSIDE","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"5 → 4 calls (−20%)"},{"code":"scene","label":"Slower to scene","detail":"median 18m → 30m"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":1,"total":4,"cancelRate":0.25,"revenue":204,"medianToScene":30,"onTimeRate":0.6666666666666666},"previous":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":272,"medianToScene":17.5,"onTimeRate":0.75},"volumeChange":-0.2,"cancelRateChange":0.04999999999999999},{"market":"Cincinnati, OH","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"110 → 85 calls (−23%)"}],"focus":["Driver or equipment coverage: 4 calls cancelled for no driver or equipment","Coverage area: calls cancelled as out of territory or location issues","Ask the club why: 7 calls cancelled with no reason given","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":72,"cancelled":13,"total":85,"cancelRate":0.15294117647058825,"revenue":660.99,"medianToScene":52,"onTimeRate":0.9180327868852459},"previous":{"completed":94,"cancelled":16,"total":110,"cancelRate":0.14545454545454545,"revenue":516,"medianToScene":54,"onTimeRate":0.8641975308641975},"volumeChange":-0.22727272727272727,"cancelRateChange":0.0074866310160428},{"market":"Florence, SC","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"60 → 44 calls (−27%)"}],"focus":["Driver or equipment coverage: 2 calls cancelled for no driver or equipment","Ask the club why: 1 call cancelled with no reason given","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":41,"cancelled":3,"total":44,"cancelRate":0.06818181818181818,"revenue":3762,"medianToScene":33,"onTimeRate":1},"previous":{"completed":57,"cancelled":3,"total":60,"cancelRate":0.05,"revenue":5262,"medianToScene":47,"onTimeRate":1},"volumeChange":-0.26666666666666666,"cancelRateChange":0.018181818181818174},{"market":"Wilmington, NC","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"cancels","label":"More cancellations","detail":"0 → 3 cancelled"}],"focus":["Driver or equipment coverage: 2 calls cancelled for no driver or equipment","Ask the club why: 1 call cancelled with no reason given"],"current":{"completed":48,"cancelled":3,"total":51,"cancelRate":0.058823529411764705,"revenue":1035,"medianToScene":37.5,"onTimeRate":0.9318181818181818},"previous":{"completed":55,"cancelled":0,"total":55,"cancelRate":0,"revenue":1452.99,"medianToScene":37.5,"onTimeRate":0.9803921568627451},"volumeChange":-0.07272727272727272,"cancelRateChange":0.058823529411764705},{"market":"Topeka, KS","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"cancels","label":"More cancellations","detail":"1 → 4 cancelled"}],"focus":["Driver or equipment coverage: 3 calls cancelled for no driver or equipment","Ask the club why: 1 call cancelled with no reason given"],"current":{"completed":36,"cancelled":4,"total":40,"cancelRate":0.1,"revenue":895,"medianToScene":37,"onTimeRate":0.8823529411764706},"previous":{"completed":48,"cancelled":1,"total":49,"cancelRate":0.02040816326530612,"revenue":1205,"medianToScene":36,"onTimeRate":0.9787234042553191},"volumeChange":-0.1836734693877551,"cancelRateChange":0.07959183673469389},{"market":"Columbus, GA","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"cancels","label":"More cancellations","detail":"1 → 4 cancelled"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Ask the club why: 3 calls cancelled with no reason given"],"current":{"completed":59,"cancelled":4,"total":63,"cancelRate":0.06349206349206349,"revenue":1120,"medianToScene":33,"onTimeRate":0.9298245614035088},"previous":{"completed":46,"cancelled":1,"total":47,"cancelRate":0.02127659574468085,"revenue":850,"medianToScene":40,"onTimeRate":0.8837209302325582},"volumeChange":0.3404255319148936,"cancelRateChange":0.042215467747382635},{"market":"Cincinnati, OH","club":"NSD","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"30 → 19 calls (−37%)"}],"focus":["Response speed: 3 calls cancelled by the customer, median 52 min after the call","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":15,"cancelled":4,"total":19,"cancelRate":0.21052631578947367,"revenue":0,"medianToScene":40.5,"onTimeRate":0.9285714285714286},"previous":{"completed":22,"cancelled":8,"total":30,"cancelRate":0.26666666666666666,"revenue":264.99,"medianToScene":64,"onTimeRate":0.9411764705882353},"volumeChange":-0.36666666666666664,"cancelRateChange":-0.05614035087719299},{"market":"Rochester, NY","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"30 → 17 calls (−43%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":17,"cancelled":0,"total":17,"cancelRate":0,"revenue":490,"medianToScene":35,"onTimeRate":0.875},"previous":{"completed":27,"cancelled":3,"total":30,"cancelRate":0.1,"revenue":790,"medianToScene":41.5,"onTimeRate":0.8333333333333334},"volumeChange":-0.43333333333333335,"cancelRateChange":-0.1},{"market":"Savannah, GA","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"27 → 21 calls (−22%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":21,"cancelled":0,"total":21,"cancelRate":0,"revenue":395,"medianToScene":25.5,"onTimeRate":0.85},"previous":{"completed":24,"cancelled":3,"total":27,"cancelRate":0.1111111111111111,"revenue":448,"medianToScene":32,"onTimeRate":0.8181818181818182},"volumeChange":-0.2222222222222222,"cancelRateChange":-0.1111111111111111},{"market":"Richmond, VA","club":"NSD","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"24 → 13 calls (−46%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":11,"cancelled":2,"total":13,"cancelRate":0.15384615384615385,"revenue":240,"medianToScene":29,"onTimeRate":0.9},"previous":{"completed":22,"cancelled":2,"total":24,"cancelRate":0.08333333333333333,"revenue":501,"medianToScene":30.5,"onTimeRate":1},"volumeChange":-0.4583333333333333,"cancelRateChange":0.07051282051282053},{"market":"Birmingham, AL","club":"NSD","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"23 → 16 calls (−30%)"}],"focus":["Response speed: 1 call cancelled by the customer, median 16 min after the call","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":14,"cancelled":2,"total":16,"cancelRate":0.125,"revenue":299.75,"medianToScene":25,"onTimeRate":0.8181818181818182},"previous":{"completed":20,"cancelled":3,"total":23,"cancelRate":0.13043478260869565,"revenue":469.25,"medianToScene":30,"onTimeRate":0.8333333333333334},"volumeChange":-0.30434782608695654,"cancelRateChange":-0.0054347826086956486},{"market":"Savannah, GA","club":"ALLSTATE","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"23 → 12 calls (−48%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":11,"cancelled":1,"total":12,"cancelRate":0.08333333333333333,"revenue":245,"medianToScene":31,"onTimeRate":1},"previous":{"completed":20,"cancelled":3,"total":23,"cancelRate":0.13043478260869565,"revenue":715.49,"medianToScene":34,"onTimeRate":0.8947368421052632},"volumeChange":-0.4782608695652174,"cancelRateChange":-0.04710144927536232},{"market":"Dayton, OH","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"22 → 15 calls (−32%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":15,"cancelled":0,"total":15,"cancelRate":0,"revenue":470,"medianToScene":43,"onTimeRate":0.8461538461538461},"previous":{"completed":19,"cancelled":3,"total":22,"cancelRate":0.13636363636363635,"revenue":510,"medianToScene":37.5,"onTimeRate":0.75},"volumeChange":-0.3181818181818182,"cancelRateChange":-0.13636363636363635},{"market":"Macon, GA","club":"NSD","severity":"attention","severityRank":2,"issues":[{"code":"highRate","label":"High cancel rate","detail":"45% of 11 calls cancelled"}],"focus":["Most cancellations: Other"],"current":{"completed":6,"cancelled":5,"total":11,"cancelRate":0.45454545454545453,"revenue":132,"medianToScene":59,"onTimeRate":0.5},"previous":{"completed":3,"cancelled":5,"total":8,"cancelRate":0.625,"revenue":66,"medianToScene":null,"onTimeRate":null},"volumeChange":0.375,"cancelRateChange":-0.17045454545454547},{"market":"Florence, SC","club":"GEICO","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"13 → 9 calls (−31%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":9,"cancelled":0,"total":9,"cancelRate":0,"revenue":0,"medianToScene":26,"onTimeRate":1},"previous":{"completed":12,"cancelled":1,"total":13,"cancelRate":0.07692307692307693,"revenue":0,"medianToScene":51,"onTimeRate":1},"volumeChange":-0.3076923076923077,"cancelRateChange":-0.07692307692307693},{"market":"Charleston, SC","club":"GEICO","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"13 → 10 calls (−23%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":10,"cancelled":0,"total":10,"cancelRate":0,"revenue":380,"medianToScene":34,"onTimeRate":1},"previous":{"completed":11,"cancelled":2,"total":13,"cancelRate":0.15384615384615385,"revenue":380,"medianToScene":39,"onTimeRate":1},"volumeChange":-0.23076923076923078,"cancelRateChange":-0.15384615384615385},{"market":"Lexington, KY","club":"GEICO","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"10 → 8 calls (−20%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":8,"cancelled":0,"total":8,"cancelRate":0,"revenue":280,"medianToScene":38,"onTimeRate":0.7142857142857143},"previous":{"completed":10,"cancelled":0,"total":10,"cancelRate":0,"revenue":350,"medianToScene":37,"onTimeRate":0.8},"volumeChange":-0.2,"cancelRateChange":0},{"market":"Lexington, KY","club":"ALLSTATE","severity":"attention","severityRank":2,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"0% → 13% (+13 pts)"}],"focus":["Most cancellations: GOA"],"current":{"completed":13,"cancelled":2,"total":15,"cancelRate":0.13333333333333333,"revenue":302.25,"medianToScene":38,"onTimeRate":0.9230769230769231},"previous":{"completed":8,"cancelled":0,"total":8,"cancelRate":0,"revenue":186,"medianToScene":28.5,"onTimeRate":1},"volumeChange":0.875,"cancelRateChange":0.13333333333333333},{"market":"El Paso, TX","club":"HONK","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"10 → 7 calls (−30%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":7,"cancelled":0,"total":7,"cancelRate":0,"revenue":0,"medianToScene":27,"onTimeRate":1},"previous":{"completed":9,"cancelled":1,"total":10,"cancelRate":0.1,"revenue":0,"medianToScene":21,"onTimeRate":1},"volumeChange":-0.3,"cancelRateChange":-0.1},{"market":"Greenville, SC","club":"ALLSTATE","severity":"attention","severityRank":2,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"0% → 17% (+17 pts)"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment"],"current":{"completed":10,"cancelled":2,"total":12,"cancelRate":0.16666666666666666,"revenue":232.5,"medianToScene":31,"onTimeRate":1},"previous":{"completed":8,"cancelled":0,"total":8,"cancelRate":0,"revenue":167.5,"medianToScene":36,"onTimeRate":1},"volumeChange":0.5,"cancelRateChange":0.16666666666666666},{"market":"South Bend, IN","club":"NSD","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"8 → 6 calls (−25%)"}],"focus":["Response speed: 1 call cancelled by the customer, median 2 min after the call","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":5,"cancelled":1,"total":6,"cancelRate":0.16666666666666666,"revenue":110,"medianToScene":26,"onTimeRate":1},"previous":{"completed":6,"cancelled":2,"total":8,"cancelRate":0.25,"revenue":140,"medianToScene":21,"onTimeRate":1},"volumeChange":-0.25,"cancelRateChange":-0.08333333333333334},{"market":"Birmingham, AL","club":"URGENTLY","severity":"attention","severityRank":2,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"14% → 29% (+14 pts)"}],"focus":["Ask the club why: 2 calls cancelled with no reason given"],"current":{"completed":5,"cancelled":2,"total":7,"cancelRate":0.2857142857142857,"revenue":166,"medianToScene":34,"onTimeRate":0.8},"previous":{"completed":6,"cancelled":1,"total":7,"cancelRate":0.14285714285714285,"revenue":166,"medianToScene":44,"onTimeRate":0.8},"volumeChange":0,"cancelRateChange":0.14285714285714285},{"market":"Greenville, SC","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 4 calls (−43%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":92,"medianToScene":34,"onTimeRate":1},"previous":{"completed":3,"cancelled":4,"total":7,"cancelRate":0.5714285714285714,"revenue":61,"medianToScene":31,"onTimeRate":0.6666666666666666},"volumeChange":-0.42857142857142855,"cancelRateChange":-0.5714285714285714},{"market":"El Paso, TX","club":"ALLIED","severity":"attention","severityRank":2,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"0% → 17% (+17 pts)"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment"],"current":{"completed":5,"cancelled":1,"total":6,"cancelRate":0.16666666666666666,"revenue":140,"medianToScene":33,"onTimeRate":1},"previous":{"completed":6,"cancelled":0,"total":6,"cancelRate":0,"revenue":176,"medianToScene":31.5,"onTimeRate":1},"volumeChange":0,"cancelRateChange":0.16666666666666666},{"market":"Little Rock, AR","club":"URGENTLY","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 4 calls (−43%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":136,"medianToScene":38,"onTimeRate":1},"previous":{"completed":7,"cancelled":0,"total":7,"cancelRate":0,"revenue":230,"medianToScene":38,"onTimeRate":0.8333333333333334},"volumeChange":-0.42857142857142855,"cancelRateChange":0},{"market":"Springdale, AR","club":"ALLIED","severity":"attention","severityRank":2,"issues":[{"code":"cancels","label":"More cancellations","detail":"0 → 3 cancelled"}],"focus":["Driver or equipment coverage: 3 calls cancelled for no driver or equipment"],"current":{"completed":0,"cancelled":3,"total":3,"cancelRate":1,"revenue":0,"medianToScene":null,"onTimeRate":null},"previous":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":120,"medianToScene":33,"onTimeRate":1},"volumeChange":-0.25,"cancelRateChange":1},{"market":"Cincinnati, OH","club":"URGENTLY","severity":"attention","severityRank":2,"issues":[{"code":"highRate","label":"High cancel rate","detail":"33% of 6 calls cancelled"}],"focus":["Driver or equipment coverage: 2 calls cancelled for no driver or equipment"],"current":{"completed":4,"cancelled":2,"total":6,"cancelRate":0.3333333333333333,"revenue":136,"medianToScene":59.5,"onTimeRate":1},"previous":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":136,"medianToScene":65,"onTimeRate":1},"volumeChange":0.5,"cancelRateChange":0.3333333333333333},{"market":"Montgomery, AL","club":"ALLSTATE","severity":"attention","severityRank":2,"issues":[{"code":"highRate","label":"High cancel rate","detail":"40% of 5 calls cancelled"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment"],"current":{"completed":3,"cancelled":2,"total":5,"cancelRate":0.4,"revenue":69.75,"medianToScene":18,"onTimeRate":1},"previous":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":74.5,"medianToScene":null,"onTimeRate":null},"volumeChange":0.25,"cancelRateChange":0.4},{"market":"Pigeon Forge, TN","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"0% → 14% (+14 pts)"}],"focus":["Ask the club why: 1 call cancelled with no reason given"],"current":{"completed":6,"cancelled":1,"total":7,"cancelRate":0.14285714285714285,"revenue":138,"medianToScene":22.5,"onTimeRate":1},"previous":{"completed":5,"cancelled":0,"total":5,"cancelRate":0,"revenue":115,"medianToScene":33,"onTimeRate":0.8},"volumeChange":0.4,"cancelRateChange":0.14285714285714285},{"market":"Raleigh, NC","club":"ALLSTATE","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"5 → 4 calls (−20%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":83.75,"medianToScene":35,"onTimeRate":0.6666666666666666},"previous":{"completed":5,"cancelled":0,"total":5,"cancelRate":0,"revenue":116.25,"medianToScene":53,"onTimeRate":0.8},"volumeChange":-0.2,"cancelRateChange":0},{"market":"Birmingham, AL","club":"HONK","severity":"attention","severityRank":2,"issues":[{"code":"highRate","label":"High cancel rate","detail":"40% of 5 calls cancelled"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Response speed: 1 call cancelled by the customer, median 4 min after the call"],"current":{"completed":3,"cancelled":2,"total":5,"cancelRate":0.4,"revenue":110,"medianToScene":27,"onTimeRate":1},"previous":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":90,"medianToScene":38,"onTimeRate":1},"volumeChange":0.6666666666666666,"cancelRateChange":0.4},{"market":"WATAC (unmapped)","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"cancels","label":"More cancellations","detail":"0 → 5 cancelled"}],"focus":["Response speed: 1 call cancelled by the customer, median 82 min after the call","Ask the club why: 4 calls cancelled with no reason given"],"current":{"completed":12,"cancelled":5,"total":17,"cancelRate":0.29411764705882354,"revenue":300,"medianToScene":46,"onTimeRate":0.7777777777777778},"previous":{"completed":0,"cancelled":0,"total":0,"cancelRate":0,"revenue":0,"medianToScene":null,"onTimeRate":null},"volumeChange":null,"cancelRateChange":0.29411764705882354},{"market":"Savannah, GA","club":"HONK","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"5 → 3 calls (−40%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":80,"medianToScene":null,"onTimeRate":null},"previous":{"completed":5,"cancelled":0,"total":5,"cancelRate":0,"revenue":140,"medianToScene":34,"onTimeRate":1},"volumeChange":-0.4,"cancelRateChange":0},{"market":"Tulsa, OK","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"highRate","label":"High cancel rate","detail":"40% of 5 calls cancelled"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Ask the club why: 1 call cancelled with no reason given"],"current":{"completed":3,"cancelled":2,"total":5,"cancelRate":0.4,"revenue":90,"medianToScene":71,"onTimeRate":1},"previous":{"completed":0,"cancelled":1,"total":1,"cancelRate":1,"revenue":0,"medianToScene":null,"onTimeRate":null},"volumeChange":4,"cancelRateChange":-0.6},{"market":"Greensboro, NC","club":"NSD","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 33m → 57m"},{"code":"onTime","label":"Fewer on time","detail":"100% → 82% on scene by ETA"}],"focus":["Response speed: 2 calls cancelled by the customer, median 32 min after the call","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":12,"cancelled":4,"total":16,"cancelRate":0.25,"revenue":235,"medianToScene":57,"onTimeRate":0.8181818181818182},"previous":{"completed":6,"cancelled":4,"total":10,"cancelRate":0.4,"revenue":115,"medianToScene":33,"onTimeRate":1},"volumeChange":0.6,"cancelRateChange":-0.15000000000000002},{"market":"South Bend, IN","club":"ALLSTATE","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 21m → 42m"},{"code":"onTime","label":"Fewer on time","detail":"100% → 78% on scene by ETA"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":10,"cancelled":2,"total":12,"cancelRate":0.16666666666666666,"revenue":167.5,"medianToScene":42,"onTimeRate":0.7777777777777778},"previous":{"completed":7,"cancelled":4,"total":11,"cancelRate":0.36363636363636365,"revenue":162.75,"medianToScene":21,"onTimeRate":1},"volumeChange":0.09090909090909091,"cancelRateChange":-0.196969696969697},{"market":"Savannah, GA","club":"GEICO","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 30m → 44m"},{"code":"onTime","label":"Fewer on time","detail":"100% → 75% on scene by ETA"}],"focus":["Ask the club why: 1 call cancelled with no reason given","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":120,"medianToScene":43.5,"onTimeRate":0.75},"previous":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":90,"medianToScene":30,"onTimeRate":1},"volumeChange":0.6666666666666666,"cancelRateChange":0.2},{"market":"Madison, WI","club":"SWOOP","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 40m → 69m"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Ask the club why: 2 calls cancelled with no reason given","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":71,"cancelled":3,"total":74,"cancelRate":0.04054054054054054,"revenue":1431,"medianToScene":69,"onTimeRate":0.8360655737704918},"previous":{"completed":59,"cancelled":3,"total":62,"cancelRate":0.04838709677419355,"revenue":1253,"medianToScene":40,"onTimeRate":0.8979591836734694},"volumeChange":0.1935483870967742,"cancelRateChange":-0.007846556233653004},{"market":"Little Rock, AR","club":"NSD","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 40m → 58m"}],"focus":["Response speed: 1 call cancelled by the customer, median 19 min after the call","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":19,"cancelled":4,"total":23,"cancelRate":0.17391304347826086,"revenue":405,"medianToScene":58,"onTimeRate":0.9333333333333333},"previous":{"completed":17,"cancelled":2,"total":19,"cancelRate":0.10526315789473684,"revenue":404,"medianToScene":40,"onTimeRate":0.9375},"volumeChange":0.21052631578947367,"cancelRateChange":0.06864988558352403},{"market":"Anderson, SC","club":"SWOOP","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 33m → 55m"}],"focus":["Response speed: 1 call cancelled by the customer, median 24 min after the call","Ask the club why: 1 call cancelled with no reason given","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":30,"cancelled":2,"total":32,"cancelRate":0.0625,"revenue":774,"medianToScene":55,"onTimeRate":0.8275862068965517},"previous":{"completed":7,"cancelled":11,"total":18,"cancelRate":0.6111111111111112,"revenue":180,"medianToScene":33,"onTimeRate":0.8333333333333334},"volumeChange":0.7777777777777778,"cancelRateChange":-0.5486111111111112},{"market":"Charleston, SC","club":"SWOOP","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 36m → 46m"}],"focus":["Ask the club why: 2 calls cancelled with no reason given","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":19,"cancelled":2,"total":21,"cancelRate":0.09523809523809523,"revenue":389,"medianToScene":46,"onTimeRate":1},"previous":{"completed":12,"cancelled":4,"total":16,"cancelRate":0.25,"revenue":268,"medianToScene":36,"onTimeRate":0.9090909090909091},"volumeChange":0.3125,"cancelRateChange":-0.15476190476190477},{"market":"Racine, WI","club":"SWOOP","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 37m → 48m"}],"focus":["Ask the club why: 2 calls cancelled with no reason given","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":19,"cancelled":2,"total":21,"cancelRate":0.09523809523809523,"revenue":450,"medianToScene":48,"onTimeRate":0.7777777777777778},"previous":{"completed":14,"cancelled":1,"total":15,"cancelRate":0.06666666666666667,"revenue":324,"medianToScene":37,"onTimeRate":0.9166666666666666},"volumeChange":0.4,"cancelRateChange":0.028571428571428567},{"market":"Boston, MA","club":"SWOOP","severity":"watch","severityRank":1,"issues":[{"code":"onTime","label":"Fewer on time","detail":"100% → 63% on scene by ETA"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":10,"cancelled":1,"total":11,"cancelRate":0.09090909090909091,"revenue":300,"medianToScene":52,"onTimeRate":0.625},"previous":{"completed":7,"cancelled":2,"total":9,"cancelRate":0.2222222222222222,"revenue":180,"medianToScene":51,"onTimeRate":1},"volumeChange":0.2222222222222222,"cancelRateChange":-0.1313131313131313},{"market":"Madison, WI","club":"ALLSTATE","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 35m → 79m"}],"focus":["Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":15,"cancelled":0,"total":15,"cancelRate":0,"revenue":339,"medianToScene":79,"onTimeRate":0.9285714285714286},"previous":{"completed":5,"cancelled":4,"total":9,"cancelRate":0.4444444444444444,"revenue":125,"medianToScene":35,"onTimeRate":1},"volumeChange":0.6666666666666666,"cancelRateChange":-0.4444444444444444},{"market":"Birmingham, AL","club":"ALLSTATE","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 32m → 42m"}],"focus":["Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":9,"cancelled":0,"total":9,"cancelRate":0,"revenue":222,"medianToScene":42,"onTimeRate":0.8888888888888888},"previous":{"completed":6,"cancelled":2,"total":8,"cancelRate":0.25,"revenue":132,"medianToScene":31.5,"onTimeRate":1},"volumeChange":0.125,"cancelRateChange":-0.25},{"market":"Macon, GA","club":"ALLSTATE","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 46m → 60m"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":5,"cancelled":2,"total":7,"cancelRate":0.2857142857142857,"revenue":116.25,"medianToScene":60,"onTimeRate":1},"previous":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":93,"medianToScene":46,"onTimeRate":1},"volumeChange":0.4,"cancelRateChange":0.08571428571428569},{"market":"Chattanooga, TN","club":"SWOOP","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 21m → 32m"}],"focus":["Response speed: 1 call cancelled by the customer, median 3 min after the call","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":9,"cancelled":1,"total":10,"cancelRate":0.1,"revenue":260,"medianToScene":32,"onTimeRate":1},"previous":{"completed":5,"cancelled":1,"total":6,"cancelRate":0.16666666666666666,"revenue":150,"medianToScene":21,"onTimeRate":1},"volumeChange":0.6666666666666666,"cancelRateChange":-0.06666666666666665},{"market":"Wilmington, NC","club":"GEICO","severity":"watch","severityRank":1,"issues":[{"code":"onTime","label":"Fewer on time","detail":"100% → 83% on scene by ETA"}],"focus":["Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":6,"cancelled":0,"total":6,"cancelRate":0,"revenue":205,"medianToScene":27.5,"onTimeRate":0.8333333333333334},"previous":{"completed":6,"cancelled":0,"total":6,"cancelRate":0,"revenue":210,"medianToScene":22,"onTimeRate":1},"volumeChange":0,"cancelRateChange":0},{"market":"Dover, DE","club":"ALLSTATE","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 28m → 101m"}],"focus":["Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":5,"cancelled":0,"total":5,"cancelRate":0,"revenue":150,"medianToScene":101,"onTimeRate":1},"previous":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":120,"medianToScene":28,"onTimeRate":1},"volumeChange":0,"cancelRateChange":-0.2},{"market":"Madison, WI","club":"GEICO","severity":"watch","severityRank":1,"issues":[{"code":"onTime","label":"Fewer on time","detail":"100% → 75% on scene by ETA"}],"focus":["Ask the club why: 1 call cancelled with no reason given","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":6,"cancelled":1,"total":7,"cancelRate":0.14285714285714285,"revenue":160,"medianToScene":49,"onTimeRate":0.75},"previous":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":110,"medianToScene":51,"onTimeRate":1},"volumeChange":0.75,"cancelRateChange":0.14285714285714285},{"market":"Lexington, KY","club":"HONK","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 25m → 47m"}],"focus":["Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":6,"cancelled":0,"total":6,"cancelRate":0,"revenue":0,"medianToScene":47,"onTimeRate":0.8},"previous":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":0,"medianToScene":25,"onTimeRate":0.75},"volumeChange":0.2,"cancelRateChange":-0.2},{"market":"Louisville, KY","club":"NSD","severity":"watch","severityRank":1,"issues":[{"code":"onTime","label":"Fewer on time","detail":"100% → 67% on scene by ETA"}],"focus":["Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":63,"medianToScene":30,"onTimeRate":0.6666666666666666},"previous":{"completed":3,"cancelled":1,"total":4,"cancelRate":0.25,"revenue":57,"medianToScene":29,"onTimeRate":1},"volumeChange":-0.25,"cancelRateChange":-0.25},{"market":"Richmond, VA","club":"GEICO","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 29m → 81m"}],"focus":["Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":135,"medianToScene":81,"onTimeRate":1},"previous":{"completed":3,"cancelled":1,"total":4,"cancelRate":0.25,"revenue":105,"medianToScene":29,"onTimeRate":0.6666666666666666},"volumeChange":0,"cancelRateChange":-0.25},{"market":"Topeka, KS","club":"ALLSTATE","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 41m → 64m"}],"focus":["Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":6,"cancelled":0,"total":6,"cancelRate":0,"revenue":139.5,"medianToScene":64,"onTimeRate":1},"previous":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":93,"medianToScene":40.5,"onTimeRate":1},"volumeChange":0.5,"cancelRateChange":0}],"counts":{"critical":54,"attention":39,"watch":20},"pairsCompared":379,"towbookLogin":{"ok":true,"loggedInAt":"2026-10-03T11:16:34.137Z"},"fetchedAt":"2026-10-03T11:08:48.032Z"}