{"range":{"start":"2026-09-26","end":"2026-10-02","days":7,"preset":"last7","endsYesterday":true},"kpis":{"totalCalls":2624,"completed":2271,"cancelled":353,"cancelRate":0.13452743902439024,"revenue":55976.95,"avgTicket":24.65,"cancelledValue":8080.25,"noDriverCancels":155,"noDriverValue":3793,"ourSideCancels":224,"autoDispatchFailed":171,"secondServices":29,"goaRequested":19,"medianMinutesToCancel":14,"medianMinutesToScene":39,"onTimeRate":0.9019704433497537,"balanceDue":55133.32,"unpaid":2068},"byDay":[{"date":"2026-09-26","completed":288,"cancelled":50},{"date":"2026-09-27","completed":265,"cancelled":36},{"date":"2026-09-28","completed":374,"cancelled":50},{"date":"2026-09-29","completed":309,"cancelled":34},{"date":"2026-09-30","completed":360,"cancelled":52},{"date":"2026-10-01","completed":333,"cancelled":65},{"date":"2026-10-02","completed":342,"cancelled":66}],"byHour":[{"hour":0,"completed":9,"cancelled":2},{"hour":1,"completed":10,"cancelled":1},{"hour":2,"completed":6,"cancelled":5},{"hour":3,"completed":3,"cancelled":2},{"hour":4,"completed":1,"cancelled":2},{"hour":5,"completed":2,"cancelled":1},{"hour":6,"completed":38,"cancelled":9},{"hour":7,"completed":81,"cancelled":20},{"hour":8,"completed":126,"cancelled":15},{"hour":9,"completed":156,"cancelled":26},{"hour":10,"completed":173,"cancelled":19},{"hour":11,"completed":189,"cancelled":21},{"hour":12,"completed":179,"cancelled":15},{"hour":13,"completed":188,"cancelled":16},{"hour":14,"completed":183,"cancelled":27},{"hour":15,"completed":158,"cancelled":29},{"hour":16,"completed":170,"cancelled":25},{"hour":17,"completed":170,"cancelled":24},{"hour":18,"completed":125,"cancelled":22},{"hour":19,"completed":117,"cancelled":20},{"hour":20,"completed":77,"cancelled":18},{"hour":21,"completed":62,"cancelled":11},{"hour":22,"completed":33,"cancelled":12},{"hour":23,"completed":15,"cancelled":11}],"byClub":[{"key":"SWOOP","completed":1345,"cancelled":164,"revenue":32955.95,"noDriver":83,"noDriverValue":1771,"medianToScene":39,"onTimeRate":0.9057547956630525,"total":1509,"cancelRate":0.10868124585818423,"avgTicket":24.5},{"key":"ALLSTATE","completed":279,"cancelled":56,"revenue":6409,"noDriver":26,"noDriverValue":621,"medianToScene":42,"onTimeRate":0.9358490566037736,"total":335,"cancelRate":0.16716417910447762,"avgTicket":22.97},{"key":"NSD","completed":220,"cancelled":50,"revenue":4091,"noDriver":0,"noDriverValue":0,"medianToScene":34,"onTimeRate":0.890625,"total":270,"cancelRate":0.18518518518518517,"avgTicket":18.6},{"key":"GEICO","completed":196,"cancelled":26,"revenue":4840,"noDriver":12,"noDriverValue":310,"medianToScene":38,"onTimeRate":0.9204545454545454,"total":222,"cancelRate":0.11711711711711711,"avgTicket":24.69},{"key":"URGENTLY","completed":60,"cancelled":22,"revenue":1917,"noDriver":14,"noDriverValue":442,"medianToScene":43,"onTimeRate":0.7358490566037735,"total":82,"cancelRate":0.2682926829268293,"avgTicket":31.95},{"key":"ALLIED","completed":62,"cancelled":12,"revenue":1743,"noDriver":5,"noDriverValue":143,"medianToScene":34,"onTimeRate":0.8392857142857143,"total":74,"cancelRate":0.16216216216216217,"avgTicket":28.11},{"key":"ROADSIDE","completed":54,"cancelled":14,"revenue":3418,"noDriver":8,"noDriverValue":476,"medianToScene":38,"onTimeRate":0.8723404255319149,"total":68,"cancelRate":0.20588235294117646,"avgTicket":63.3},{"key":"HONK","completed":47,"cancelled":9,"revenue":533,"noDriver":7,"noDriverValue":30,"medianToScene":28,"onTimeRate":0.8780487804878049,"total":56,"cancelRate":0.16071428571428573,"avgTicket":11.34},{"key":"ATLAS","completed":5,"cancelled":0,"revenue":0,"noDriver":0,"noDriverValue":0,"medianToScene":24,"onTimeRate":null,"total":5,"cancelRate":0,"avgTicket":0},{"key":"OTHER","completed":2,"cancelled":0,"revenue":40,"noDriver":0,"noDriverValue":0,"medianToScene":43,"onTimeRate":null,"total":2,"cancelRate":0,"avgTicket":20},{"key":"DRIVEN","completed":1,"cancelled":0,"revenue":30,"noDriver":0,"noDriverValue":0,"medianToScene":90,"onTimeRate":1,"total":1,"cancelRate":0,"avgTicket":30}],"byMarket":[{"key":"Louisville, KY","completed":143,"cancelled":40,"revenue":3388.99,"noDriver":23,"noDriverValue":495,"medianToScene":74,"onTimeRate":0.8211382113821138,"total":183,"cancelRate":0.2185792349726776,"avgTicket":23.7},{"key":"Cincinnati, OH","completed":139,"cancelled":29,"revenue":1881.24,"noDriver":11,"noDriverValue":150.25,"medianToScene":51,"onTimeRate":0.9322033898305084,"total":168,"cancelRate":0.17261904761904762,"avgTicket":13.53},{"key":"Birmingham, AL","completed":105,"cancelled":11,"revenue":2603.75,"noDriver":3,"noDriverValue":76,"medianToScene":34,"onTimeRate":0.9550561797752809,"total":116,"cancelRate":0.09482758620689655,"avgTicket":24.8},{"key":"Lexington, KY","completed":104,"cancelled":8,"revenue":2359.25,"noDriver":3,"noDriverValue":69,"medianToScene":35,"onTimeRate":0.8787878787878788,"total":112,"cancelRate":0.07142857142857142,"avgTicket":22.69},{"key":"Madison, WI","completed":103,"cancelled":8,"revenue":2336.5,"noDriver":2,"noDriverValue":55,"medianToScene":68.5,"onTimeRate":0.8295454545454546,"total":111,"cancelRate":0.07207207207207207,"avgTicket":22.68},{"key":"Spartanburg, SC","completed":94,"cancelled":7,"revenue":1964,"noDriver":1,"noDriverValue":23,"medianToScene":50,"onTimeRate":0.9294117647058824,"total":101,"cancelRate":0.06930693069306931,"avgTicket":20.89},{"key":"Florence, SC","completed":80,"cancelled":4,"revenue":4412.75,"noDriver":2,"noDriverValue":102,"medianToScene":34,"onTimeRate":1,"total":84,"cancelRate":0.047619047619047616,"avgTicket":55.16},{"key":"Shreveport, LA","completed":70,"cancelled":9,"revenue":1213,"noDriver":2,"noDriverValue":46,"medianToScene":25.5,"onTimeRate":0.967741935483871,"total":79,"cancelRate":0.11392405063291139,"avgTicket":17.33},{"key":"Columbus, GA","completed":70,"cancelled":5,"revenue":1393,"noDriver":2,"noDriverValue":49,"medianToScene":34.5,"onTimeRate":0.90625,"total":75,"cancelRate":0.06666666666666667,"avgTicket":19.9},{"key":"Fort Wayne, IN","completed":65,"cancelled":10,"revenue":1442.75,"noDriver":6,"noDriverValue":88,"medianToScene":30.5,"onTimeRate":0.8548387096774194,"total":75,"cancelRate":0.13333333333333333,"avgTicket":22.2},{"key":"Rock Hill, SC","completed":70,"cancelled":5,"revenue":1424.75,"noDriver":2,"noDriverValue":46,"medianToScene":27.5,"onTimeRate":0.95,"total":75,"cancelRate":0.06666666666666667,"avgTicket":20.35},{"key":"Wilmington, NC","completed":68,"cancelled":5,"revenue":1499.5,"noDriver":2,"noDriverValue":44,"medianToScene":38,"onTimeRate":0.9206349206349206,"total":73,"cancelRate":0.0684931506849315,"avgTicket":22.05},{"key":"El Paso, TX","completed":61,"cancelled":9,"revenue":1545.75,"noDriver":3,"noDriverValue":98,"medianToScene":25,"onTimeRate":1,"total":70,"cancelRate":0.12857142857142856,"avgTicket":25.34},{"key":"Macon, GA","completed":39,"cancelled":25,"revenue":907.25,"noDriver":16,"noDriverValue":219.25,"medianToScene":44,"onTimeRate":0.875,"total":64,"cancelRate":0.390625,"avgTicket":23.26},{"key":"Raleigh, NC","completed":56,"cancelled":7,"revenue":1419.75,"noDriver":0,"noDriverValue":0,"medianToScene":36,"onTimeRate":0.9333333333333333,"total":63,"cancelRate":0.1111111111111111,"avgTicket":25.35},{"key":"South Bend, IN","completed":53,"cancelled":5,"revenue":1006.5,"noDriver":3,"noDriverValue":65.25,"medianToScene":33,"onTimeRate":0.9361702127659575,"total":58,"cancelRate":0.08620689655172414,"avgTicket":18.99},{"key":"Tuscaloosa, AL","completed":45,"cancelled":9,"revenue":1141.5,"noDriver":4,"noDriverValue":133.25,"medianToScene":34,"onTimeRate":0.9772727272727273,"total":54,"cancelRate":0.16666666666666666,"avgTicket":25.37},{"key":"Winston-Salem, NC","completed":47,"cancelled":6,"revenue":1172,"noDriver":1,"noDriverValue":27,"medianToScene":45,"onTimeRate":0.8571428571428571,"total":53,"cancelRate":0.11320754716981132,"avgTicket":24.94},{"key":"Topeka, KS","completed":47,"cancelled":4,"revenue":1264.5,"noDriver":3,"noDriverValue":75,"medianToScene":38,"onTimeRate":0.8888888888888888,"total":51,"cancelRate":0.0784313725490196,"avgTicket":26.9},{"key":"Savannah, GA","completed":48,"cancelled":2,"revenue":1177.75,"noDriver":0,"noDriverValue":0,"medianToScene":33,"onTimeRate":0.8863636363636364,"total":50,"cancelRate":0.04,"avgTicket":24.54},{"key":"Anderson, SC","completed":41,"cancelled":8,"revenue":945.5,"noDriver":2,"noDriverValue":64.25,"medianToScene":57,"onTimeRate":0.8611111111111112,"total":49,"cancelRate":0.16326530612244897,"avgTicket":23.06},{"key":"Little Rock, AR","completed":43,"cancelled":6,"revenue":1145.5,"noDriver":1,"noDriverValue":23.25,"medianToScene":43,"onTimeRate":0.9166666666666666,"total":49,"cancelRate":0.12244897959183673,"avgTicket":26.64},{"key":"Richmond, VA","completed":41,"cancelled":6,"revenue":1029,"noDriver":1,"noDriverValue":19,"medianToScene":33,"onTimeRate":0.9166666666666666,"total":47,"cancelRate":0.1276595744680851,"avgTicket":25.1},{"key":"Fayetteville, NC","completed":33,"cancelled":13,"revenue":475.25,"noDriver":2,"noDriverValue":50,"medianToScene":48,"onTimeRate":0.8148148148148148,"total":46,"cancelRate":0.2826086956521739,"avgTicket":14.4},{"key":"Canton, OH","completed":42,"cancelled":1,"revenue":1830.97,"noDriver":0,"noDriverValue":0,"medianToScene":19,"onTimeRate":1,"total":43,"cancelRate":0.023255813953488372,"avgTicket":43.59},{"key":"Myrtle Beach, SC","completed":41,"cancelled":2,"revenue":965,"noDriver":1,"noDriverValue":35,"medianToScene":40,"onTimeRate":0.9736842105263158,"total":43,"cancelRate":0.046511627906976744,"avgTicket":23.54},{"key":"Charleston, SC","completed":38,"cancelled":3,"revenue":1038.75,"noDriver":0,"noDriverValue":0,"medianToScene":46,"onTimeRate":0.9393939393939394,"total":41,"cancelRate":0.07317073170731707,"avgTicket":27.34},{"key":"Dayton, OH","completed":36,"cancelled":5,"revenue":1090,"noDriver":0,"noDriverValue":0,"medianToScene":43,"onTimeRate":0.9393939393939394,"total":41,"cancelRate":0.12195121951219512,"avgTicket":30.28},{"key":"Odessa, TX","completed":36,"cancelled":1,"revenue":1033,"noDriver":1,"noDriverValue":30,"medianToScene":42,"onTimeRate":0.8484848484848485,"total":37,"cancelRate":0.02702702702702703,"avgTicket":28.69},{"key":"Jacksonville, NC","completed":34,"cancelled":1,"revenue":830.5,"noDriver":0,"noDriverValue":0,"medianToScene":33,"onTimeRate":0.8484848484848485,"total":35,"cancelRate":0.02857142857142857,"avgTicket":24.43},{"key":"Racine, WI","completed":31,"cancelled":4,"revenue":801,"noDriver":0,"noDriverValue":0,"medianToScene":49,"onTimeRate":0.8275862068965517,"total":35,"cancelRate":0.11428571428571428,"avgTicket":25.84},{"key":"Jersey City, NJ","completed":15,"cancelled":18,"revenue":540,"noDriver":16,"noDriverValue":598,"medianToScene":58,"onTimeRate":0.5,"total":33,"cancelRate":0.5454545454545454,"avgTicket":36},{"key":"Alexandria, LA","completed":27,"cancelled":5,"revenue":527.25,"noDriver":3,"noDriverValue":69,"medianToScene":36.5,"onTimeRate":0.9615384615384616,"total":32,"cancelRate":0.15625,"avgTicket":19.53},{"key":"Greensboro, NC","completed":27,"cancelled":5,"revenue":580,"noDriver":1,"noDriverValue":22,"medianToScene":53.5,"onTimeRate":0.8846153846153846,"total":32,"cancelRate":0.15625,"avgTicket":21.48},{"key":"Greenville, SC","completed":26,"cancelled":5,"revenue":568.5,"noDriver":3,"noDriverValue":57.25,"medianToScene":32,"onTimeRate":0.92,"total":31,"cancelRate":0.16129032258064516,"avgTicket":21.87},{"key":"Naperville, IL","completed":27,"cancelled":3,"revenue":824,"noDriver":1,"noDriverValue":30,"medianToScene":88,"onTimeRate":0.3888888888888889,"total":30,"cancelRate":0.1,"avgTicket":30.52},{"key":"Harrisburg, PA","completed":15,"cancelled":10,"revenue":439.75,"noDriver":6,"noDriverValue":159.5,"medianToScene":22.5,"onTimeRate":0.9285714285714286,"total":25,"cancelRate":0.4,"avgTicket":29.32},{"key":"Bloomington, IN","completed":17,"cancelled":6,"revenue":308,"noDriver":5,"noDriverValue":88,"medianToScene":55,"onTimeRate":1,"total":23,"cancelRate":0.2608695652173913,"avgTicket":18.12},{"key":"Chattanooga, TN","completed":20,"cancelled":3,"revenue":590,"noDriver":2,"noDriverValue":60,"medianToScene":31,"onTimeRate":0.9,"total":23,"cancelRate":0.13043478260869565,"avgTicket":29.5},{"key":"Asheville, NC","completed":20,"cancelled":2,"revenue":610,"noDriver":1,"noDriverValue":34,"medianToScene":31,"onTimeRate":1,"total":22,"cancelRate":0.09090909090909091,"avgTicket":30.5},{"key":"Boston, MA","completed":17,"cancelled":2,"revenue":548,"noDriver":1,"noDriverValue":30,"medianToScene":52,"onTimeRate":0.7857142857142857,"total":19,"cancelRate":0.10526315789473684,"avgTicket":32.24},{"key":"Dover, DE","completed":18,"cancelled":0,"revenue":530,"noDriver":0,"noDriverValue":0,"medianToScene":54.5,"onTimeRate":0.9444444444444444,"total":18,"cancelRate":0,"avgTicket":29.44},{"key":"Montgomery, AL","completed":16,"cancelled":2,"revenue":364.75,"noDriver":1,"noDriverValue":23.25,"medianToScene":27,"onTimeRate":0.9333333333333333,"total":18,"cancelRate":0.1111111111111111,"avgTicket":22.8},{"key":"Rochester, NY","completed":18,"cancelled":0,"revenue":520,"noDriver":0,"noDriverValue":0,"medianToScene":35,"onTimeRate":0.8823529411764706,"total":18,"cancelRate":0,"avgTicket":28.89},{"key":"Jackson, MS","completed":15,"cancelled":2,"revenue":331.25,"noDriver":1,"noDriverValue":22,"medianToScene":26,"onTimeRate":1,"total":17,"cancelRate":0.11764705882352941,"avgTicket":22.08},{"key":"Mobile, AL","completed":17,"cancelled":0,"revenue":402,"noDriver":0,"noDriverValue":0,"medianToScene":30,"onTimeRate":1,"total":17,"cancelRate":0,"avgTicket":23.65},{"key":"WATAC (unmapped)","completed":12,"cancelled":5,"revenue":300,"noDriver":0,"noDriverValue":0,"medianToScene":46,"onTimeRate":0.7777777777777778,"total":17,"cancelRate":0.29411764705882354,"avgTicket":25},{"key":"Knoxville, TN","completed":7,"cancelled":2,"revenue":195,"noDriver":0,"noDriverValue":0,"medianToScene":27,"onTimeRate":0.8333333333333334,"total":9,"cancelRate":0.2222222222222222,"avgTicket":27.86},{"key":"New Orleans, LA","completed":6,"cancelled":2,"revenue":142,"noDriver":1,"noDriverValue":0,"medianToScene":58,"onTimeRate":0.75,"total":8,"cancelRate":0.25,"avgTicket":23.67},{"key":"Pigeon Forge, TN","completed":7,"cancelled":1,"revenue":204,"noDriver":0,"noDriverValue":0,"medianToScene":24,"onTimeRate":1,"total":8,"cancelRate":0.125,"avgTicket":29.14},{"key":"Tulsa, OK","completed":5,"cancelled":2,"revenue":158,"noDriver":1,"noDriverValue":30,"medianToScene":71,"onTimeRate":0.8,"total":7,"cancelRate":0.2857142857142857,"avgTicket":31.6},{"key":"Albany, NY","completed":5,"cancelled":1,"revenue":150,"noDriver":1,"noDriverValue":30,"medianToScene":40,"onTimeRate":0.6,"total":6,"cancelRate":0.16666666666666666,"avgTicket":30},{"key":"Hinesville, GA","completed":4,"cancelled":2,"revenue":96.5,"noDriver":1,"noDriverValue":35,"medianToScene":53,"onTimeRate":1,"total":6,"cancelRate":0.3333333333333333,"avgTicket":24.13},{"key":"Springdale, AR","completed":0,"cancelled":5,"revenue":0,"noDriver":4,"noDriverValue":120,"medianToScene":null,"onTimeRate":null,"total":5,"cancelRate":1,"avgTicket":0},{"key":"KSOLA (unmapped)","completed":3,"cancelled":1,"revenue":90,"noDriver":0,"noDriverValue":0,"medianToScene":39,"onTimeRate":0,"total":4,"cancelRate":0.25,"avgTicket":30},{"key":"Seminole, FL","completed":3,"cancelled":1,"revenue":204,"noDriver":1,"noDriverValue":68,"medianToScene":30,"onTimeRate":0.6666666666666666,"total":4,"cancelRate":0.25,"avgTicket":68},{"key":"Albuquerque, NM","completed":0,"cancelled":2,"revenue":0,"noDriver":2,"noDriverValue":98,"medianToScene":null,"onTimeRate":null,"total":2,"cancelRate":1,"avgTicket":0},{"key":"Baltimore, MD","completed":0,"cancelled":2,"revenue":0,"noDriver":1,"noDriverValue":0,"medianToScene":null,"onTimeRate":null,"total":2,"cancelRate":1,"avgTicket":0},{"key":"Roselle, NJ","completed":0,"cancelled":2,"revenue":0,"noDriver":2,"noDriverValue":60,"medianToScene":null,"onTimeRate":null,"total":2,"cancelRate":1,"avgTicket":0},{"key":"Amarillo, TX","completed":0,"cancelled":1,"revenue":0,"noDriver":1,"noDriverValue":23.25,"medianToScene":null,"onTimeRate":null,"total":1,"cancelRate":1,"avgTicket":0},{"key":"Charlotte, NC","completed":1,"cancelled":0,"revenue":15,"noDriver":0,"noDriverValue":0,"medianToScene":null,"onTimeRate":null,"total":1,"cancelRate":0,"avgTicket":15},{"key":"Lake Charles, LA","completed":0,"cancelled":1,"revenue":0,"noDriver":1,"noDriverValue":23.25,"medianToScene":null,"onTimeRate":null,"total":1,"cancelRate":1,"avgTicket":0},{"key":"WAVAN (unmapped)","completed":0,"cancelled":1,"revenue":0,"noDriver":0,"noDriverValue":0,"medianToScene":null,"onTimeRate":null,"total":1,"cancelRate":1,"avgTicket":0},{"key":"Youngstown, OH","completed":0,"cancelled":1,"revenue":0,"noDriver":1,"noDriverValue":30,"medianToScene":null,"onTimeRate":null,"total":1,"cancelRate":1,"avgTicket":0}],"byService":[{"key":"Jump Start","completed":752,"cancelled":113,"revenue":18898.25,"noDriver":46,"noDriverValue":1160.75,"medianToScene":38,"onTimeRate":0.9089655172413793,"total":865,"cancelRate":0.130635838150289,"avgTicket":25.13},{"key":"Tire Service","completed":699,"cancelled":144,"revenue":17370.5,"noDriver":76,"noDriverValue":1857.75,"medianToScene":39,"onTimeRate":0.891970802919708,"total":843,"cancelRate":0.1708185053380783,"avgTicket":24.85},{"key":"Lock-Out","completed":440,"cancelled":59,"revenue":10753.5,"noDriver":18,"noDriverValue":463.5,"medianToScene":36,"onTimeRate":0.9180327868852459,"total":499,"cancelRate":0.11823647294589178,"avgTicket":24.44},{"key":"GOA","completed":286,"cancelled":5,"revenue":5675,"noDriver":0,"noDriverValue":0,"medianToScene":44.5,"onTimeRate":0.8584905660377359,"total":291,"cancelRate":0.01718213058419244,"avgTicket":19.84},{"key":"Fuel Delivery","completed":82,"cancelled":23,"revenue":1915.25,"noDriver":11,"noDriverValue":235,"medianToScene":48,"onTimeRate":0.9113924050632911,"total":105,"cancelRate":0.21904761904761905,"avgTicket":23.36},{"key":"See Notes...","completed":5,"cancelled":9,"revenue":68,"noDriver":4,"noDriverValue":76,"medianToScene":63.5,"onTimeRate":0.5,"total":14,"cancelRate":0.6428571428571429,"avgTicket":13.6},{"key":"Battery","completed":5,"cancelled":0,"revenue":1249.95,"noDriver":0,"noDriverValue":0,"medianToScene":1,"onTimeRate":1,"total":5,"cancelRate":0,"avgTicket":249.99},{"key":"Heavy Duty Jump","completed":1,"cancelled":0,"revenue":23.25,"noDriver":0,"noDriverValue":0,"medianToScene":34,"onTimeRate":1,"total":1,"cancelRate":0,"avgTicket":23.25},{"key":"Heavy Duty Tire","completed":1,"cancelled":0,"revenue":23.25,"noDriver":0,"noDriverValue":0,"medianToScene":46,"onTimeRate":1,"total":1,"cancelRate":0,"avgTicket":23.25}],"byDispatcher":[{"key":"Courtney Combs","completed":814,"cancelled":127,"revenue":20068.99,"noDriver":65,"noDriverValue":1876.25,"medianToScene":39,"onTimeRate":0.8928571428571429,"total":941,"cancelRate":0.13496280552603612,"avgTicket":24.65},{"key":"Kelly Adkins","completed":798,"cancelled":89,"revenue":19450.48,"noDriver":42,"noDriverValue":873.5,"medianToScene":38,"onTimeRate":0.9593837535014006,"total":887,"cancelRate":0.10033821871476889,"avgTicket":24.37},{"key":"Stacey Kidwell","completed":211,"cancelled":31,"revenue":4926.25,"noDriver":12,"noDriverValue":269.25,"medianToScene":41,"onTimeRate":0.7329842931937173,"total":242,"cancelRate":0.128099173553719,"avgTicket":23.35},{"key":"Crystal Tobat","completed":193,"cancelled":46,"revenue":5037.99,"noDriver":19,"noDriverValue":445.25,"medianToScene":39,"onTimeRate":0.9090909090909091,"total":239,"cancelRate":0.19246861924686193,"avgTicket":26.1},{"key":"Lila Rogers","completed":200,"cancelled":29,"revenue":5112.99,"noDriver":16,"noDriverValue":293.75,"medianToScene":35,"onTimeRate":0.9595375722543352,"total":229,"cancelRate":0.12663755458515283,"avgTicket":25.56},{"key":"Towbook/External Event","completed":22,"cancelled":16,"revenue":386.25,"noDriver":1,"noDriverValue":35,"medianToScene":32.5,"onTimeRate":0.7222222222222222,"total":38,"cancelRate":0.42105263157894735,"avgTicket":17.56},{"key":"Unknown","completed":0,"cancelled":14,"revenue":0,"noDriver":0,"noDriverValue":0,"medianToScene":null,"onTimeRate":null,"total":14,"cancelRate":1,"avgTicket":0},{"key":"Patrick Cutrera","completed":10,"cancelled":0,"revenue":404,"noDriver":0,"noDriverValue":0,"medianToScene":97,"onTimeRate":0.2222222222222222,"total":10,"cancelRate":0,"avgTicket":40.4},{"key":"JD Reynolds","completed":5,"cancelled":0,"revenue":0,"noDriver":0,"noDriverValue":0,"medianToScene":64,"onTimeRate":0.6,"total":5,"cancelRate":0,"avgTicket":0},{"key":"Christopher Roberts","completed":2,"cancelled":0,"revenue":102,"noDriver":0,"noDriverValue":0,"medianToScene":33,"onTimeRate":1,"total":2,"cancelRate":0,"avgTicket":51},{"key":"Dennis Logsdon","completed":2,"cancelled":0,"revenue":60,"noDriver":0,"noDriverValue":0,"medianToScene":36,"onTimeRate":0,"total":2,"cancelRate":0,"avgTicket":30},{"key":"Jamarcus Beal","completed":2,"cancelled":0,"revenue":44,"noDriver":0,"noDriverValue":0,"medianToScene":32,"onTimeRate":1,"total":2,"cancelRate":0,"avgTicket":22},{"key":"Prince Newon","completed":1,"cancelled":1,"revenue":21,"noDriver":0,"noDriverValue":0,"medianToScene":17,"onTimeRate":1,"total":2,"cancelRate":0.5,"avgTicket":21},{"key":"Armon Graham","completed":1,"cancelled":0,"revenue":102,"noDriver":0,"noDriverValue":0,"medianToScene":1,"onTimeRate":1,"total":1,"cancelRate":0,"avgTicket":102},{"key":"Austin Nyman","completed":1,"cancelled":0,"revenue":23,"noDriver":0,"noDriverValue":0,"medianToScene":53,"onTimeRate":0,"total":1,"cancelRate":0,"avgTicket":23},{"key":"Fred Vessell","completed":1,"cancelled":0,"revenue":30,"noDriver":0,"noDriverValue":0,"medianToScene":20,"onTimeRate":1,"total":1,"cancelRate":0,"avgTicket":30},{"key":"Jameson Moats","completed":1,"cancelled":0,"revenue":30,"noDriver":0,"noDriverValue":0,"medianToScene":22,"onTimeRate":1,"total":1,"cancelRate":0,"avgTicket":30},{"key":"Joshua Krajewski","completed":1,"cancelled":0,"revenue":30,"noDriver":0,"noDriverValue":0,"medianToScene":142,"onTimeRate":1,"total":1,"cancelRate":0,"avgTicket":30},{"key":"Matthew Trinkle","completed":1,"cancelled":0,"revenue":68,"noDriver":0,"noDriverValue":0,"medianToScene":30,"onTimeRate":1,"total":1,"cancelRate":0,"avgTicket":68},{"key":"Melissa Wehrle","completed":1,"cancelled":0,"revenue":0,"noDriver":0,"noDriverValue":0,"medianToScene":73,"onTimeRate":null,"total":1,"cancelRate":0,"avgTicket":0},{"key":"Sabrina Martinez","completed":1,"cancelled":0,"revenue":0,"noDriver":0,"noDriverValue":0,"medianToScene":111,"onTimeRate":0,"total":1,"cancelRate":0,"avgTicket":0},{"key":"Scott Gouge","completed":1,"cancelled":0,"revenue":35,"noDriver":0,"noDriverValue":0,"medianToScene":18,"onTimeRate":1,"total":1,"cancelRate":0,"avgTicket":35},{"key":"Steven Wheeler","completed":1,"cancelled":0,"revenue":30,"noDriver":0,"noDriverValue":0,"medianToScene":77,"onTimeRate":0,"total":1,"cancelRate":0,"avgTicket":30},{"key":"Steven White","completed":1,"cancelled":0,"revenue":15,"noDriver":0,"noDriverValue":0,"medianToScene":13,"onTimeRate":1,"total":1,"cancelRate":0,"avgTicket":15}],"byDriver":[{"key":"Unassigned","completed":2,"cancelled":198,"revenue":53,"noDriver":123,"noDriverValue":2860.75,"medianToScene":null,"onTimeRate":null,"total":200,"cancelRate":0.99,"avgTicket":26.5},{"key":"URGENTLY RUNS","completed":163,"cancelled":6,"revenue":2905.75,"noDriver":0,"noDriverValue":0,"medianToScene":31,"onTimeRate":0.9032258064516129,"total":169,"cancelRate":0.03550295857988166,"avgTicket":17.83},{"key":"Bronson Dietrich","completed":77,"cancelled":16,"revenue":1075,"noDriver":5,"noDriverValue":80.5,"medianToScene":54,"onTimeRate":1,"total":93,"cancelRate":0.17204301075268819,"avgTicket":13.96},{"key":"Charles Allen","completed":89,"cancelled":2,"revenue":1880.75,"noDriver":0,"noDriverValue":0,"medianToScene":50,"onTimeRate":0.927710843373494,"total":91,"cancelRate":0.02197802197802198,"avgTicket":21.13},{"key":"Joshua Krajewski","completed":88,"cancelled":3,"revenue":2101.5,"noDriver":0,"noDriverValue":0,"medianToScene":68,"onTimeRate":0.8313253012048193,"total":91,"cancelRate":0.03296703296703297,"avgTicket":23.88},{"key":"Christopher Roberts","completed":74,"cancelled":1,"revenue":4070.75,"noDriver":1,"noDriverValue":102,"medianToScene":34,"onTimeRate":1,"total":75,"cancelRate":0.013333333333333334,"avgTicket":55.01},{"key":"Fred Vessell","completed":67,"cancelled":4,"revenue":1308,"noDriver":1,"noDriverValue":30,"medianToScene":34.5,"onTimeRate":0.90625,"total":71,"cancelRate":0.056338028169014086,"avgTicket":19.52},{"key":"Clarence Allen","completed":61,"cancelled":7,"revenue":1545.75,"noDriver":2,"noDriverValue":63,"medianToScene":25,"onTimeRate":1,"total":68,"cancelRate":0.10294117647058823,"avgTicket":25.34},{"key":"Scott Gouge","completed":64,"cancelled":4,"revenue":1425.5,"noDriver":1,"noDriverValue":22,"medianToScene":39,"onTimeRate":0.9180327868852459,"total":68,"cancelRate":0.058823529411764705,"avgTicket":22.27},{"key":"Austin Nyman","completed":64,"cancelled":2,"revenue":1183,"noDriver":0,"noDriverValue":0,"medianToScene":25,"onTimeRate":0.9836065573770492,"total":66,"cancelRate":0.030303030303030304,"avgTicket":18.48},{"key":"James Howerton","completed":61,"cancelled":3,"revenue":1289.75,"noDriver":1,"noDriverValue":23,"medianToScene":28,"onTimeRate":0.9491525423728814,"total":64,"cancelRate":0.046875,"avgTicket":21.14},{"key":"Benjamin Smith","completed":61,"cancelled":2,"revenue":1452.75,"noDriver":0,"noDriverValue":0,"medianToScene":33,"onTimeRate":0.9629629629629629,"total":63,"cancelRate":0.031746031746031744,"avgTicket":23.82},{"key":"Austin Harman","completed":60,"cancelled":1,"revenue":1598.99,"noDriver":0,"noDriverValue":0,"medianToScene":49,"onTimeRate":0.9137931034482759,"total":61,"cancelRate":0.01639344262295082,"avgTicket":26.65},{"key":"Jimmy Abner","completed":58,"cancelled":1,"revenue":1238.75,"noDriver":0,"noDriverValue":0,"medianToScene":29,"onTimeRate":0.9482758620689655,"total":59,"cancelRate":0.01694915254237288,"avgTicket":21.36},{"key":"A1 Service","completed":50,"cancelled":4,"revenue":976.5,"noDriver":2,"noDriverValue":42,"medianToScene":32,"onTimeRate":0.9347826086956522,"total":54,"cancelRate":0.07407407407407407,"avgTicket":19.53},{"key":"Jameson Moats","completed":48,"cancelled":3,"revenue":1227.75,"noDriver":0,"noDriverValue":0,"medianToScene":36.5,"onTimeRate":0.9318181818181818,"total":51,"cancelRate":0.058823529411764705,"avgTicket":25.58},{"key":"Devonte Daniels","completed":45,"cancelled":3,"revenue":1141.5,"noDriver":0,"noDriverValue":0,"medianToScene":34,"onTimeRate":0.9772727272727273,"total":48,"cancelRate":0.0625,"avgTicket":25.37},{"key":"Coby Kesler","completed":46,"cancelled":1,"revenue":1249.5,"noDriver":0,"noDriverValue":0,"medianToScene":38,"onTimeRate":0.8888888888888888,"total":47,"cancelRate":0.02127659574468085,"avgTicket":27.16},{"key":"Mathew Acra","completed":43,"cancelled":4,"revenue":1044.5,"noDriver":0,"noDriverValue":0,"medianToScene":51,"onTimeRate":0.7804878048780488,"total":47,"cancelRate":0.0851063829787234,"avgTicket":24.29},{"key":"Michael Easton","completed":40,"cancelled":6,"revenue":882.5,"noDriver":0,"noDriverValue":0,"medianToScene":57,"onTimeRate":0.8611111111111112,"total":46,"cancelRate":0.13043478260869565,"avgTicket":22.06},{"key":"JD Reynolds","completed":41,"cancelled":4,"revenue":627.24,"noDriver":0,"noDriverValue":0,"medianToScene":47,"onTimeRate":0.8157894736842105,"total":45,"cancelRate":0.08888888888888889,"avgTicket":15.3},{"key":"Antonio Marshall","completed":37,"cancelled":6,"revenue":1002.25,"noDriver":2,"noDriverValue":53,"medianToScene":33,"onTimeRate":0.9705882352941176,"total":43,"cancelRate":0.13953488372093023,"avgTicket":27.09},{"key":"Wesley Wilson","completed":41,"cancelled":1,"revenue":1800.97,"noDriver":0,"noDriverValue":0,"medianToScene":19,"onTimeRate":1,"total":42,"cancelRate":0.023809523809523808,"avgTicket":43.93},{"key":"Prince Newon","completed":40,"cancelled":1,"revenue":1009,"noDriver":0,"noDriverValue":0,"medianToScene":33,"onTimeRate":0.9166666666666666,"total":41,"cancelRate":0.024390243902439025,"avgTicket":25.23},{"key":"Karlos Pickens","completed":37,"cancelled":3,"revenue":1046.5,"noDriver":0,"noDriverValue":0,"medianToScene":46,"onTimeRate":0.9142857142857143,"total":40,"cancelRate":0.075,"avgTicket":28.28},{"key":"Timothy Zeller","completed":39,"cancelled":1,"revenue":920,"noDriver":0,"noDriverValue":0,"medianToScene":40,"onTimeRate":0.9736842105263158,"total":40,"cancelRate":0.025,"avgTicket":23.59},{"key":"Andrew Misner","completed":36,"cancelled":3,"revenue":861,"noDriver":0,"noDriverValue":0,"medianToScene":60.5,"onTimeRate":0.8571428571428571,"total":39,"cancelRate":0.07692307692307693,"avgTicket":23.92},{"key":"Louie Martin","completed":34,"cancelled":5,"revenue":1010,"noDriver":0,"noDriverValue":0,"medianToScene":43,"onTimeRate":0.9393939393939394,"total":39,"cancelRate":0.1282051282051282,"avgTicket":29.71},{"key":"Victravis Freeman","completed":35,"cancelled":1,"revenue":816.25,"noDriver":0,"noDriverValue":0,"medianToScene":44,"onTimeRate":0.875,"total":36,"cancelRate":0.027777777777777776,"avgTicket":23.32},{"key":"Auston Elkins","completed":34,"cancelled":0,"revenue":743.5,"noDriver":0,"noDriverValue":0,"medianToScene":27.5,"onTimeRate":0.875,"total":34,"cancelRate":0,"avgTicket":21.87},{"key":"Larry Nash","completed":33,"cancelled":1,"revenue":815.5,"noDriver":0,"noDriverValue":0,"medianToScene":33,"onTimeRate":0.8484848484848485,"total":34,"cancelRate":0.029411764705882353,"avgTicket":24.71},{"key":"Steven White","completed":33,"cancelled":1,"revenue":913.75,"noDriver":0,"noDriverValue":0,"medianToScene":46,"onTimeRate":0.9333333333333333,"total":34,"cancelRate":0.029411764705882353,"avgTicket":27.69},{"key":"Javon Lincoln","completed":30,"cancelled":3,"revenue":796,"noDriver":0,"noDriverValue":0,"medianToScene":41,"onTimeRate":0.8620689655172413,"total":33,"cancelRate":0.09090909090909091,"avgTicket":26.53},{"key":"John Falcon","completed":33,"cancelled":0,"revenue":958,"noDriver":0,"noDriverValue":0,"medianToScene":41,"onTimeRate":0.8333333333333334,"total":33,"cancelRate":0,"avgTicket":29.03},{"key":"Sabrina Martinez","completed":29,"cancelled":4,"revenue":756,"noDriver":0,"noDriverValue":0,"medianToScene":49,"onTimeRate":0.8275862068965517,"total":33,"cancelRate":0.12121212121212122,"avgTicket":26.07},{"key":"Louis Bush","completed":28,"cancelled":4,"revenue":656,"noDriver":2,"noDriverValue":40,"medianToScene":96.5,"onTimeRate":0.75,"total":32,"cancelRate":0.125,"avgTicket":23.43},{"key":"Mortez Taylor","completed":28,"cancelled":3,"revenue":604,"noDriver":0,"noDriverValue":0,"medianToScene":91,"onTimeRate":0.68,"total":31,"cancelRate":0.0967741935483871,"avgTicket":21.57},{"key":"George Benbow","completed":29,"cancelled":1,"revenue":736.75,"noDriver":0,"noDriverValue":0,"medianToScene":24,"onTimeRate":0.9285714285714286,"total":30,"cancelRate":0.03333333333333333,"avgTicket":25.41},{"key":"Kenan Smith","completed":26,"cancelled":2,"revenue":512.25,"noDriver":0,"noDriverValue":0,"medianToScene":36.5,"onTimeRate":0.9615384615384616,"total":28,"cancelRate":0.07142857142857142,"avgTicket":19.7},{"key":"Sedric Salter","completed":25,"cancelled":2,"revenue":538.5,"noDriver":1,"noDriverValue":23.25,"medianToScene":32,"onTimeRate":0.92,"total":27,"cancelRate":0.07407407407407407,"avgTicket":21.54},{"key":"Edgar Eborn","completed":19,"cancelled":4,"revenue":277,"noDriver":0,"noDriverValue":0,"medianToScene":59,"onTimeRate":0.7894736842105263,"total":23,"cancelRate":0.17391304347826086,"avgTicket":14.58},{"key":"Joseph Horton","completed":20,"cancelled":1,"revenue":590,"noDriver":1,"noDriverValue":30,"medianToScene":31,"onTimeRate":0.9,"total":21,"cancelRate":0.047619047619047616,"avgTicket":29.5},{"key":"Patrick Cutrera","completed":20,"cancelled":1,"revenue":684,"noDriver":1,"noDriverValue":30,"medianToScene":97,"onTimeRate":0.35294117647058826,"total":21,"cancelRate":0.047619047619047616,"avgTicket":34.2},{"key":"Cody Gault","completed":19,"cancelled":1,"revenue":580,"noDriver":0,"noDriverValue":0,"medianToScene":31,"onTimeRate":1,"total":20,"cancelRate":0.05,"avgTicket":30.53},{"key":"Colton McMahan","completed":17,"cancelled":1,"revenue":383.75,"noDriver":0,"noDriverValue":0,"medianToScene":31,"onTimeRate":0.8235294117647058,"total":18,"cancelRate":0.05555555555555555,"avgTicket":22.57},{"key":"Desmond Jones","completed":17,"cancelled":1,"revenue":548,"noDriver":1,"noDriverValue":30,"medianToScene":52,"onTimeRate":0.7857142857142857,"total":18,"cancelRate":0.05555555555555555,"avgTicket":32.24},{"key":"Robert Watts","completed":18,"cancelled":0,"revenue":530,"noDriver":0,"noDriverValue":0,"medianToScene":54.5,"onTimeRate":0.9444444444444444,"total":18,"cancelRate":0,"avgTicket":29.44},{"key":"Andre Autrey","completed":17,"cancelled":0,"revenue":402,"noDriver":0,"noDriverValue":0,"medianToScene":30,"onTimeRate":1,"total":17,"cancelRate":0,"avgTicket":23.65},{"key":"Dan Cocozzelli","completed":17,"cancelled":0,"revenue":500,"noDriver":0,"noDriverValue":0,"medianToScene":35,"onTimeRate":0.8823529411764706,"total":17,"cancelRate":0,"avgTicket":29.41},{"key":"Dustin England","completed":16,"cancelled":0,"revenue":293,"noDriver":0,"noDriverValue":0,"medianToScene":55,"onTimeRate":1,"total":16,"cancelRate":0,"avgTicket":18.31},{"key":"Edward Moore","completed":15,"cancelled":1,"revenue":341.5,"noDriver":0,"noDriverValue":0,"medianToScene":26,"onTimeRate":0.9285714285714286,"total":16,"cancelRate":0.0625,"avgTicket":22.77},{"key":"Jonta Mumford","completed":16,"cancelled":0,"revenue":406,"noDriver":0,"noDriverValue":0,"medianToScene":46,"onTimeRate":0.8125,"total":16,"cancelRate":0,"avgTicket":25.38},{"key":"Daniel Lugaro","completed":14,"cancelled":1,"revenue":409.75,"noDriver":0,"noDriverValue":0,"medianToScene":22.5,"onTimeRate":0.9285714285714286,"total":15,"cancelRate":0.06666666666666667,"avgTicket":29.27},{"key":"Jamarcus Beal","completed":15,"cancelled":0,"revenue":331.25,"noDriver":0,"noDriverValue":0,"medianToScene":26,"onTimeRate":1,"total":15,"cancelRate":0,"avgTicket":22.08},{"key":"Sunshine Logistics","completed":11,"cancelled":4,"revenue":386.5,"noDriver":2,"noDriverValue":60.5,"medianToScene":58,"onTimeRate":0.5,"total":15,"cancelRate":0.26666666666666666,"avgTicket":35.14},{"key":"Kole Stephens","completed":13,"cancelled":1,"revenue":300.5,"noDriver":0,"noDriverValue":0,"medianToScene":44,"onTimeRate":0.8461538461538461,"total":14,"cancelRate":0.07142857142857142,"avgTicket":23.12},{"key":"Steven Wheeler","completed":9,"cancelled":2,"revenue":240,"noDriver":0,"noDriverValue":0,"medianToScene":46,"onTimeRate":0.7777777777777778,"total":11,"cancelRate":0.18181818181818182,"avgTicket":26.67},{"key":"Robert Gibbs","completed":8,"cancelled":1,"revenue":106.25,"noDriver":1,"noDriverValue":25,"medianToScene":33,"onTimeRate":0.8571428571428571,"total":9,"cancelRate":0.1111111111111111,"avgTicket":13.28},{"key":"John Jordan","completed":7,"cancelled":1,"revenue":195,"noDriver":0,"noDriverValue":0,"medianToScene":27,"onTimeRate":0.8333333333333334,"total":8,"cancelRate":0.125,"avgTicket":27.86},{"key":"Nicholas Wilkerson","completed":7,"cancelled":1,"revenue":204,"noDriver":0,"noDriverValue":0,"medianToScene":24,"onTimeRate":1,"total":8,"cancelRate":0.125,"avgTicket":29.14},{"key":"Armon Graham","completed":4,"cancelled":2,"revenue":232,"noDriver":0,"noDriverValue":0,"medianToScene":36.5,"onTimeRate":1,"total":6,"cancelRate":0.3333333333333333,"avgTicket":58},{"key":"Damian Murray","completed":5,"cancelled":1,"revenue":150,"noDriver":1,"noDriverValue":30,"medianToScene":40,"onTimeRate":0.6,"total":6,"cancelRate":0.16666666666666666,"avgTicket":30},{"key":"Richard Jordan","completed":6,"cancelled":0,"revenue":120,"noDriver":0,"noDriverValue":0,"medianToScene":133,"onTimeRate":0.6666666666666666,"total":6,"cancelRate":0,"avgTicket":20},{"key":"Ezekiel Stokes","completed":5,"cancelled":0,"revenue":158,"noDriver":0,"noDriverValue":0,"medianToScene":71,"onTimeRate":0.8,"total":5,"cancelRate":0,"avgTicket":31.6},{"key":"Jonqueil Ransom","completed":5,"cancelled":0,"revenue":127,"noDriver":0,"noDriverValue":0,"medianToScene":58,"onTimeRate":0.75,"total":5,"cancelRate":0,"avgTicket":25.4},{"key":"Barry Smith","completed":4,"cancelled":0,"revenue":96.5,"noDriver":0,"noDriverValue":0,"medianToScene":53,"onTimeRate":1,"total":4,"cancelRate":0,"avgTicket":24.13},{"key":"Dennis Logsdon","completed":3,"cancelled":1,"revenue":90,"noDriver":0,"noDriverValue":0,"medianToScene":39,"onTimeRate":0,"total":4,"cancelRate":0.25,"avgTicket":30},{"key":"Matthew Trinkle","completed":3,"cancelled":1,"revenue":204,"noDriver":1,"noDriverValue":68,"medianToScene":30,"onTimeRate":0.6666666666666666,"total":4,"cancelRate":0.25,"avgTicket":68},{"key":"Mike Grace","completed":0,"cancelled":4,"revenue":0,"noDriver":3,"noDriverValue":90,"medianToScene":null,"onTimeRate":null,"total":4,"cancelRate":1,"avgTicket":0},{"key":"Sadaqat Ali","completed":4,"cancelled":0,"revenue":153.5,"noDriver":0,"noDriverValue":0,"medianToScene":64.5,"onTimeRate":0.5,"total":4,"cancelRate":0,"avgTicket":38.38},{"key":"Teresa Triplett","completed":3,"cancelled":1,"revenue":36,"noDriver":0,"noDriverValue":0,"medianToScene":96,"onTimeRate":0.6666666666666666,"total":4,"cancelRate":0.25,"avgTicket":12},{"key":"Glen Robert","completed":1,"cancelled":2,"revenue":23.25,"noDriver":0,"noDriverValue":0,"medianToScene":20,"onTimeRate":1,"total":3,"cancelRate":0.6666666666666666,"avgTicket":23.25},{"key":"Louis Adame","completed":2,"cancelled":0,"revenue":60,"noDriver":0,"noDriverValue":0,"medianToScene":72.5,"onTimeRate":1,"total":2,"cancelRate":0,"avgTicket":30},{"key":"Rosemond Paul","completed":0,"cancelled":2,"revenue":0,"noDriver":2,"noDriverValue":60,"medianToScene":null,"onTimeRate":null,"total":2,"cancelRate":1,"avgTicket":0},{"key":"Brandon Jones","completed":1,"cancelled":0,"revenue":23.25,"noDriver":0,"noDriverValue":0,"medianToScene":39,"onTimeRate":1,"total":1,"cancelRate":0,"avgTicket":23.25},{"key":"Jarius Foster","completed":1,"cancelled":0,"revenue":20,"noDriver":0,"noDriverValue":0,"medianToScene":19,"onTimeRate":1,"total":1,"cancelRate":0,"avgTicket":20},{"key":"Michael Sheffield","completed":0,"cancelled":1,"revenue":0,"noDriver":1,"noDriverValue":30,"medianToScene":null,"onTimeRate":null,"total":1,"cancelRate":1,"avgTicket":0}],"cancelCategories":[{"key":"No driver / equipment","count":155},{"key":"Club cancelled, no reason given","count":74},{"key":"Other","count":44},{"key":"GOA","count":35},{"key":"Customer cancelled","count":33},{"key":"Location / territory","count":10},{"key":"Missed ETA","count":2}],"cancelInitiators":[{"key":"Our dispatch","count":224},{"key":"Motor club / customer","count":124},{"key":"Unknown","count":5}],"cancelReasons":[{"key":"No driver available","count":85},{"key":"Cancelled by Agero (Swoop)","count":56},{"key":"The customer has cancelled this dispatch. An automated GOA request was submitted on your behalf, unfortunately it is not eligible for a GOA. If you feel this is in error, you may contest a GOA on the Payment Services web site after 24 hours.","count":27},{"key":"Equipment no longer available. No further action required","count":26},{"key":"Other","count":24},{"key":"No Equipment","count":14},{"key":"Equipment no longer available","count":12},{"key":"Motor Club Cancelled","count":11},{"key":"Customer canceled","count":11},{"key":"Customer Cancelled","count":7},{"key":"Out of territory","count":7},{"key":"No Equipment Available","count":7},{"key":"No Driver Available / Equipment Not Available","count":5},{"key":"GOA","count":5},{"key":"Service vehicle issue","count":5}],"attention":{"previous":{"start":"2026-09-19","end":"2026-09-25","days":7,"preset":null,"endsYesterday":false},"rules":{"minCalls":5,"volumeDrop":0.2,"volumeDropCritical":0.5,"cancelRateRise":0.1,"cancelsUpMin":3,"cancelsUpRatio":1.5,"highCancelRate":0.3,"criticalCancelRate":0.5,"sceneSlowerRatio":1.25,"sceneSlowerMin":10,"onTimeDrop":0.15,"minSamples":3},"flagged":[{"market":"Jersey City, NJ","club":"URGENTLY","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"19 → 14 calls (−26%)"},{"code":"cancelRate","label":"Cancel rate up","detail":"42% → 57% (+15 pts)"},{"code":"highRate","label":"High cancel rate","detail":"57% of 14 calls cancelled"},{"code":"onTime","label":"Fewer on time","detail":"70% → 50% on scene by ETA"}],"focus":["Driver or equipment coverage: 8 calls cancelled for no driver or equipment","Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":6,"cancelled":8,"total":14,"cancelRate":0.5714285714285714,"revenue":170,"medianToScene":56.5,"onTimeRate":0.5},"previous":{"completed":11,"cancelled":8,"total":19,"cancelRate":0.42105263157894735,"revenue":366,"medianToScene":52,"onTimeRate":0.7},"volumeChange":-0.2631578947368421,"cancelRateChange":0.15037593984962405},{"market":"Jersey City, NJ","club":"ALLSTATE","severity":"critical","severityRank":3,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"40% → 56% (+16 pts)"},{"code":"cancels","label":"More cancellations","detail":"2 → 5 cancelled"},{"code":"highRate","label":"High cancel rate","detail":"56% of 9 calls cancelled"},{"code":"onTime","label":"Fewer on time","detail":"100% → 50% on scene by ETA"}],"focus":["Driver or equipment coverage: 4 calls cancelled for no driver or equipment","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":4,"cancelled":5,"total":9,"cancelRate":0.5555555555555556,"revenue":90,"medianToScene":67,"onTimeRate":0.5},"previous":{"completed":3,"cancelled":2,"total":5,"cancelRate":0.4,"revenue":45,"medianToScene":76,"onTimeRate":1},"volumeChange":0.8,"cancelRateChange":0.15555555555555556},{"market":"Madison, WI","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 5 calls (−29%)"},{"code":"cancelRate","label":"Cancel rate up","detail":"0% → 20% (+20 pts)"},{"code":"scene","label":"Slower to scene","detail":"median 39m → 75m"},{"code":"onTime","label":"Fewer on time","detail":"83% → 67% on scene by ETA"}],"focus":["Meeting ETAs: 1 call cancelled after a missed ETA","Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":124.5,"medianToScene":75,"onTimeRate":0.6666666666666666},"previous":{"completed":7,"cancelled":0,"total":7,"cancelRate":0,"revenue":192,"medianToScene":39,"onTimeRate":0.8333333333333334},"volumeChange":-0.2857142857142857,"cancelRateChange":0.2},{"market":"Louisville, KY","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"4% → 23% (+19 pts)"},{"code":"cancels","label":"More cancellations","detail":"6 → 31 cancelled"},{"code":"scene","label":"Slower to scene","detail":"median 51m → 77m"}],"focus":["Driver or equipment coverage: 17 calls cancelled for no driver or equipment","Response speed: 3 calls cancelled by the customer, median 37 min after the call","Coverage area: calls cancelled as out of territory or location issues","Ask the club why: 10 calls cancelled with no reason given","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":105,"cancelled":31,"total":136,"cancelRate":0.22794117647058823,"revenue":2169.99,"medianToScene":76.5,"onTimeRate":0.8369565217391305},"previous":{"completed":153,"cancelled":6,"total":159,"cancelRate":0.03773584905660377,"revenue":3104.99,"medianToScene":51,"onTimeRate":0.8296296296296296},"volumeChange":-0.14465408805031446,"cancelRateChange":0.19020532741398447},{"market":"Fort Wayne, IN","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"73 → 52 calls (−29%)"},{"code":"cancelRate","label":"Cancel rate up","detail":"4% → 17% (+13 pts)"},{"code":"cancels","label":"More cancellations","detail":"3 → 9 cancelled"}],"focus":["Driver or equipment coverage: 5 calls cancelled for no driver or equipment","Response speed: 1 call cancelled by the customer, median 9 min after the call","Ask the club why: 3 calls cancelled with no reason given","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":43,"cancelled":9,"total":52,"cancelRate":0.17307692307692307,"revenue":918,"medianToScene":31,"onTimeRate":0.825},"previous":{"completed":70,"cancelled":3,"total":73,"cancelRate":0.0410958904109589,"revenue":1729.99,"medianToScene":32,"onTimeRate":0.921875},"volumeChange":-0.2876712328767123,"cancelRateChange":0.13198103266596417},{"market":"Louisville, KY","club":"ALLSTATE","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"21 → 8 calls (−62%)"},{"code":"cancelRate","label":"Cancel rate up","detail":"5% → 38% (+33 pts)"},{"code":"highRate","label":"High cancel rate","detail":"38% of 8 calls cancelled"}],"focus":["Driver or equipment coverage: 3 calls cancelled for no driver or equipment","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":5,"cancelled":3,"total":8,"cancelRate":0.375,"revenue":74,"medianToScene":81.5,"onTimeRate":0.75},"previous":{"completed":20,"cancelled":1,"total":21,"cancelRate":0.047619047619047616,"revenue":376,"medianToScene":76.5,"onTimeRate":0.7777777777777778},"volumeChange":-0.6190476190476191,"cancelRateChange":0.3273809523809524},{"market":"Louisville, KY","club":"GEICO","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"20 → 11 calls (−45%)"},{"code":"cancelRate","label":"Cancel rate up","detail":"5% → 27% (+22 pts)"},{"code":"scene","label":"Slower to scene","detail":"median 55m → 98m"}],"focus":["Driver or equipment coverage: 2 calls cancelled for no driver or equipment","Ask the club why: 1 call cancelled with no reason given","Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":8,"cancelled":3,"total":11,"cancelRate":0.2727272727272727,"revenue":270,"medianToScene":98,"onTimeRate":0.8571428571428571},"previous":{"completed":19,"cancelled":1,"total":20,"cancelRate":0.05,"revenue":690,"medianToScene":55,"onTimeRate":0.7777777777777778},"volumeChange":-0.45,"cancelRateChange":0.22272727272727272},{"market":"Shreveport, LA","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"0% → 33% (+33 pts)"},{"code":"cancels","label":"More cancellations","detail":"0 → 4 cancelled"},{"code":"highRate","label":"High cancel rate","detail":"33% of 12 calls cancelled"}],"focus":["Response speed: 2 calls cancelled by the customer, median 18 min after the call"],"current":{"completed":8,"cancelled":4,"total":12,"cancelRate":0.3333333333333333,"revenue":168,"medianToScene":23,"onTimeRate":1},"previous":{"completed":12,"cancelled":0,"total":12,"cancelRate":0,"revenue":267,"medianToScene":40,"onTimeRate":0.8333333333333334},"volumeChange":0,"cancelRateChange":0.3333333333333333},{"market":"Tuscaloosa, AL","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"11 → 5 calls (−55%)"},{"code":"cancelRate","label":"Cancel rate up","detail":"18% → 60% (+42 pts)"},{"code":"highRate","label":"High cancel rate","detail":"60% of 5 calls cancelled"}],"focus":["Response speed: 1 call cancelled by the customer, median 11 min after the call","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":2,"cancelled":3,"total":5,"cancelRate":0.6,"revenue":59,"medianToScene":null,"onTimeRate":null},"previous":{"completed":9,"cancelled":2,"total":11,"cancelRate":0.18181818181818182,"revenue":192,"medianToScene":21,"onTimeRate":1},"volumeChange":-0.5454545454545454,"cancelRateChange":0.41818181818181815},{"market":"Fayetteville, NC","club":"ALLSTATE","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"8 → 5 calls (−37%)"},{"code":"cancelRate","label":"Cancel rate up","detail":"38% → 60% (+22 pts)"},{"code":"highRate","label":"High cancel rate","detail":"60% of 5 calls cancelled"}],"focus":["Response speed: 1 call cancelled by the customer, median 18 min after the call","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":2,"cancelled":3,"total":5,"cancelRate":0.6,"revenue":37.25,"medianToScene":null,"onTimeRate":null},"previous":{"completed":5,"cancelled":3,"total":8,"cancelRate":0.375,"revenue":93,"medianToScene":74,"onTimeRate":0.5},"volumeChange":-0.375,"cancelRateChange":0.22499999999999998},{"market":"Montgomery, AL","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"10 → 3 calls (−70%)"},{"code":"scene","label":"Slower to scene","detail":"median 32m → 50m"},{"code":"onTime","label":"Fewer on time","detail":"88% → 67% on scene by ETA"}],"focus":["Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":63,"medianToScene":50,"onTimeRate":0.6666666666666666},"previous":{"completed":9,"cancelled":1,"total":10,"cancelRate":0.1,"revenue":177,"medianToScene":31.5,"onTimeRate":0.875},"volumeChange":-0.7,"cancelRateChange":-0.1},{"market":"Louisville, KY","club":"ALLIED","severity":"critical","severityRank":3,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"0% → 18% (+18 pts)"},{"code":"cancels","label":"More cancellations","detail":"0 → 3 cancelled"},{"code":"scene","label":"Slower to scene","detail":"median 32m → 82m"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Response speed: 1 call cancelled by the customer, median 39 min after the call","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":14,"cancelled":3,"total":17,"cancelRate":0.17647058823529413,"revenue":390,"medianToScene":82,"onTimeRate":0.7272727272727273},"previous":{"completed":6,"cancelled":0,"total":6,"cancelRate":0,"revenue":165,"medianToScene":32,"onTimeRate":0.8},"volumeChange":1.8333333333333333,"cancelRateChange":0.17647058823529413},{"market":"Fayetteville, NC","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"20% → 57% (+37 pts)"},{"code":"cancels","label":"More cancellations","detail":"1 → 4 cancelled"},{"code":"highRate","label":"High cancel rate","detail":"57% of 7 calls cancelled"}],"focus":["Driver or equipment coverage: 2 calls cancelled for no driver or equipment","Coverage area: calls cancelled as out of territory or location issues"],"current":{"completed":3,"cancelled":4,"total":7,"cancelRate":0.5714285714285714,"revenue":65,"medianToScene":null,"onTimeRate":null},"previous":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":80,"medianToScene":null,"onTimeRate":null},"volumeChange":0.4,"cancelRateChange":0.3714285714285714},{"market":"Lexington, KY","club":"ALLIED","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 5 calls (−29%)"},{"code":"scene","label":"Slower to scene","detail":"median 27m → 41m"},{"code":"onTime","label":"Fewer on time","detail":"100% → 75% on scene by ETA"}],"focus":["Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":112,"medianToScene":41,"onTimeRate":0.75},"previous":{"completed":5,"cancelled":2,"total":7,"cancelRate":0.2857142857142857,"revenue":130,"medianToScene":27,"onTimeRate":1},"volumeChange":-0.2857142857142857,"cancelRateChange":-0.08571428571428569},{"market":"Raleigh, NC","club":"URGENTLY","severity":"critical","severityRank":3,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"0% → 17% (+17 pts)"},{"code":"scene","label":"Slower to scene","detail":"median 36m → 53m"},{"code":"onTime","label":"Fewer on time","detail":"100% → 80% on scene by ETA"}],"focus":["Ask the club why: 1 call cancelled with no reason given","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":5,"cancelled":1,"total":6,"cancelRate":0.16666666666666666,"revenue":170,"medianToScene":53,"onTimeRate":0.8},"previous":{"completed":7,"cancelled":0,"total":7,"cancelRate":0,"revenue":234,"medianToScene":36,"onTimeRate":1},"volumeChange":-0.14285714285714285,"cancelRateChange":0.16666666666666666},{"market":"Jacksonville, NC","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 3 calls (−57%)"},{"code":"scene","label":"Slower to scene","detail":"median 32m → 50m"},{"code":"onTime","label":"Fewer on time","detail":"86% → 67% on scene by ETA"}],"focus":["Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":66,"medianToScene":50,"onTimeRate":0.6666666666666666},"previous":{"completed":7,"cancelled":0,"total":7,"cancelRate":0,"revenue":126,"medianToScene":32,"onTimeRate":0.8571428571428571},"volumeChange":-0.5714285714285714,"cancelRateChange":0},{"market":"Madison, WI","club":"HONK","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 4 calls (−43%)"},{"code":"scene","label":"Slower to scene","detail":"median 68m → 100m"},{"code":"onTime","label":"Fewer on time","detail":"86% → 50% on scene by ETA"}],"focus":["Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":120,"medianToScene":99.5,"onTimeRate":0.5},"previous":{"completed":7,"cancelled":0,"total":7,"cancelRate":0,"revenue":210,"medianToScene":68,"onTimeRate":0.8571428571428571},"volumeChange":-0.42857142857142855,"cancelRateChange":0},{"market":"Charleston, SC","club":"ALLSTATE","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 3 calls (−57%)"},{"code":"scene","label":"Slower to scene","detail":"median 51m → 68m"},{"code":"onTime","label":"Fewer on time","detail":"100% → 67% on scene by ETA"}],"focus":["Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":69.75,"medianToScene":68,"onTimeRate":0.6666666666666666},"previous":{"completed":7,"cancelled":0,"total":7,"cancelRate":0,"revenue":162.75,"medianToScene":51,"onTimeRate":1},"volumeChange":-0.5714285714285714,"cancelRateChange":0},{"market":"Spartanburg, SC","club":"GEICO","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"24 → 7 calls (−71%)"},{"code":"scene","label":"Slower to scene","detail":"median 41m → 54m"}],"focus":["Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":6,"cancelled":1,"total":7,"cancelRate":0.14285714285714285,"revenue":0,"medianToScene":54,"onTimeRate":1},"previous":{"completed":21,"cancelled":3,"total":24,"cancelRate":0.125,"revenue":0,"medianToScene":41,"onTimeRate":0.9444444444444444},"volumeChange":-0.7083333333333334,"cancelRateChange":0.01785714285714285},{"market":"Harrisburg, PA","club":"ALLSTATE","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"12 → 6 calls (−50%)"},{"code":"highRate","label":"High cancel rate","detail":"50% of 6 calls cancelled"}],"focus":["Driver or equipment coverage: 2 calls cancelled for no driver or equipment","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":3,"total":6,"cancelRate":0.5,"revenue":78.75,"medianToScene":21,"onTimeRate":1},"previous":{"completed":5,"cancelled":7,"total":12,"cancelRate":0.5833333333333334,"revenue":120,"medianToScene":30,"onTimeRate":1},"volumeChange":-0.5,"cancelRateChange":-0.08333333333333337},{"market":"Dover, DE","club":"GEICO","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"12 → 4 calls (−67%)"},{"code":"scene","label":"Slower to scene","detail":"median 40m → 52m"}],"focus":["Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":120,"medianToScene":51.5,"onTimeRate":1},"previous":{"completed":12,"cancelled":0,"total":12,"cancelRate":0,"revenue":290,"medianToScene":40,"onTimeRate":0.8},"volumeChange":-0.6666666666666666,"cancelRateChange":0},{"market":"Wilmington, NC","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"11 → 5 calls (−55%)"},{"code":"cancelRate","label":"Cancel rate up","detail":"0% → 20% (+20 pts)"}],"focus":["Response speed: 1 call cancelled by the customer, median 9 min after the call","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":78,"medianToScene":39,"onTimeRate":1},"previous":{"completed":11,"cancelled":0,"total":11,"cancelRate":0,"revenue":297,"medianToScene":30,"onTimeRate":1},"volumeChange":-0.5454545454545454,"cancelRateChange":0.2},{"market":"Macon, GA","club":"HONK","severity":"critical","severityRank":3,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"67% → 100% (+33 pts)"},{"code":"highRate","label":"High cancel rate","detail":"100% of 6 calls cancelled"}],"focus":["Driver or equipment coverage: 5 calls cancelled for no driver or equipment","Ask the club why: 1 call cancelled with no reason given"],"current":{"completed":0,"cancelled":6,"total":6,"cancelRate":1,"revenue":0,"medianToScene":null,"onTimeRate":null},"previous":{"completed":2,"cancelled":4,"total":6,"cancelRate":0.6666666666666666,"revenue":0,"medianToScene":null,"onTimeRate":null},"volumeChange":0,"cancelRateChange":0.33333333333333337},{"market":"Savannah, GA","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"8 → 4 calls (−50%)"},{"code":"scene","label":"Slower to scene","detail":"median 15m → 26m"}],"focus":["Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":113.75,"medianToScene":25.5,"onTimeRate":1},"previous":{"completed":8,"cancelled":0,"total":8,"cancelRate":0,"revenue":158,"medianToScene":15,"onTimeRate":1},"volumeChange":-0.5,"cancelRateChange":0},{"market":"Jersey City, NJ","club":"ROADSIDE","severity":"critical","severityRank":3,"issues":[{"code":"cancels","label":"More cancellations","detail":"0 → 4 cancelled"},{"code":"highRate","label":"High cancel rate","detail":"50% of 8 calls cancelled"}],"focus":["Driver or equipment coverage: 4 calls cancelled for no driver or equipment"],"current":{"completed":4,"cancelled":4,"total":8,"cancelRate":0.5,"revenue":261,"medianToScene":60,"onTimeRate":0.5},"previous":{"completed":1,"cancelled":0,"total":1,"cancelRate":0,"revenue":66,"medianToScene":null,"onTimeRate":null},"volumeChange":7,"cancelRateChange":0.5},{"market":"Asheville, NC","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"40 → 16 calls (−60%)"}],"focus":["Response speed: 1 call cancelled by the customer, median 2 min after the call","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":15,"cancelled":1,"total":16,"cancelRate":0.0625,"revenue":480,"medianToScene":31,"onTimeRate":1},"previous":{"completed":36,"cancelled":4,"total":40,"cancelRate":0.1,"revenue":1068,"medianToScene":32,"onTimeRate":0.8823529411764706},"volumeChange":-0.6,"cancelRateChange":-0.037500000000000006},{"market":"Dover, DE","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"31 → 8 calls (−74%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":8,"cancelled":0,"total":8,"cancelRate":0,"revenue":230,"medianToScene":52.5,"onTimeRate":0.875},"previous":{"completed":31,"cancelled":0,"total":31,"cancelRate":0,"revenue":890,"medianToScene":46,"onTimeRate":0.7407407407407407},"volumeChange":-0.7419354838709677,"cancelRateChange":0},{"market":"Raleigh, NC","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"31 → 13 calls (−58%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":13,"cancelled":0,"total":13,"cancelRate":0,"revenue":290,"medianToScene":32.5,"onTimeRate":1},"previous":{"completed":24,"cancelled":7,"total":31,"cancelRate":0.22580645161290322,"revenue":490,"medianToScene":40,"onTimeRate":0.9523809523809523},"volumeChange":-0.5806451612903226,"cancelRateChange":-0.22580645161290322},{"market":"Winston-Salem, NC","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"26 → 11 calls (−58%)"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":10,"cancelled":1,"total":11,"cancelRate":0.09090909090909091,"revenue":258,"medianToScene":48,"onTimeRate":0.8888888888888888},"previous":{"completed":23,"cancelled":3,"total":26,"cancelRate":0.11538461538461539,"revenue":522,"medianToScene":41,"onTimeRate":0.8421052631578947},"volumeChange":-0.5769230769230769,"cancelRateChange":-0.02447552447552448},{"market":"Beaumont, TX","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"16 → 0 calls (−100%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":0,"cancelled":0,"total":0,"cancelRate":0,"revenue":0,"medianToScene":null,"onTimeRate":null},"previous":{"completed":13,"cancelled":3,"total":16,"cancelRate":0.1875,"revenue":355,"medianToScene":38.5,"onTimeRate":1},"volumeChange":-1,"cancelRateChange":-0.1875},{"market":"Yuma, AZ","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"15 → 0 calls (−100%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":0,"cancelled":0,"total":0,"cancelRate":0,"revenue":0,"medianToScene":null,"onTimeRate":null},"previous":{"completed":13,"cancelled":2,"total":15,"cancelRate":0.13333333333333333,"revenue":354,"medianToScene":36.5,"onTimeRate":0.7777777777777778},"volumeChange":-1,"cancelRateChange":-0.13333333333333333},{"market":"Shreveport, LA","club":"ALLSTATE","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"13 → 3 calls (−77%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":2,"cancelled":1,"total":3,"cancelRate":0.3333333333333333,"revenue":48,"medianToScene":null,"onTimeRate":null},"previous":{"completed":10,"cancelled":3,"total":13,"cancelRate":0.23076923076923078,"revenue":216,"medianToScene":26,"onTimeRate":0.8888888888888888},"volumeChange":-0.7692307692307693,"cancelRateChange":0.10256410256410253},{"market":"Montgomery, AL","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"12 → 5 calls (−58%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":5,"cancelled":0,"total":5,"cancelRate":0,"revenue":100,"medianToScene":28,"onTimeRate":1},"previous":{"completed":9,"cancelled":3,"total":12,"cancelRate":0.25,"revenue":195,"medianToScene":24,"onTimeRate":0.8888888888888888},"volumeChange":-0.5833333333333334,"cancelRateChange":-0.25},{"market":"Spartanburg, SC","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"12 → 5 calls (−58%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":5,"cancelled":0,"total":5,"cancelRate":0,"revenue":114,"medianToScene":21,"onTimeRate":1},"previous":{"completed":9,"cancelled":3,"total":12,"cancelRate":0.25,"revenue":186,"medianToScene":46,"onTimeRate":0.8888888888888888},"volumeChange":-0.5833333333333334,"cancelRateChange":-0.25},{"market":"Fort Wayne, IN","club":"GEICO","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"12 → 3 calls (−75%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":105,"medianToScene":44,"onTimeRate":0.6666666666666666},"previous":{"completed":12,"cancelled":0,"total":12,"cancelRate":0,"revenue":415,"medianToScene":38,"onTimeRate":0.7272727272727273},"volumeChange":-0.75,"cancelRateChange":0},{"market":"Wilmington, DE","club":"GEICO","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"10 → 0 calls (−100%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":0,"cancelled":0,"total":0,"cancelRate":0,"revenue":0,"medianToScene":null,"onTimeRate":null},"previous":{"completed":10,"cancelled":0,"total":10,"cancelRate":0,"revenue":350,"medianToScene":45,"onTimeRate":0.7},"volumeChange":-1,"cancelRateChange":0},{"market":"Asheville, NC","club":"HONK","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"9 → 0 calls (−100%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":0,"cancelled":0,"total":0,"cancelRate":0,"revenue":0,"medianToScene":null,"onTimeRate":null},"previous":{"completed":7,"cancelled":2,"total":9,"cancelRate":0.2222222222222222,"revenue":0,"medianToScene":24,"onTimeRate":0.8571428571428571},"volumeChange":-1,"cancelRateChange":-0.2222222222222222},{"market":"Louisville, KY","club":"URGENTLY","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"8 → 2 calls (−75%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":2,"cancelled":0,"total":2,"cancelRate":0,"revenue":60,"medianToScene":null,"onTimeRate":null},"previous":{"completed":7,"cancelled":1,"total":8,"cancelRate":0.125,"revenue":234,"medianToScene":37,"onTimeRate":0.8333333333333334},"volumeChange":-0.75,"cancelRateChange":-0.125},{"market":"Cincinnati, OH","club":"ALLIED","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"8 → 3 calls (−62%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":75,"medianToScene":18,"onTimeRate":1},"previous":{"completed":7,"cancelled":1,"total":8,"cancelRate":0.125,"revenue":205,"medianToScene":63.5,"onTimeRate":0.8},"volumeChange":-0.625,"cancelRateChange":-0.125},{"market":"Cincinnati, OH","club":"GEICO","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"8 → 2 calls (−75%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":2,"cancelled":0,"total":2,"cancelRate":0,"revenue":70,"medianToScene":null,"onTimeRate":null},"previous":{"completed":8,"cancelled":0,"total":8,"cancelRate":0,"revenue":310,"medianToScene":107,"onTimeRate":0.8333333333333334},"volumeChange":-0.75,"cancelRateChange":0},{"market":"Jersey City, NJ","club":"SWOOP","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 2 calls (−71%)"}],"focus":["Ask the club why: 1 call cancelled with no reason given","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":1,"cancelled":1,"total":2,"cancelRate":0.5,"revenue":19,"medianToScene":null,"onTimeRate":null},"previous":{"completed":6,"cancelled":1,"total":7,"cancelRate":0.14285714285714285,"revenue":120,"medianToScene":96,"onTimeRate":0.3333333333333333},"volumeChange":-0.7142857142857143,"cancelRateChange":0.35714285714285715},{"market":"Florence, SC","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 3 calls (−57%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":69,"medianToScene":11,"onTimeRate":1},"previous":{"completed":6,"cancelled":1,"total":7,"cancelRate":0.14285714285714285,"revenue":130,"medianToScene":38,"onTimeRate":1},"volumeChange":-0.5714285714285714,"cancelRateChange":-0.14285714285714285},{"market":"El Paso, TX","club":"ROADSIDE","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"6 → 2 calls (−67%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":1,"cancelled":1,"total":2,"cancelRate":0.5,"revenue":66,"medianToScene":null,"onTimeRate":null},"previous":{"completed":6,"cancelled":0,"total":6,"cancelRate":0,"revenue":362,"medianToScene":36.5,"onTimeRate":1},"volumeChange":-0.6666666666666666,"cancelRateChange":0.5},{"market":"Savannah, GA","club":"URGENTLY","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 1 calls (−86%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":1,"cancelled":0,"total":1,"cancelRate":0,"revenue":34,"medianToScene":null,"onTimeRate":null},"previous":{"completed":7,"cancelled":0,"total":7,"cancelRate":0,"revenue":234,"medianToScene":33,"onTimeRate":0.6666666666666666},"volumeChange":-0.8571428571428571,"cancelRateChange":0},{"market":"Fort Wayne, IN","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 3 calls (−57%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":69,"medianToScene":28,"onTimeRate":1},"previous":{"completed":6,"cancelled":1,"total":7,"cancelRate":0.14285714285714285,"revenue":137,"medianToScene":30.5,"onTimeRate":1},"volumeChange":-0.5714285714285714,"cancelRateChange":-0.14285714285714285},{"market":"Jackson, MS","club":"ALLSTATE","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 1 calls (−86%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":1,"cancelled":0,"total":1,"cancelRate":0,"revenue":23.25,"medianToScene":null,"onTimeRate":null},"previous":{"completed":6,"cancelled":1,"total":7,"cancelRate":0.14285714285714285,"revenue":139.5,"medianToScene":32,"onTimeRate":1},"volumeChange":-0.8571428571428571,"cancelRateChange":-0.14285714285714285},{"market":"Canton, OH","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"6 → 3 calls (−50%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":66,"medianToScene":19,"onTimeRate":1},"previous":{"completed":5,"cancelled":1,"total":6,"cancelRate":0.16666666666666666,"revenue":337.99,"medianToScene":11,"onTimeRate":1},"volumeChange":-0.5,"cancelRateChange":-0.16666666666666666},{"market":"El Paso, TX","club":"ALLSTATE","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"6 → 3 calls (−50%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":69.75,"medianToScene":29,"onTimeRate":1},"previous":{"completed":6,"cancelled":0,"total":6,"cancelRate":0,"revenue":139.5,"medianToScene":26,"onTimeRate":1},"volumeChange":-0.5,"cancelRateChange":0},{"market":"Columbus, GA","club":"ALLSTATE","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"6 → 2 calls (−67%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":2,"cancelled":0,"total":2,"cancelRate":0,"revenue":49,"medianToScene":null,"onTimeRate":null},"previous":{"completed":4,"cancelled":2,"total":6,"cancelRate":0.3333333333333333,"revenue":73.5,"medianToScene":35,"onTimeRate":1},"volumeChange":-0.6666666666666666,"cancelRateChange":-0.3333333333333333},{"market":"Knoxville, TN","club":"NSD","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"6 → 0 calls (−100%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":0,"cancelled":0,"total":0,"cancelRate":0,"revenue":0,"medianToScene":null,"onTimeRate":null},"previous":{"completed":3,"cancelled":3,"total":6,"cancelRate":0.5,"revenue":54,"medianToScene":51,"onTimeRate":1},"volumeChange":-1,"cancelRateChange":-0.5},{"market":"Topeka, KS","club":"GEICO","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"5 → 2 calls (−60%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":2,"cancelled":0,"total":2,"cancelRate":0,"revenue":70,"medianToScene":null,"onTimeRate":null},"previous":{"completed":5,"cancelled":0,"total":5,"cancelRate":0,"revenue":170,"medianToScene":52,"onTimeRate":0.8},"volumeChange":-0.6,"cancelRateChange":0},{"market":"Savannah, GA","club":"ROADSIDE","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"5 → 2 calls (−60%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":2,"cancelled":0,"total":2,"cancelRate":0,"revenue":132,"medianToScene":null,"onTimeRate":null},"previous":{"completed":5,"cancelled":0,"total":5,"cancelRate":0,"revenue":324,"medianToScene":65,"onTimeRate":0.75},"volumeChange":-0.6,"cancelRateChange":0},{"market":"Canton, OH","club":"GEICO","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"5 → 2 calls (−60%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":2,"cancelled":0,"total":2,"cancelRate":0,"revenue":50,"medianToScene":null,"onTimeRate":null},"previous":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":339.99,"medianToScene":27,"onTimeRate":1},"volumeChange":-0.6,"cancelRateChange":-0.2},{"market":"Raleigh, NC","club":"ALLIED","severity":"critical","severityRank":3,"issues":[{"code":"volume","label":"Volume down","detail":"5 → 0 calls (−100%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":0,"cancelled":0,"total":0,"cancelRate":0,"revenue":0,"medianToScene":null,"onTimeRate":null},"previous":{"completed":3,"cancelled":2,"total":5,"cancelRate":0.4,"revenue":74,"medianToScene":null,"onTimeRate":null},"volumeChange":-1,"cancelRateChange":-0.4},{"market":"Bloomington, IN","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"22 → 14 calls (−36%)"},{"code":"cancelRate","label":"Cancel rate up","detail":"18% → 29% (+10 pts)"}],"focus":["Driver or equipment coverage: 4 calls cancelled for no driver or equipment","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":10,"cancelled":4,"total":14,"cancelRate":0.2857142857142857,"revenue":206,"medianToScene":39,"onTimeRate":1},"previous":{"completed":18,"cancelled":4,"total":22,"cancelRate":0.18181818181818182,"revenue":375,"medianToScene":32.5,"onTimeRate":1},"volumeChange":-0.36363636363636365,"cancelRateChange":0.10389610389610388},{"market":"Wilmington, NC","club":"ALLSTATE","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"14 → 8 calls (−43%)"},{"code":"scene","label":"Slower to scene","detail":"median 27m → 38m"}],"focus":["Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":7,"cancelled":1,"total":8,"cancelRate":0.125,"revenue":153.5,"medianToScene":38,"onTimeRate":1},"previous":{"completed":12,"cancelled":2,"total":14,"cancelRate":0.14285714285714285,"revenue":546.49,"medianToScene":27,"onTimeRate":1},"volumeChange":-0.42857142857142855,"cancelRateChange":-0.01785714285714285},{"market":"Greensboro, NC","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"12 → 7 calls (−42%)"},{"code":"scene","label":"Slower to scene","detail":"median 34m → 65m"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":6,"cancelled":1,"total":7,"cancelRate":0.14285714285714285,"revenue":132,"medianToScene":65,"onTimeRate":1},"previous":{"completed":11,"cancelled":1,"total":12,"cancelRate":0.08333333333333333,"revenue":235,"medianToScene":34,"onTimeRate":0.8181818181818182},"volumeChange":-0.4166666666666667,"cancelRateChange":0.05952380952380952},{"market":"Rock Hill, SC","club":"ALLSTATE","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 4 calls (−43%)"},{"code":"scene","label":"Slower to scene","detail":"median 18m → 44m"}],"focus":["Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":1,"total":4,"cancelRate":0.25,"revenue":69.75,"medianToScene":44,"onTimeRate":1},"previous":{"completed":6,"cancelled":1,"total":7,"cancelRate":0.14285714285714285,"revenue":116.25,"medianToScene":17.5,"onTimeRate":1},"volumeChange":-0.42857142857142855,"cancelRateChange":0.10714285714285715},{"market":"Greenville, SC","club":"URGENTLY","severity":"attention","severityRank":2,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"0% → 20% (+20 pts)"},{"code":"onTime","label":"Fewer on time","detail":"100% → 67% on scene by ETA"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":128,"medianToScene":33,"onTimeRate":0.6666666666666666},"previous":{"completed":6,"cancelled":0,"total":6,"cancelRate":0,"revenue":166,"medianToScene":28.5,"onTimeRate":1},"volumeChange":-0.16666666666666666,"cancelRateChange":0.2},{"market":"Seminole, FL","club":"ROADSIDE","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"5 → 4 calls (−20%)"},{"code":"scene","label":"Slower to scene","detail":"median 18m → 30m"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Time to scene: dispatch-to-arrival is slipping","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":1,"total":4,"cancelRate":0.25,"revenue":204,"medianToScene":30,"onTimeRate":0.6666666666666666},"previous":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":272,"medianToScene":17.5,"onTimeRate":0.75},"volumeChange":-0.2,"cancelRateChange":0.04999999999999999},{"market":"Cincinnati, OH","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"110 → 85 calls (−23%)"}],"focus":["Driver or equipment coverage: 4 calls cancelled for no driver or equipment","Coverage area: calls cancelled as out of territory or location issues","Ask the club why: 7 calls cancelled with no reason given","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":72,"cancelled":13,"total":85,"cancelRate":0.15294117647058825,"revenue":660.99,"medianToScene":52,"onTimeRate":0.9180327868852459},"previous":{"completed":94,"cancelled":16,"total":110,"cancelRate":0.14545454545454545,"revenue":516,"medianToScene":54,"onTimeRate":0.8641975308641975},"volumeChange":-0.22727272727272727,"cancelRateChange":0.0074866310160428},{"market":"Florence, SC","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"60 → 44 calls (−27%)"}],"focus":["Driver or equipment coverage: 2 calls cancelled for no driver or equipment","Ask the club why: 1 call cancelled with no reason given","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":41,"cancelled":3,"total":44,"cancelRate":0.06818181818181818,"revenue":3762,"medianToScene":33,"onTimeRate":1},"previous":{"completed":57,"cancelled":3,"total":60,"cancelRate":0.05,"revenue":5262,"medianToScene":47,"onTimeRate":1},"volumeChange":-0.26666666666666666,"cancelRateChange":0.018181818181818174},{"market":"Wilmington, NC","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"cancels","label":"More cancellations","detail":"0 → 3 cancelled"}],"focus":["Driver or equipment coverage: 2 calls cancelled for no driver or equipment","Ask the club why: 1 call cancelled with no reason given"],"current":{"completed":48,"cancelled":3,"total":51,"cancelRate":0.058823529411764705,"revenue":1035,"medianToScene":37.5,"onTimeRate":0.9318181818181818},"previous":{"completed":55,"cancelled":0,"total":55,"cancelRate":0,"revenue":1452.99,"medianToScene":37.5,"onTimeRate":0.9803921568627451},"volumeChange":-0.07272727272727272,"cancelRateChange":0.058823529411764705},{"market":"Topeka, KS","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"cancels","label":"More cancellations","detail":"1 → 4 cancelled"}],"focus":["Driver or equipment coverage: 3 calls cancelled for no driver or equipment","Ask the club why: 1 call cancelled with no reason given"],"current":{"completed":36,"cancelled":4,"total":40,"cancelRate":0.1,"revenue":895,"medianToScene":37,"onTimeRate":0.8823529411764706},"previous":{"completed":48,"cancelled":1,"total":49,"cancelRate":0.02040816326530612,"revenue":1205,"medianToScene":36,"onTimeRate":0.9787234042553191},"volumeChange":-0.1836734693877551,"cancelRateChange":0.07959183673469389},{"market":"Columbus, GA","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"cancels","label":"More cancellations","detail":"1 → 4 cancelled"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Ask the club why: 3 calls cancelled with no reason given"],"current":{"completed":59,"cancelled":4,"total":63,"cancelRate":0.06349206349206349,"revenue":1120,"medianToScene":33,"onTimeRate":0.9298245614035088},"previous":{"completed":46,"cancelled":1,"total":47,"cancelRate":0.02127659574468085,"revenue":850,"medianToScene":40,"onTimeRate":0.8837209302325582},"volumeChange":0.3404255319148936,"cancelRateChange":0.042215467747382635},{"market":"Cincinnati, OH","club":"NSD","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"30 → 19 calls (−37%)"}],"focus":["Response speed: 3 calls cancelled by the customer, median 52 min after the call","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":15,"cancelled":4,"total":19,"cancelRate":0.21052631578947367,"revenue":0,"medianToScene":40.5,"onTimeRate":0.9285714285714286},"previous":{"completed":22,"cancelled":8,"total":30,"cancelRate":0.26666666666666666,"revenue":264.99,"medianToScene":64,"onTimeRate":0.9411764705882353},"volumeChange":-0.36666666666666664,"cancelRateChange":-0.05614035087719299},{"market":"Rochester, NY","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"30 → 17 calls (−43%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":17,"cancelled":0,"total":17,"cancelRate":0,"revenue":490,"medianToScene":35,"onTimeRate":0.875},"previous":{"completed":27,"cancelled":3,"total":30,"cancelRate":0.1,"revenue":790,"medianToScene":41.5,"onTimeRate":0.8333333333333334},"volumeChange":-0.43333333333333335,"cancelRateChange":-0.1},{"market":"Savannah, GA","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"27 → 21 calls (−22%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":21,"cancelled":0,"total":21,"cancelRate":0,"revenue":395,"medianToScene":25.5,"onTimeRate":0.85},"previous":{"completed":24,"cancelled":3,"total":27,"cancelRate":0.1111111111111111,"revenue":448,"medianToScene":32,"onTimeRate":0.8181818181818182},"volumeChange":-0.2222222222222222,"cancelRateChange":-0.1111111111111111},{"market":"Richmond, VA","club":"NSD","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"24 → 13 calls (−46%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":11,"cancelled":2,"total":13,"cancelRate":0.15384615384615385,"revenue":240,"medianToScene":29,"onTimeRate":0.9},"previous":{"completed":22,"cancelled":2,"total":24,"cancelRate":0.08333333333333333,"revenue":501,"medianToScene":30.5,"onTimeRate":1},"volumeChange":-0.4583333333333333,"cancelRateChange":0.07051282051282053},{"market":"Birmingham, AL","club":"NSD","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"23 → 16 calls (−30%)"}],"focus":["Response speed: 1 call cancelled by the customer, median 16 min after the call","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":14,"cancelled":2,"total":16,"cancelRate":0.125,"revenue":299.75,"medianToScene":25,"onTimeRate":0.8181818181818182},"previous":{"completed":20,"cancelled":3,"total":23,"cancelRate":0.13043478260869565,"revenue":469.25,"medianToScene":30,"onTimeRate":0.8333333333333334},"volumeChange":-0.30434782608695654,"cancelRateChange":-0.0054347826086956486},{"market":"Savannah, GA","club":"ALLSTATE","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"23 → 12 calls (−48%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":11,"cancelled":1,"total":12,"cancelRate":0.08333333333333333,"revenue":245,"medianToScene":31,"onTimeRate":1},"previous":{"completed":20,"cancelled":3,"total":23,"cancelRate":0.13043478260869565,"revenue":715.49,"medianToScene":34,"onTimeRate":0.8947368421052632},"volumeChange":-0.4782608695652174,"cancelRateChange":-0.04710144927536232},{"market":"Dayton, OH","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"22 → 15 calls (−32%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":15,"cancelled":0,"total":15,"cancelRate":0,"revenue":470,"medianToScene":43,"onTimeRate":0.8461538461538461},"previous":{"completed":19,"cancelled":3,"total":22,"cancelRate":0.13636363636363635,"revenue":510,"medianToScene":37.5,"onTimeRate":0.75},"volumeChange":-0.3181818181818182,"cancelRateChange":-0.13636363636363635},{"market":"Macon, GA","club":"NSD","severity":"attention","severityRank":2,"issues":[{"code":"highRate","label":"High cancel rate","detail":"45% of 11 calls cancelled"}],"focus":["Most cancellations: Other"],"current":{"completed":6,"cancelled":5,"total":11,"cancelRate":0.45454545454545453,"revenue":132,"medianToScene":59,"onTimeRate":0.5},"previous":{"completed":3,"cancelled":5,"total":8,"cancelRate":0.625,"revenue":66,"medianToScene":null,"onTimeRate":null},"volumeChange":0.375,"cancelRateChange":-0.17045454545454547},{"market":"Florence, SC","club":"GEICO","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"13 → 9 calls (−31%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":9,"cancelled":0,"total":9,"cancelRate":0,"revenue":0,"medianToScene":26,"onTimeRate":1},"previous":{"completed":12,"cancelled":1,"total":13,"cancelRate":0.07692307692307693,"revenue":0,"medianToScene":51,"onTimeRate":1},"volumeChange":-0.3076923076923077,"cancelRateChange":-0.07692307692307693},{"market":"Charleston, SC","club":"GEICO","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"13 → 10 calls (−23%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":10,"cancelled":0,"total":10,"cancelRate":0,"revenue":380,"medianToScene":34,"onTimeRate":1},"previous":{"completed":11,"cancelled":2,"total":13,"cancelRate":0.15384615384615385,"revenue":380,"medianToScene":39,"onTimeRate":1},"volumeChange":-0.23076923076923078,"cancelRateChange":-0.15384615384615385},{"market":"Lexington, KY","club":"GEICO","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"10 → 8 calls (−20%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":8,"cancelled":0,"total":8,"cancelRate":0,"revenue":280,"medianToScene":38,"onTimeRate":0.7142857142857143},"previous":{"completed":10,"cancelled":0,"total":10,"cancelRate":0,"revenue":350,"medianToScene":37,"onTimeRate":0.8},"volumeChange":-0.2,"cancelRateChange":0},{"market":"Lexington, KY","club":"ALLSTATE","severity":"attention","severityRank":2,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"0% → 13% (+13 pts)"}],"focus":["Most cancellations: GOA"],"current":{"completed":13,"cancelled":2,"total":15,"cancelRate":0.13333333333333333,"revenue":302.25,"medianToScene":38,"onTimeRate":0.9230769230769231},"previous":{"completed":8,"cancelled":0,"total":8,"cancelRate":0,"revenue":186,"medianToScene":28.5,"onTimeRate":1},"volumeChange":0.875,"cancelRateChange":0.13333333333333333},{"market":"El Paso, TX","club":"HONK","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"10 → 7 calls (−30%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":7,"cancelled":0,"total":7,"cancelRate":0,"revenue":0,"medianToScene":27,"onTimeRate":1},"previous":{"completed":9,"cancelled":1,"total":10,"cancelRate":0.1,"revenue":0,"medianToScene":21,"onTimeRate":1},"volumeChange":-0.3,"cancelRateChange":-0.1},{"market":"Greenville, SC","club":"ALLSTATE","severity":"attention","severityRank":2,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"0% → 17% (+17 pts)"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment"],"current":{"completed":10,"cancelled":2,"total":12,"cancelRate":0.16666666666666666,"revenue":232.5,"medianToScene":31,"onTimeRate":1},"previous":{"completed":8,"cancelled":0,"total":8,"cancelRate":0,"revenue":167.5,"medianToScene":36,"onTimeRate":1},"volumeChange":0.5,"cancelRateChange":0.16666666666666666},{"market":"South Bend, IN","club":"NSD","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"8 → 6 calls (−25%)"}],"focus":["Response speed: 1 call cancelled by the customer, median 2 min after the call","Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":5,"cancelled":1,"total":6,"cancelRate":0.16666666666666666,"revenue":110,"medianToScene":26,"onTimeRate":1},"previous":{"completed":6,"cancelled":2,"total":8,"cancelRate":0.25,"revenue":140,"medianToScene":21,"onTimeRate":1},"volumeChange":-0.25,"cancelRateChange":-0.08333333333333334},{"market":"Birmingham, AL","club":"URGENTLY","severity":"attention","severityRank":2,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"14% → 29% (+14 pts)"}],"focus":["Ask the club why: 2 calls cancelled with no reason given"],"current":{"completed":5,"cancelled":2,"total":7,"cancelRate":0.2857142857142857,"revenue":166,"medianToScene":34,"onTimeRate":0.8},"previous":{"completed":6,"cancelled":1,"total":7,"cancelRate":0.14285714285714285,"revenue":166,"medianToScene":44,"onTimeRate":0.8},"volumeChange":0,"cancelRateChange":0.14285714285714285},{"market":"Greenville, SC","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 4 calls (−43%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":92,"medianToScene":34,"onTimeRate":1},"previous":{"completed":3,"cancelled":4,"total":7,"cancelRate":0.5714285714285714,"revenue":61,"medianToScene":31,"onTimeRate":0.6666666666666666},"volumeChange":-0.42857142857142855,"cancelRateChange":-0.5714285714285714},{"market":"El Paso, TX","club":"ALLIED","severity":"attention","severityRank":2,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"0% → 17% (+17 pts)"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment"],"current":{"completed":5,"cancelled":1,"total":6,"cancelRate":0.16666666666666666,"revenue":140,"medianToScene":33,"onTimeRate":1},"previous":{"completed":6,"cancelled":0,"total":6,"cancelRate":0,"revenue":176,"medianToScene":31.5,"onTimeRate":1},"volumeChange":0,"cancelRateChange":0.16666666666666666},{"market":"Little Rock, AR","club":"URGENTLY","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"7 → 4 calls (−43%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":136,"medianToScene":38,"onTimeRate":1},"previous":{"completed":7,"cancelled":0,"total":7,"cancelRate":0,"revenue":230,"medianToScene":38,"onTimeRate":0.8333333333333334},"volumeChange":-0.42857142857142855,"cancelRateChange":0},{"market":"Springdale, AR","club":"ALLIED","severity":"attention","severityRank":2,"issues":[{"code":"cancels","label":"More cancellations","detail":"0 → 3 cancelled"}],"focus":["Driver or equipment coverage: 3 calls cancelled for no driver or equipment"],"current":{"completed":0,"cancelled":3,"total":3,"cancelRate":1,"revenue":0,"medianToScene":null,"onTimeRate":null},"previous":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":120,"medianToScene":33,"onTimeRate":1},"volumeChange":-0.25,"cancelRateChange":1},{"market":"Cincinnati, OH","club":"URGENTLY","severity":"attention","severityRank":2,"issues":[{"code":"highRate","label":"High cancel rate","detail":"33% of 6 calls cancelled"}],"focus":["Driver or equipment coverage: 2 calls cancelled for no driver or equipment"],"current":{"completed":4,"cancelled":2,"total":6,"cancelRate":0.3333333333333333,"revenue":136,"medianToScene":59.5,"onTimeRate":1},"previous":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":136,"medianToScene":65,"onTimeRate":1},"volumeChange":0.5,"cancelRateChange":0.3333333333333333},{"market":"Montgomery, AL","club":"ALLSTATE","severity":"attention","severityRank":2,"issues":[{"code":"highRate","label":"High cancel rate","detail":"40% of 5 calls cancelled"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment"],"current":{"completed":3,"cancelled":2,"total":5,"cancelRate":0.4,"revenue":69.75,"medianToScene":18,"onTimeRate":1},"previous":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":74.5,"medianToScene":null,"onTimeRate":null},"volumeChange":0.25,"cancelRateChange":0.4},{"market":"Pigeon Forge, TN","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"cancelRate","label":"Cancel rate up","detail":"0% → 14% (+14 pts)"}],"focus":["Ask the club why: 1 call cancelled with no reason given"],"current":{"completed":6,"cancelled":1,"total":7,"cancelRate":0.14285714285714285,"revenue":138,"medianToScene":22.5,"onTimeRate":1},"previous":{"completed":5,"cancelled":0,"total":5,"cancelRate":0,"revenue":115,"medianToScene":33,"onTimeRate":0.8},"volumeChange":0.4,"cancelRateChange":0.14285714285714285},{"market":"Raleigh, NC","club":"ALLSTATE","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"5 → 4 calls (−20%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":83.75,"medianToScene":35,"onTimeRate":0.6666666666666666},"previous":{"completed":5,"cancelled":0,"total":5,"cancelRate":0,"revenue":116.25,"medianToScene":53,"onTimeRate":0.8},"volumeChange":-0.2,"cancelRateChange":0},{"market":"Birmingham, AL","club":"HONK","severity":"attention","severityRank":2,"issues":[{"code":"highRate","label":"High cancel rate","detail":"40% of 5 calls cancelled"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Response speed: 1 call cancelled by the customer, median 4 min after the call"],"current":{"completed":3,"cancelled":2,"total":5,"cancelRate":0.4,"revenue":110,"medianToScene":27,"onTimeRate":1},"previous":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":90,"medianToScene":38,"onTimeRate":1},"volumeChange":0.6666666666666666,"cancelRateChange":0.4},{"market":"WATAC (unmapped)","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"cancels","label":"More cancellations","detail":"0 → 5 cancelled"}],"focus":["Response speed: 1 call cancelled by the customer, median 82 min after the call","Ask the club why: 4 calls cancelled with no reason given"],"current":{"completed":12,"cancelled":5,"total":17,"cancelRate":0.29411764705882354,"revenue":300,"medianToScene":46,"onTimeRate":0.7777777777777778},"previous":{"completed":0,"cancelled":0,"total":0,"cancelRate":0,"revenue":0,"medianToScene":null,"onTimeRate":null},"volumeChange":null,"cancelRateChange":0.29411764705882354},{"market":"Savannah, GA","club":"HONK","severity":"attention","severityRank":2,"issues":[{"code":"volume","label":"Volume down","detail":"5 → 3 calls (−40%)"}],"focus":["Call volume: confirm the club is still routing calls to this market at the usual rate"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":80,"medianToScene":null,"onTimeRate":null},"previous":{"completed":5,"cancelled":0,"total":5,"cancelRate":0,"revenue":140,"medianToScene":34,"onTimeRate":1},"volumeChange":-0.4,"cancelRateChange":0},{"market":"Tulsa, OK","club":"SWOOP","severity":"attention","severityRank":2,"issues":[{"code":"highRate","label":"High cancel rate","detail":"40% of 5 calls cancelled"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Ask the club why: 1 call cancelled with no reason given"],"current":{"completed":3,"cancelled":2,"total":5,"cancelRate":0.4,"revenue":90,"medianToScene":71,"onTimeRate":1},"previous":{"completed":0,"cancelled":1,"total":1,"cancelRate":1,"revenue":0,"medianToScene":null,"onTimeRate":null},"volumeChange":4,"cancelRateChange":-0.6},{"market":"Greensboro, NC","club":"NSD","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 33m → 57m"},{"code":"onTime","label":"Fewer on time","detail":"100% → 82% on scene by ETA"}],"focus":["Response speed: 2 calls cancelled by the customer, median 32 min after the call","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":12,"cancelled":4,"total":16,"cancelRate":0.25,"revenue":235,"medianToScene":57,"onTimeRate":0.8181818181818182},"previous":{"completed":6,"cancelled":4,"total":10,"cancelRate":0.4,"revenue":115,"medianToScene":33,"onTimeRate":1},"volumeChange":0.6,"cancelRateChange":-0.15000000000000002},{"market":"South Bend, IN","club":"ALLSTATE","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 21m → 42m"},{"code":"onTime","label":"Fewer on time","detail":"100% → 78% on scene by ETA"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":10,"cancelled":2,"total":12,"cancelRate":0.16666666666666666,"revenue":167.5,"medianToScene":42,"onTimeRate":0.7777777777777778},"previous":{"completed":7,"cancelled":4,"total":11,"cancelRate":0.36363636363636365,"revenue":162.75,"medianToScene":21,"onTimeRate":1},"volumeChange":0.09090909090909091,"cancelRateChange":-0.196969696969697},{"market":"Savannah, GA","club":"GEICO","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 30m → 44m"},{"code":"onTime","label":"Fewer on time","detail":"100% → 75% on scene by ETA"}],"focus":["Ask the club why: 1 call cancelled with no reason given","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":120,"medianToScene":43.5,"onTimeRate":0.75},"previous":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":90,"medianToScene":30,"onTimeRate":1},"volumeChange":0.6666666666666666,"cancelRateChange":0.2},{"market":"Madison, WI","club":"SWOOP","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 40m → 69m"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Ask the club why: 2 calls cancelled with no reason given","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":71,"cancelled":3,"total":74,"cancelRate":0.04054054054054054,"revenue":1431,"medianToScene":69,"onTimeRate":0.8360655737704918},"previous":{"completed":59,"cancelled":3,"total":62,"cancelRate":0.04838709677419355,"revenue":1253,"medianToScene":40,"onTimeRate":0.8979591836734694},"volumeChange":0.1935483870967742,"cancelRateChange":-0.007846556233653004},{"market":"Little Rock, AR","club":"NSD","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 40m → 58m"}],"focus":["Response speed: 1 call cancelled by the customer, median 19 min after the call","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":19,"cancelled":4,"total":23,"cancelRate":0.17391304347826086,"revenue":405,"medianToScene":58,"onTimeRate":0.9333333333333333},"previous":{"completed":17,"cancelled":2,"total":19,"cancelRate":0.10526315789473684,"revenue":404,"medianToScene":40,"onTimeRate":0.9375},"volumeChange":0.21052631578947367,"cancelRateChange":0.06864988558352403},{"market":"Anderson, SC","club":"SWOOP","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 33m → 55m"}],"focus":["Response speed: 1 call cancelled by the customer, median 24 min after the call","Ask the club why: 1 call cancelled with no reason given","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":30,"cancelled":2,"total":32,"cancelRate":0.0625,"revenue":774,"medianToScene":55,"onTimeRate":0.8275862068965517},"previous":{"completed":7,"cancelled":11,"total":18,"cancelRate":0.6111111111111112,"revenue":180,"medianToScene":33,"onTimeRate":0.8333333333333334},"volumeChange":0.7777777777777778,"cancelRateChange":-0.5486111111111112},{"market":"Charleston, SC","club":"SWOOP","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 36m → 46m"}],"focus":["Ask the club why: 2 calls cancelled with no reason given","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":19,"cancelled":2,"total":21,"cancelRate":0.09523809523809523,"revenue":389,"medianToScene":46,"onTimeRate":1},"previous":{"completed":12,"cancelled":4,"total":16,"cancelRate":0.25,"revenue":268,"medianToScene":36,"onTimeRate":0.9090909090909091},"volumeChange":0.3125,"cancelRateChange":-0.15476190476190477},{"market":"Racine, WI","club":"SWOOP","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 37m → 48m"}],"focus":["Ask the club why: 2 calls cancelled with no reason given","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":19,"cancelled":2,"total":21,"cancelRate":0.09523809523809523,"revenue":450,"medianToScene":48,"onTimeRate":0.7777777777777778},"previous":{"completed":14,"cancelled":1,"total":15,"cancelRate":0.06666666666666667,"revenue":324,"medianToScene":37,"onTimeRate":0.9166666666666666},"volumeChange":0.4,"cancelRateChange":0.028571428571428567},{"market":"Boston, MA","club":"SWOOP","severity":"watch","severityRank":1,"issues":[{"code":"onTime","label":"Fewer on time","detail":"100% → 63% on scene by ETA"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":10,"cancelled":1,"total":11,"cancelRate":0.09090909090909091,"revenue":300,"medianToScene":52,"onTimeRate":0.625},"previous":{"completed":7,"cancelled":2,"total":9,"cancelRate":0.2222222222222222,"revenue":180,"medianToScene":51,"onTimeRate":1},"volumeChange":0.2222222222222222,"cancelRateChange":-0.1313131313131313},{"market":"Madison, WI","club":"ALLSTATE","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 35m → 79m"}],"focus":["Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":15,"cancelled":0,"total":15,"cancelRate":0,"revenue":339,"medianToScene":79,"onTimeRate":0.9285714285714286},"previous":{"completed":5,"cancelled":4,"total":9,"cancelRate":0.4444444444444444,"revenue":125,"medianToScene":35,"onTimeRate":1},"volumeChange":0.6666666666666666,"cancelRateChange":-0.4444444444444444},{"market":"Birmingham, AL","club":"ALLSTATE","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 32m → 42m"}],"focus":["Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":9,"cancelled":0,"total":9,"cancelRate":0,"revenue":222,"medianToScene":42,"onTimeRate":0.8888888888888888},"previous":{"completed":6,"cancelled":2,"total":8,"cancelRate":0.25,"revenue":132,"medianToScene":31.5,"onTimeRate":1},"volumeChange":0.125,"cancelRateChange":-0.25},{"market":"Macon, GA","club":"ALLSTATE","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 46m → 60m"}],"focus":["Driver or equipment coverage: 1 call cancelled for no driver or equipment","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":5,"cancelled":2,"total":7,"cancelRate":0.2857142857142857,"revenue":116.25,"medianToScene":60,"onTimeRate":1},"previous":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":93,"medianToScene":46,"onTimeRate":1},"volumeChange":0.4,"cancelRateChange":0.08571428571428569},{"market":"Chattanooga, TN","club":"SWOOP","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 21m → 32m"}],"focus":["Response speed: 1 call cancelled by the customer, median 3 min after the call","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":9,"cancelled":1,"total":10,"cancelRate":0.1,"revenue":260,"medianToScene":32,"onTimeRate":1},"previous":{"completed":5,"cancelled":1,"total":6,"cancelRate":0.16666666666666666,"revenue":150,"medianToScene":21,"onTimeRate":1},"volumeChange":0.6666666666666666,"cancelRateChange":-0.06666666666666665},{"market":"Wilmington, NC","club":"GEICO","severity":"watch","severityRank":1,"issues":[{"code":"onTime","label":"Fewer on time","detail":"100% → 83% on scene by ETA"}],"focus":["Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":6,"cancelled":0,"total":6,"cancelRate":0,"revenue":205,"medianToScene":27.5,"onTimeRate":0.8333333333333334},"previous":{"completed":6,"cancelled":0,"total":6,"cancelRate":0,"revenue":210,"medianToScene":22,"onTimeRate":1},"volumeChange":0,"cancelRateChange":0},{"market":"Dover, DE","club":"ALLSTATE","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 28m → 101m"}],"focus":["Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":5,"cancelled":0,"total":5,"cancelRate":0,"revenue":150,"medianToScene":101,"onTimeRate":1},"previous":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":120,"medianToScene":28,"onTimeRate":1},"volumeChange":0,"cancelRateChange":-0.2},{"market":"Madison, WI","club":"GEICO","severity":"watch","severityRank":1,"issues":[{"code":"onTime","label":"Fewer on time","detail":"100% → 75% on scene by ETA"}],"focus":["Ask the club why: 1 call cancelled with no reason given","Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":6,"cancelled":1,"total":7,"cancelRate":0.14285714285714285,"revenue":160,"medianToScene":49,"onTimeRate":0.75},"previous":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":110,"medianToScene":51,"onTimeRate":1},"volumeChange":0.75,"cancelRateChange":0.14285714285714285},{"market":"Lexington, KY","club":"HONK","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 25m → 47m"}],"focus":["Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":6,"cancelled":0,"total":6,"cancelRate":0,"revenue":0,"medianToScene":47,"onTimeRate":0.8},"previous":{"completed":4,"cancelled":1,"total":5,"cancelRate":0.2,"revenue":0,"medianToScene":25,"onTimeRate":0.75},"volumeChange":0.2,"cancelRateChange":-0.2},{"market":"Louisville, KY","club":"NSD","severity":"watch","severityRank":1,"issues":[{"code":"onTime","label":"Fewer on time","detail":"100% → 67% on scene by ETA"}],"focus":["Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":3,"cancelled":0,"total":3,"cancelRate":0,"revenue":63,"medianToScene":30,"onTimeRate":0.6666666666666666},"previous":{"completed":3,"cancelled":1,"total":4,"cancelRate":0.25,"revenue":57,"medianToScene":29,"onTimeRate":1},"volumeChange":-0.25,"cancelRateChange":-0.25},{"market":"Richmond, VA","club":"GEICO","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 29m → 81m"}],"focus":["Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":135,"medianToScene":81,"onTimeRate":1},"previous":{"completed":3,"cancelled":1,"total":4,"cancelRate":0.25,"revenue":105,"medianToScene":29,"onTimeRate":0.6666666666666666},"volumeChange":0,"cancelRateChange":-0.25},{"market":"Topeka, KS","club":"ALLSTATE","severity":"watch","severityRank":1,"issues":[{"code":"scene","label":"Slower to scene","detail":"median 41m → 64m"}],"focus":["Time to scene: dispatch-to-arrival is slipping"],"current":{"completed":6,"cancelled":0,"total":6,"cancelRate":0,"revenue":139.5,"medianToScene":64,"onTimeRate":1},"previous":{"completed":4,"cancelled":0,"total":4,"cancelRate":0,"revenue":93,"medianToScene":40.5,"onTimeRate":1},"volumeChange":0.5,"cancelRateChange":0}],"counts":{"critical":54,"attention":39,"watch":20},"pairsCompared":379},"fetchedAt":"2026-10-03T10:35:34.229Z"}