Macon, GA · NSD (Critical), Jersey City, NJ · ALLSTATE (Critical), Tuscaloosa, AL · URGENTLY (Critical)
JRUSA · Towbook 30-day check
Markets needing attention
Sep 3 – Oct 2 compared with Aug 4 – Sep 2
▲ Critical
80
● Needs attention
112
◉ Watch
28
Across all markets: 11,610 calls, 12.6% cancelled, 639 lost to no driver or equipment. 474 market + club pairs compared.
▲ Critical
Macon, GA · NSD
Calls
36 → 35
−3%
Cancel rate
17% → 51%
18 cancelled
Cancel rate up  17% → 51% (+35 pts)
More cancellations  6 → 18 cancelled
High cancel rate  51% of 35 calls cancelled
Slower to scene  median 38m → 55m
Fewer on time  85% → 69% on scene by ETA
Where to improve
→ Response speed: 3 calls cancelled by the customer, median 30 min after the call
→ Time to scene: dispatch-to-arrival is slipping
▲ Critical
Jersey City, NJ · ALLSTATE
Calls
12 → 26
+117%
Cancel rate
33% → 62%
16 cancelled
Cancel rate up  33% → 62% (+28 pts)
More cancellations  4 → 16 cancelled
High cancel rate  62% of 26 calls cancelled
Slower to scene  median 51m → 67m
Fewer on time  86% → 70% on scene by ETA
Where to improve
→ Driver or equipment coverage: 12 calls cancelled for no driver or equipment
→ Time to scene: dispatch-to-arrival is slipping
▲ Critical
Tuscaloosa, AL · URGENTLY
Calls
9 → 6
−33%
Cancel rate
0% → 50%
3 cancelled
Volume down  9 → 6 calls (−33%)
Cancel rate up  0% → 50% (+50 pts)
More cancellations  0 → 3 cancelled
High cancel rate  50% of 6 calls cancelled
Fewer on time  88% → 67% on scene by ETA
Where to improve
→ Driver or equipment coverage: 2 calls cancelled for no driver or equipment
→ Ask the club why: 1 call cancelled with no reason given
→ Time to scene: dispatch-to-arrival is slipping
→ Call volume: confirm the club is still routing calls to this market at the usual rate
▲ Critical
Anderson, SC · SWOOP
Calls
127 → 90
−29%
Cancel rate
9% → 21%
19 cancelled
Volume down  127 → 90 calls (−29%)
Cancel rate up  9% → 21% (+12 pts)
More cancellations  12 → 19 cancelled
Slower to scene  median 25m → 39m
Where to improve
→ Driver or equipment coverage: 13 calls cancelled for no driver or equipment
→ Response speed: 1 call cancelled by the customer, median 19 min after the call
→ Ask the club why: 4 calls cancelled with no reason given
→ Time to scene: dispatch-to-arrival is slipping
→ Call volume: confirm the club is still routing calls to this market at the usual rate
▲ Critical
Jersey City, NJ · URGENTLY
Calls
51 → 60
+18%
Cancel rate
31% → 48%
29 cancelled
Cancel rate up  31% → 48% (+17 pts)
More cancellations  16 → 29 cancelled
High cancel rate  48% of 60 calls cancelled
Slower to scene  median 42m → 53m
Where to improve
→ Driver or equipment coverage: 25 calls cancelled for no driver or equipment
→ Ask the club why: 2 calls cancelled with no reason given
→ Time to scene: dispatch-to-arrival is slipping
▲ Critical
Greensboro, NC · NSD
Calls
64 → 37
−42%
Cancel rate
8% → 32%
12 cancelled
Volume down  64 → 37 calls (−42%)
Cancel rate up  8% → 32% (+25 pts)
More cancellations  5 → 12 cancelled
High cancel rate  32% of 37 calls cancelled
Where to improve
→ Response speed: 2 calls cancelled by the customer, median 23 min after the call
→ Call volume: confirm the club is still routing calls to this market at the usual rate
▲ Critical
Anderson, SC · ALLSTATE
Calls
18 → 12
−33%
Cancel rate
22% → 33%
4 cancelled
Volume down  18 → 12 calls (−33%)
Cancel rate up  22% → 33% (+11 pts)
High cancel rate  33% of 12 calls cancelled
Slower to scene  median 23m → 64m
Where to improve
→ Driver or equipment coverage: 2 calls cancelled for no driver or equipment
→ Time to scene: dispatch-to-arrival is slipping
→ Call volume: confirm the club is still routing calls to this market at the usual rate
▲ Critical
Beaumont, TX · ALLSTATE
Calls
17 → 11
−35%
Cancel rate
18% → 36%
4 cancelled
Volume down  17 → 11 calls (−35%)
Cancel rate up  18% → 36% (+19 pts)
High cancel rate  36% of 11 calls cancelled
Slower to scene  median 50m → 63m
Where to improve
→ Time to scene: dispatch-to-arrival is slipping
→ Call volume: confirm the club is still routing calls to this market at the usual rate
▲ Critical
Fayetteville, NC · ALLSTATE
Calls
13 → 24
+85%
Cancel rate
0% → 29%
7 cancelled
Cancel rate up  0% → 29% (+29 pts)
More cancellations  0 → 7 cancelled
Slower to scene  median 30m → 48m
Fewer on time  100% → 80% on scene by ETA
Where to improve
→ Driver or equipment coverage: 2 calls cancelled for no driver or equipment
→ Response speed: 1 call cancelled by the customer, median 22 min after the call
→ Time to scene: dispatch-to-arrival is slipping
▲ Critical
Knoxville, TN · NSD
Calls
12 → 16
+33%
Cancel rate
8% → 38%
6 cancelled
Cancel rate up  8% → 38% (+29 pts)
More cancellations  1 → 6 cancelled
High cancel rate  38% of 16 calls cancelled
Slower to scene  median 22m → 44m
Where to improve
→ Response speed: 1 call cancelled by the customer, median 8 min after the call
→ Time to scene: dispatch-to-arrival is slipping
▲ Critical
Fort Wayne, IN · HONK
Calls
9 → 5
−44%
Cancel rate
11% → 40%
2 cancelled
Volume down  9 → 5 calls (−44%)
Cancel rate up  11% → 40% (+29 pts)
High cancel rate  40% of 5 calls cancelled
Slower to scene  median 25m → 45m
Where to improve
→ Driver or equipment coverage: 1 call cancelled for no driver or equipment
→ Ask the club why: 1 call cancelled with no reason given
→ Time to scene: dispatch-to-arrival is slipping
→ Call volume: confirm the club is still routing calls to this market at the usual rate
▲ Critical
Fayetteville, NC · NSD
Calls
87 → 88
+1%
Cancel rate
6% → 17%
15 cancelled
Cancel rate up  6% → 17% (+11 pts)
More cancellations  5 → 15 cancelled
Slower to scene  median 35m → 46m
Where to improve
→ Response speed: 4 calls cancelled by the customer, median 17 min after the call
→ Time to scene: dispatch-to-arrival is slipping
+ 208 more pairs in the attached spreadsheet.
Attached: Needs attention 2026-09-03 to 2026-10-02.xlsx with every flagged pair.
Pairs are flagged when calls drop 20%+, the cancel rate rises 10+ points, cancellations jump, 30%+ of calls are cancelled, or time to scene slips. Rates are judged for pairs with 5+ calls.
Generated Oct 3, 2026, 12:17 PM from Towbook data.