Markets Needing Attention

Pairs flagged

220

of 474 market + club pairs

Critical

Volume halved, cancel rate 50%+, or 3+ problems

Needs attention

112

Volume down or cancellations up

Watch

Slower to scene or fewer on time

Severity	Market	Motor club	What changed	Calls before → now	Cancel rate before → now	Where to improve
Critical	Macon, GA	NSD	Cancel rate up 17% → 51% (+35 pts) More cancellations 6 → 18 cancelled High cancel rate 51% of 35 calls cancelled Slower to scene median 38m → 55m Fewer on time 85% → 69% on scene by ETA	36 → 35 −3%	16.7% → 51.4% 18 cancelled	Response speed: 3 calls cancelled by the customer, median 30 min after the call Time to scene: dispatch-to-arrival is slipping
Critical	Jersey City, NJ	ALLSTATE	Cancel rate up 33% → 62% (+28 pts) More cancellations 4 → 16 cancelled High cancel rate 62% of 26 calls cancelled Slower to scene median 51m → 67m Fewer on time 86% → 70% on scene by ETA	12 → 26 +117%	33.3% → 61.5% 16 cancelled	Driver or equipment coverage: 12 calls cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping
Critical	Tuscaloosa, AL	URGENTLY	Volume down 9 → 6 calls (−33%) Cancel rate up 0% → 50% (+50 pts) More cancellations 0 → 3 cancelled High cancel rate 50% of 6 calls cancelled Fewer on time 88% → 67% on scene by ETA	9 → 6 −33%	0.0% → 50.0% 3 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Anderson, SC	SWOOP	Volume down 127 → 90 calls (−29%) Cancel rate up 9% → 21% (+12 pts) More cancellations 12 → 19 cancelled Slower to scene median 25m → 39m	127 → 90 −29%	9.4% → 21.1% 19 cancelled	Driver or equipment coverage: 13 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 19 min after the call Ask the club why: 4 calls cancelled with no reason given Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Jersey City, NJ	URGENTLY	Cancel rate up 31% → 48% (+17 pts) More cancellations 16 → 29 cancelled High cancel rate 48% of 60 calls cancelled Slower to scene median 42m → 53m	51 → 60 +18%	31.4% → 48.3% 29 cancelled	Driver or equipment coverage: 25 calls cancelled for no driver or equipment Ask the club why: 2 calls cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Critical	Greensboro, NC	NSD	Volume down 64 → 37 calls (−42%) Cancel rate up 8% → 32% (+25 pts) More cancellations 5 → 12 cancelled High cancel rate 32% of 37 calls cancelled	64 → 37 −42%	7.8% → 32.4% 12 cancelled	Response speed: 2 calls cancelled by the customer, median 23 min after the call Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Anderson, SC	ALLSTATE	Volume down 18 → 12 calls (−33%) Cancel rate up 22% → 33% (+11 pts) High cancel rate 33% of 12 calls cancelled Slower to scene median 23m → 64m	18 → 12 −33%	22.2% → 33.3% 4 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Beaumont, TX	ALLSTATE	Volume down 17 → 11 calls (−35%) Cancel rate up 18% → 36% (+19 pts) High cancel rate 36% of 11 calls cancelled Slower to scene median 50m → 63m	17 → 11 −35%	17.6% → 36.4% 4 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Fayetteville, NC	ALLSTATE	Cancel rate up 0% → 29% (+29 pts) More cancellations 0 → 7 cancelled Slower to scene median 30m → 48m Fewer on time 100% → 80% on scene by ETA	13 → 24 +85%	0.0% → 29.2% 7 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 22 min after the call Time to scene: dispatch-to-arrival is slipping
Critical	Knoxville, TN	NSD	Cancel rate up 8% → 38% (+29 pts) More cancellations 1 → 6 cancelled High cancel rate 38% of 16 calls cancelled Slower to scene median 22m → 44m	12 → 16 +33%	8.3% → 37.5% 6 cancelled	Response speed: 1 call cancelled by the customer, median 8 min after the call Time to scene: dispatch-to-arrival is slipping
Critical	Fort Wayne, IN	HONK	Volume down 9 → 5 calls (−44%) Cancel rate up 11% → 40% (+29 pts) High cancel rate 40% of 5 calls cancelled Slower to scene median 25m → 45m	9 → 5 −44%	11.1% → 40.0% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Fayetteville, NC	NSD	Cancel rate up 6% → 17% (+11 pts) More cancellations 5 → 15 cancelled Slower to scene median 35m → 46m	87 → 88 +1%	5.7% → 17.0% 15 cancelled	Response speed: 4 calls cancelled by the customer, median 17 min after the call Time to scene: dispatch-to-arrival is slipping
Critical	Albany, NY	SWOOP	Volume down 46 → 7 calls (−85%) Cancel rate up 11% → 57% (+46 pts) High cancel rate 57% of 7 calls cancelled	46 → 7 −85%	10.9% → 57.1% 4 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Coverage area: calls cancelled as out of territory or location issues Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Harrisburg, PA	ALLSTATE	Cancel rate up 28% → 59% (+31 pts) More cancellations 7 → 17 cancelled High cancel rate 59% of 29 calls cancelled	25 → 29 +16%	28.0% → 58.6% 17 cancelled	Driver or equipment coverage: 13 calls cancelled for no driver or equipment
Critical	Tuscaloosa, AL	NSD	Cancel rate up 10% → 31% (+21 pts) More cancellations 3 → 8 cancelled High cancel rate 31% of 26 calls cancelled	31 → 26 −16%	9.7% → 30.8% 8 cancelled	Response speed: 2 calls cancelled by the customer, median 17 min after the call
Critical	Greenwood, SC	SWOOP	Volume down 32 → 11 calls (−66%) Cancel rate up 25% → 36% (+11 pts) High cancel rate 36% of 11 calls cancelled	32 → 11 −66%	25.0% → 36.4% 4 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 16 min after the call Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Harrisburg, PA	GEICO	Volume down 21 → 14 calls (−33%) Cancel rate up 29% → 43% (+14 pts) High cancel rate 43% of 14 calls cancelled	21 → 14 −33%	28.6% → 42.9% 6 cancelled	Driver or equipment coverage: 6 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Macon, GA	HONK	Cancel rate up 13% → 80% (+67 pts) More cancellations 2 → 12 cancelled High cancel rate 80% of 15 calls cancelled	15 → 15 0%	13.3% → 80.0% 12 cancelled	Driver or equipment coverage: 10 calls cancelled for no driver or equipment Ask the club why: 2 calls cancelled with no reason given
Critical	Greenville, SC	NSD	Cancel rate up 6% → 30% (+24 pts) More cancellations 1 → 6 cancelled High cancel rate 30% of 20 calls cancelled	17 → 20 +18%	5.9% → 30.0% 6 cancelled	Response speed: 2 calls cancelled by the customer, median 17 min after the call Ask the club why: 1 call cancelled with no reason given
Critical	Wilmington, NC	URGENTLY	Volume down 17 → 6 calls (−65%) Cancel rate up 0% → 17% (+17 pts) Fewer on time 75% → 50% on scene by ETA	17 → 6 −65%	0.0% → 16.7% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Madison, WI	URGENTLY	Cancel rate up 15% → 33% (+18 pts) More cancellations 2 → 5 cancelled High cancel rate 33% of 15 calls cancelled	13 → 15 +15%	15.4% → 33.3% 5 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 3 calls cancelled with no reason given
Critical	Montgomery, AL	HONK	Cancel rate up 0% → 31% (+31 pts) More cancellations 0 → 5 cancelled High cancel rate 31% of 16 calls cancelled	12 → 16 +33%	0.0% → 31.3% 5 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment Ask the club why: 2 calls cancelled with no reason given
Critical	El Paso, TX	URGENTLY	Volume down 12 → 5 calls (−58%) Cancel rate up 33% → 60% (+27 pts) High cancel rate 60% of 5 calls cancelled	12 → 5 −58%	33.3% → 60.0% 3 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Harrisburg, PA	SWOOP	Volume down 11 → 5 calls (−55%) Cancel rate up 36% → 80% (+44 pts) High cancel rate 80% of 5 calls cancelled	11 → 5 −55%	36.4% → 80.0% 4 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Birmingham, AL	GEICO	Cancel rate up 0% → 30% (+30 pts) More cancellations 0 → 3 cancelled High cancel rate 30% of 10 calls cancelled	10 → 10 0%	0.0% → 30.0% 3 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given
Critical	Macon, GA	ALLSTATE	Volume down 81 → 40 calls (−51%) High cancel rate 33% of 40 calls cancelled	81 → 40 −51%	23.5% → 32.5% 13 cancelled	Driver or equipment coverage: 10 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 18 min after the call Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Richmond, VA	GEICO	Volume down 44 → 20 calls (−55%) High cancel rate 40% of 20 calls cancelled	44 → 20 −55%	61.4% → 40.0% 8 cancelled	Driver or equipment coverage: 7 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Pigeon Forge, TN	ALLSTATE	Volume down 24 → 7 calls (−71%) Slower to scene median 20m → 51m	24 → 7 −71%	20.8% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Cincinnati, OH	HONK	Volume down 20 → 7 calls (−65%) Fewer on time 100% → 75% on scene by ETA	20 → 7 −65%	10.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Lexington, KY	NSD	Volume down 19 → 4 calls (−79%) Slower to scene median 37m → 67m	19 → 4 −79%	5.3% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Beaumont, TX	HONK	Volume down 18 → 8 calls (−56%) Slower to scene median 46m → 60m	18 → 8 −56%	5.6% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Roselle, NJ	SWOOP	Cancel rate up 78% → 90% (+12 pts) High cancel rate 90% of 10 calls cancelled	9 → 10 +11%	77.8% → 90.0% 9 cancelled	Driver or equipment coverage: 5 calls cancelled for no driver or equipment Coverage area: calls cancelled as out of territory or location issues
Critical	Birmingham, AL	ATLAS	Volume down 15 → 3 calls (−80%) Slower to scene median 33m → 46m	15 → 3 −80%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Alexandria, LA	NSD	Volume down 13 → 6 calls (−54%) Fewer on time 100% → 83% on scene by ETA	13 → 6 −54%	15.4% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Springdale, AR	ROADSIDE	Cancel rate up 60% → 71% (+11 pts) High cancel rate 71% of 7 calls cancelled	5 → 7 +40%	60.0% → 71.4% 5 cancelled	Driver or equipment coverage: 4 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 13 min after the call
Critical	Columbus, GA	URGENTLY	Volume down 9 → 3 calls (−67%) Slower to scene median 31m → 61m	9 → 3 −67%	11.1% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Harrisburg, PA	ALLIED	More cancellations 0 → 4 cancelled High cancel rate 50% of 8 calls cancelled	4 → 8 +100%	0.0% → 50.0% 4 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given
Critical	Spartanburg, SC	HONK	Volume down 8 → 3 calls (−62%) Fewer on time 100% → 67% on scene by ETA	8 → 3 −62%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Madison, WI	ALLIED	Volume down 7 → 3 calls (−57%) Slower to scene median 47m → 62m	7 → 3 −57%	14.3% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Bloomington, IN	NSD	More cancellations 1 → 4 cancelled High cancel rate 57% of 7 calls cancelled	3 → 7 +133%	33.3% → 57.1% 4 cancelled	Most cancellations: Other
Critical	Tulsa, OK	ROADSIDE	More cancellations 0 → 5 cancelled High cancel rate 63% of 8 calls cancelled	1 → 8 +700%	0.0% → 62.5% 5 cancelled	Driver or equipment coverage: 4 calls cancelled for no driver or equipment
Critical	Albuquerque, NM	SWOOP	More cancellations 0 → 6 cancelled High cancel rate 60% of 10 calls cancelled	0 → 10 new	0.0% → 60.0% 6 cancelled	Driver or equipment coverage: 5 calls cancelled for no driver or equipment Coverage area: calls cancelled as out of territory or location issues
Critical	Anderson, SC	URGENTLY	More cancellations 0 → 3 cancelled High cancel rate 50% of 6 calls cancelled	3 → 6 +100%	0.0% → 50.0% 3 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given
Critical	Wilmington, DE	SWOOP	Volume down 88 → 21 calls (−76%)	88 → 21 −76%	8.0% → 4.8% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Columbus, GA	ALLSTATE	Volume down 43 → 18 calls (−58%)	43 → 18 −58%	23.3% → 22.2% 4 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Richmond, VA	ALLSTATE	Volume down 27 → 11 calls (−59%)	27 → 11 −59%	22.2% → 27.3% 3 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Greenwood, SC	GEICO	Volume down 20 → 9 calls (−55%)	20 → 9 −55%	20.0% → 22.2% 2 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	El Paso, TX	NSD	Volume down 22 → 10 calls (−55%)	22 → 10 −55%	13.6% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Springdale, AR	ALLIED	High cancel rate 69% of 13 calls cancelled	10 → 13 +30%	80.0% → 69.2% 9 cancelled	Driver or equipment coverage: 7 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given
Critical	Richmond, VA	URGENTLY	Volume down 18 → 7 calls (−61%)	18 → 7 −61%	16.7% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Raleigh, NC	HONK	Volume down 17 → 5 calls (−71%)	17 → 5 −71%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Jackson, MS	NSD	Volume down 14 → 3 calls (−79%)	14 → 3 −79%	42.9% → 33.3% 1 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Winston-Salem, NC	URGENTLY	Volume down 11 → 4 calls (−64%)	11 → 4 −64%	0.0% → 25.0% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Richmond, VA	ALLIED	Volume down 10 → 3 calls (−70%)	10 → 3 −70%	70.0% → 66.7% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Racine, WI	GEICO	Volume down 10 → 3 calls (−70%)	10 → 3 −70%	0.0% → 33.3% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Charleston, SC	NSD	Volume down 11 → 4 calls (−64%)	11 → 4 −64%	27.3% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Tuscaloosa, AL	HONK	Volume down 10 → 4 calls (−60%)	10 → 4 −60%	10.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Baltimore, MD	URGENTLY	Volume down 9 → 1 calls (−89%)	9 → 1 −89%	44.4% → 100.0% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Winston-Salem, NC	ALLIED	Volume down 9 → 2 calls (−78%)	9 → 2 −78%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Winston-Salem, NC	ROADSIDE	Volume down 9 → 4 calls (−56%)	9 → 4 −56%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Lake Charles, LA	SWOOP	Volume down 8 → 1 calls (−87%)	8 → 1 −87%	12.5% → 100.0% 1 cancelled	Response speed: 1 call cancelled by the customer, median 1 min after the call Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Beaumont, TX	ROADSIDE	Volume down 8 → 4 calls (−50%)	8 → 4 −50%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	New Orleans, LA	HONK	Volume down 8 → 1 calls (−87%)	8 → 1 −87%	12.5% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Youngstown, OH	SWOOP	High cancel rate 60% of 5 calls cancelled	5 → 5 0%	100.0% → 60.0% 3 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment
Critical	Lake Charles, LA	ALLSTATE	Volume down 7 → 1 calls (−86%)	7 → 1 −86%	57.1% → 100.0% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Amarillo, TX	SWOOP	High cancel rate 60% of 5 calls cancelled	4 → 5 +25%	50.0% → 60.0% 3 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment
Critical	Savannah, GA	ATLAS	Volume down 7 → 3 calls (−57%)	7 → 3 −57%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Allentown, PA	ALLIED	Volume down 7 → 0 calls (−100%)	7 → 0 −100%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Myrtle Beach, SC	NSD	Volume down 6 → 1 calls (−83%)	6 → 1 −83%	50.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Allentown, PA	ROADSIDE	Volume down 6 → 3 calls (−50%)	6 → 3 −50%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Allentown, PA	NSD	Volume down 6 → 3 calls (−50%)	6 → 3 −50%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Greenwood, SC	NSD	Volume down 6 → 1 calls (−83%)	6 → 1 −83%	16.7% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Spartanburg, SC	ROADSIDE	Volume down 6 → 3 calls (−50%)	6 → 3 −50%	33.3% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Myrtle Beach, SC	URGENTLY	Volume down 6 → 0 calls (−100%)	6 → 0 −100%	66.7% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Harrisburg, PA	HONK	Volume down 5 → 2 calls (−60%)	5 → 2 −60%	20.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Beaumont, TX	URGENTLY	Volume down 5 → 1 calls (−80%)	5 → 1 −80%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Rock Hill, SC	ALLIED	Volume down 5 → 1 calls (−80%)	5 → 1 −80%	20.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Knoxville, TN	ALLIED	Volume down 5 → 1 calls (−80%)	5 → 1 −80%	20.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	South Bend, IN	GEICO	Volume down 5 → 2 calls (−60%)	5 → 2 −60%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Amarillo, TX	URGENTLY	Volume down 5 → 1 calls (−80%)	5 → 1 −80%	100.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Cincinnati, OH	ALLSTATE	Cancel rate up 11% → 24% (+14 pts) More cancellations 18 → 50 cancelled	168 → 205 +22%	10.7% → 24.4% 50 cancelled	Driver or equipment coverage: 17 calls cancelled for no driver or equipment Response speed: 3 calls cancelled by the customer, median 47 min after the call
Needs attention	Bloomington, IN	SWOOP	Cancel rate up 8% → 23% (+16 pts) More cancellations 6 → 21 cancelled	77 → 90 +17%	7.8% → 23.3% 21 cancelled	Driver or equipment coverage: 13 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 11 min after the call Coverage area: calls cancelled as out of territory or location issues Ask the club why: 4 calls cancelled with no reason given
Needs attention	Dayton, OH	ALLSTATE	Cancel rate up 7% → 18% (+11 pts) More cancellations 5 → 11 cancelled	67 → 61 −9%	7.5% → 18.0% 11 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment
Needs attention	Little Rock, AR	SWOOP	Volume down 73 → 46 calls (−37%) Slower to scene median 36m → 46m	73 → 46 −37%	8.2% → 10.9% 5 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Ask the club why: 3 calls cancelled with no reason given Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	South Bend, IN	ALLSTATE	More cancellations 10 → 19 cancelled High cancel rate 31% of 62 calls cancelled	46 → 62 +35%	21.7% → 30.6% 19 cancelled	Driver or equipment coverage: 14 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 5 min after the call
Needs attention	Birmingham, AL	ALLSTATE	Volume down 57 → 44 calls (−23%) More cancellations 4 → 7 cancelled	57 → 44 −23%	7.0% → 15.9% 7 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Cincinnati, OH	GEICO	Volume down 37 → 24 calls (−35%) Slower to scene median 56m → 86m	37 → 24 −35%	10.8% → 8.3% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Montgomery, AL	GEICO	Volume down 34 → 20 calls (−41%) Cancel rate up 6% → 20% (+14 pts)	34 → 20 −41%	5.9% → 20.0% 4 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Greenville, SC	ALLSTATE	Cancel rate up 13% → 24% (+11 pts) More cancellations 3 → 9 cancelled	23 → 38 +65%	13.0% → 23.7% 9 cancelled	Driver or equipment coverage: 6 calls cancelled for no driver or equipment
Needs attention	Charleston, SC	URGENTLY	Volume down 28 → 16 calls (−43%) Slower to scene median 39m → 49m	28 → 16 −43%	7.1% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Canton, OH	NSD	Cancel rate up 0% → 12% (+12 pts) More cancellations 0 → 3 cancelled	21 → 25 +19%	0.0% → 12.0% 3 cancelled	Response speed: 2 calls cancelled by the customer, median 15 min after the call
Needs attention	Greenville, SC	GEICO	Cancel rate up 0% → 19% (+19 pts) More cancellations 0 → 4 cancelled	18 → 21 +17%	0.0% → 19.0% 4 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given
Needs attention	Bloomington, IN	GEICO	Cancel rate up 13% → 31% (+18 pts) High cancel rate 31% of 13 calls cancelled	16 → 13 −19%	12.5% → 30.8% 4 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment
Needs attention	Lexington, KY	ALLIED	Cancel rate up 0% → 20% (+20 pts) More cancellations 0 → 5 cancelled	14 → 25 +79%	0.0% → 20.0% 5 cancelled	Ask the club why: 2 calls cancelled with no reason given
Needs attention	Little Rock, AR	HONK	Volume down 16 → 11 calls (−31%) Slower to scene median 30m → 51m	16 → 11 −31%	12.5% → 18.2% 2 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Dover, DE	ALLSTATE	Cancel rate up 0% → 17% (+17 pts) More cancellations 0 → 3 cancelled	14 → 18 +29%	0.0% → 16.7% 3 cancelled	Most cancellations: GOA
Needs attention	Rock Hill, SC	NSD	Cancel rate up 0% → 20% (+20 pts) More cancellations 0 → 3 cancelled	13 → 15 +15%	0.0% → 20.0% 3 cancelled	Most cancellations: Other
Needs attention	Fayetteville, NC	URGENTLY	Volume down 11 → 6 calls (−45%) Cancel rate up 0% → 17% (+17 pts)	11 → 6 −45%	0.0% → 16.7% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Raleigh, NC	ALLIED	Cancel rate up 0% → 29% (+29 pts) More cancellations 0 → 5 cancelled	7 → 17 +143%	0.0% → 29.4% 5 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 2 calls cancelled with no reason given
Needs attention	Knoxville, TN	ALLSTATE	Volume down 10 → 7 calls (−30%) Cancel rate up 0% → 14% (+14 pts)	10 → 7 −30%	0.0% → 14.3% 1 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Columbus, GA	GEICO	Cancel rate up 0% → 10% (+10 pts) Fewer on time 75% → 38% on scene by ETA	9 → 10 +11%	0.0% → 10.0% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping
Needs attention	Racine, WI	ALLIED	Volume down 9 → 5 calls (−44%) Slower to scene median 28m → 48m	9 → 5 −44%	11.1% → 20.0% 1 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Alexandria, LA	GEICO	Cancel rate up 0% → 13% (+13 pts) Slower to scene median 23m → 35m	9 → 8 −11%	0.0% → 12.5% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Needs attention	Charleston, SC	ROADSIDE	Cancel rate up 0% → 33% (+33 pts) High cancel rate 33% of 6 calls cancelled	7 → 6 −14%	0.0% → 33.3% 2 cancelled	Most cancellations: Other
Needs attention	Yuma, AZ	HONK	Volume down 9 → 7 calls (−22%) Slower to scene median 30m → 44m	9 → 7 −22%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Albany, NY	ALLSTATE	Cancel rate up 17% → 38% (+21 pts) High cancel rate 38% of 8 calls cancelled	6 → 8 +33%	16.7% → 37.5% 3 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment
Needs attention	Montgomery, AL	ROADSIDE	Cancel rate up 20% → 33% (+13 pts) High cancel rate 33% of 9 calls cancelled	5 → 9 +80%	20.0% → 33.3% 3 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment
Needs attention	Amarillo, TX	ALLSTATE	More cancellations 1 → 5 cancelled High cancel rate 45% of 11 calls cancelled	3 → 11 +267%	33.3% → 45.5% 5 cancelled	Driver or equipment coverage: 4 calls cancelled for no driver or equipment
Needs attention	Allentown, PA	ALLSTATE	Volume down 7 → 4 calls (−43%) Slower to scene median 33m → 45m	7 → 4 −43%	57.1% → 25.0% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Dayton, OH	ALLIED	Cancel rate up 0% → 20% (+20 pts) Slower to scene median 33m → 43m	6 → 5 −17%	0.0% → 20.0% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Needs attention	Cincinnati, OH	SWOOP	More cancellations 26 → 59 cancelled	397 → 400 +1%	6.5% → 14.8% 59 cancelled	Driver or equipment coverage: 20 calls cancelled for no driver or equipment Response speed: 8 calls cancelled by the customer, median 62 min after the call Coverage area: calls cancelled as out of territory or location issues Ask the club why: 29 calls cancelled with no reason given
Needs attention	Louisville, KY	SWOOP	More cancellations 17 → 51 cancelled	342 → 588 +72%	5.0% → 8.7% 51 cancelled	Driver or equipment coverage: 21 calls cancelled for no driver or equipment Response speed: 4 calls cancelled by the customer, median 53 min after the call Coverage area: calls cancelled as out of territory or location issues Ask the club why: 25 calls cancelled with no reason given
Needs attention	Lexington, KY	SWOOP	More cancellations 14 → 23 cancelled	306 → 286 −7%	4.6% → 8.0% 23 cancelled	Driver or equipment coverage: 11 calls cancelled for no driver or equipment Coverage area: calls cancelled as out of territory or location issues Ask the club why: 10 calls cancelled with no reason given
Needs attention	Rock Hill, SC	SWOOP	More cancellations 5 → 10 cancelled	219 → 192 −12%	2.3% → 5.2% 10 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment Ask the club why: 7 calls cancelled with no reason given
Needs attention	Richmond, VA	SWOOP	Volume down 192 → 121 calls (−37%)	192 → 121 −37%	16.1% → 21.5% 26 cancelled	Driver or equipment coverage: 13 calls cancelled for no driver or equipment Response speed: 2 calls cancelled by the customer, median 11 min after the call Ask the club why: 11 calls cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Raleigh, NC	SWOOP	Volume down 196 → 125 calls (−36%)	196 → 125 −36%	4.6% → 9.6% 12 cancelled	Driver or equipment coverage: 8 calls cancelled for no driver or equipment Ask the club why: 3 calls cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Allentown, PA	SWOOP	Volume down 188 → 111 calls (−41%)	188 → 111 −41%	5.9% → 1.8% 2 cancelled	Coverage area: calls cancelled as out of territory or location issues Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Florence, SC	SWOOP	More cancellations 10 → 15 cancelled	164 → 193 +18%	6.1% → 7.8% 15 cancelled	Driver or equipment coverage: 7 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 7 min after the call Ask the club why: 7 calls cancelled with no reason given
Needs attention	Fort Wayne, IN	SWOOP	More cancellations 9 → 20 cancelled	125 → 176 +41%	7.2% → 11.4% 20 cancelled	Driver or equipment coverage: 13 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 19 min after the call Ask the club why: 6 calls cancelled with no reason given
Needs attention	Canton, OH	SWOOP	More cancellations 3 → 6 cancelled	131 → 156 +19%	2.3% → 3.8% 6 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Coverage area: calls cancelled as out of territory or location issues Ask the club why: 3 calls cancelled with no reason given
Needs attention	Beaumont, TX	SWOOP	Volume down 125 → 89 calls (−29%)	125 → 89 −29%	4.0% → 5.6% 5 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 9 min after the call Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Charleston, SC	SWOOP	Volume down 115 → 84 calls (−27%)	115 → 84 −27%	7.0% → 13.1% 11 cancelled	Driver or equipment coverage: 6 calls cancelled for no driver or equipment Ask the club why: 4 calls cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Macon, GA	SWOOP	More cancellations 16 → 33 cancelled	87 → 145 +67%	18.4% → 22.8% 33 cancelled	Driver or equipment coverage: 23 calls cancelled for no driver or equipment Response speed: 2 calls cancelled by the customer, median 20 min after the call Coverage area: calls cancelled as out of territory or location issues Ask the club why: 6 calls cancelled with no reason given
Needs attention	El Paso, TX	SWOOP	More cancellations 9 → 15 cancelled	103 → 101 −2%	8.7% → 14.9% 15 cancelled	Driver or equipment coverage: 6 calls cancelled for no driver or equipment Coverage area: calls cancelled as out of territory or location issues Ask the club why: 5 calls cancelled with no reason given
Needs attention	Dayton, OH	SWOOP	Volume down 104 → 72 calls (−31%)	104 → 72 −31%	5.8% → 5.6% 4 cancelled	Coverage area: calls cancelled as out of territory or location issues Ask the club why: 3 calls cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	El Paso, TX	GEICO	Volume down 81 → 64 calls (−21%)	81 → 64 −21%	12.3% → 15.6% 10 cancelled	Driver or equipment coverage: 7 calls cancelled for no driver or equipment Ask the club why: 2 calls cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Louisville, KY	ALLIED	Volume down 85 → 46 calls (−46%)	85 → 46 −46%	29.4% → 10.9% 5 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 30 min after the call Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Asheville, NC	SWOOP	More cancellations 11 → 20 cancelled	58 → 139 +140%	19.0% → 14.4% 20 cancelled	Driver or equipment coverage: 17 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 14 min after the call Coverage area: calls cancelled as out of territory or location issues Ask the club why: 1 call cancelled with no reason given
Needs attention	Charleston, SC	GEICO	Volume down 65 → 49 calls (−25%)	65 → 49 −25%	7.7% → 12.2% 6 cancelled	Driver or equipment coverage: 5 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Racine, WI	SWOOP	More cancellations 0 → 7 cancelled	57 → 74 +30%	0.0% → 9.5% 7 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 26 min after the call Ask the club why: 5 calls cancelled with no reason given
Needs attention	Montgomery, AL	ALLSTATE	Volume down 59 → 35 calls (−41%)	59 → 35 −41%	10.2% → 11.4% 4 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Boston, MA	SWOOP	Volume down 55 → 31 calls (−44%)	55 → 31 −44%	20.0% → 22.6% 7 cancelled	Driver or equipment coverage: 5 calls cancelled for no driver or equipment Ask the club why: 2 calls cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Wilmington, NC	ALLSTATE	Volume down 56 → 41 calls (−27%)	56 → 41 −27%	8.9% → 9.8% 4 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Winston-Salem, NC	NSD	More cancellations 6 → 11 cancelled	46 → 51 +11%	13.0% → 21.6% 11 cancelled	Meeting ETAs: 1 call cancelled after a missed ETA Response speed: 3 calls cancelled by the customer, median 28 min after the call
Needs attention	Spartanburg, SC	GEICO	More cancellations 3 → 6 cancelled	50 → 55 +10%	6.0% → 10.9% 6 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 4 calls cancelled with no reason given
Needs attention	Raleigh, NC	ALLSTATE	Volume down 54 → 42 calls (−22%)	54 → 42 −22%	11.1% → 4.8% 2 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Myrtle Beach, SC	GEICO	More cancellations 3 → 6 cancelled	46 → 67 +46%	6.5% → 9.0% 6 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Ask the club why: 4 calls cancelled with no reason given
Needs attention	Raleigh, NC	NSD	More cancellations 8 → 15 cancelled	34 → 121 +256%	23.5% → 12.4% 15 cancelled	Response speed: 2 calls cancelled by the customer, median 9 min after the call
Needs attention	Little Rock, AR	NSD	More cancellations 3 → 15 cancelled	34 → 100 +194%	8.8% → 15.0% 15 cancelled	Response speed: 2 calls cancelled by the customer, median 22 min after the call
Needs attention	Lexington, KY	HONK	Volume down 47 → 28 calls (−40%)	47 → 28 −40%	8.5% → 7.1% 2 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Florence, SC	GEICO	More cancellations 0 → 3 cancelled	44 → 39 −11%	0.0% → 7.7% 3 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 2 calls cancelled with no reason given
Needs attention	Shreveport, LA	SWOOP	More cancellations 10 → 19 cancelled	26 → 171 +558%	38.5% → 11.1% 19 cancelled	Driver or equipment coverage: 5 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 9 min after the call Coverage area: calls cancelled as out of territory or location issues Ask the club why: 12 calls cancelled with no reason given
Needs attention	Chattanooga, TN	ALLSTATE	Volume down 39 → 29 calls (−26%)	39 → 29 −26%	28.2% → 13.8% 4 cancelled	Driver or equipment coverage: 4 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Cincinnati, OH	NSD	More cancellations 3 → 25 cancelled	14 → 97 +593%	21.4% → 25.8% 25 cancelled	Meeting ETAs: 1 call cancelled after a missed ETA Response speed: 10 calls cancelled by the customer, median 65 min after the call
Needs attention	Charleston, SC	ALLSTATE	Volume down 37 → 21 calls (−43%)	37 → 21 −43%	5.4% → 9.5% 2 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Alexandria, LA	SWOOP	More cancellations 3 → 9 cancelled	29 → 86 +197%	10.3% → 10.5% 9 cancelled	Driver or equipment coverage: 5 calls cancelled for no driver or equipment Coverage area: calls cancelled as out of territory or location issues Ask the club why: 3 calls cancelled with no reason given
Needs attention	Madison, WI	GEICO	Volume down 34 → 24 calls (−29%)	34 → 24 −29%	8.8% → 4.2% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	El Paso, TX	ALLSTATE	Volume down 31 → 19 calls (−39%)	31 → 19 −39%	22.6% → 10.5% 2 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Rock Hill, SC	ALLSTATE	Volume down 29 → 18 calls (−38%)	29 → 18 −38%	13.8% → 11.1% 2 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Raleigh, NC	GEICO	Volume down 28 → 19 calls (−32%)	28 → 19 −32%	7.1% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Tulsa, OK	SWOOP	High cancel rate 33% of 18 calls cancelled	21 → 18 −14%	38.1% → 33.3% 6 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Coverage area: calls cancelled as out of territory or location issues Ask the club why: 3 calls cancelled with no reason given
Needs attention	Wilmington, NC	ALLIED	Volume down 22 → 14 calls (−36%)	22 → 14 −36%	18.2% → 21.4% 3 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	New Orleans, LA	URGENTLY	Volume down 19 → 10 calls (−47%)	19 → 10 −47%	21.1% → 20.0% 2 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Jacksonville, NC	GEICO	Volume down 20 → 15 calls (−25%)	20 → 15 −25%	5.0% → 6.7% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Jackson, MS	ALLSTATE	Volume down 19 → 12 calls (−37%)	19 → 12 −37%	31.6% → 16.7% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Beaumont, TX	GEICO	Volume down 19 → 12 calls (−37%)	19 → 12 −37%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Jersey City, NJ	NSD	Volume down 19 → 13 calls (−32%)	19 → 13 −32%	21.1% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Winston-Salem, NC	ALLSTATE	More cancellations 1 → 4 cancelled	14 → 32 +129%	7.1% → 12.5% 4 cancelled	Most cancellations: GOA
Needs attention	Wilmington, NC	HONK	Volume down 18 → 12 calls (−33%)	18 → 12 −33%	11.1% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Shreveport, LA	ALLSTATE	More cancellations 1 → 8 cancelled	9 → 41 +356%	11.1% → 19.5% 8 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment
Needs attention	Yuma, AZ	GEICO	Volume down 15 → 11 calls (−27%)	15 → 11 −27%	20.0% → 9.1% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Jackson, MS	GEICO	Volume down 14 → 8 calls (−43%)	14 → 8 −43%	28.6% → 25.0% 2 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Macon, GA	GEICO	Volume down 14 → 10 calls (−29%)	14 → 10 −29%	21.4% → 10.0% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	South Bend, IN	HONK	Volume down 15 → 12 calls (−20%)	15 → 12 −20%	6.7% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Jersey City, NJ	ROADSIDE	High cancel rate 31% of 16 calls cancelled	9 → 16 +78%	55.6% → 31.3% 5 cancelled	Driver or equipment coverage: 5 calls cancelled for no driver or equipment
Needs attention	Columbus, GA	HONK	Volume down 13 → 8 calls (−38%)	13 → 8 −38%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Macon, GA	ALLIED	Cancel rate up 0% → 22% (+22 pts)	11 → 9 −18%	0.0% → 22.2% 2 cancelled	Ask the club why: 1 call cancelled with no reason given
Needs attention	Hinesville, GA	SWOOP	Volume down 13 → 8 calls (−38%)	13 → 8 −38%	15.4% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Knoxville, TN	GEICO	High cancel rate 30% of 10 calls cancelled	9 → 10 +11%	22.2% → 30.0% 3 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment
Needs attention	Jacksonville, NC	ALLSTATE	Cancel rate up 0% → 11% (+11 pts)	9 → 9 0%	0.0% → 11.1% 1 cancelled	Most cancellations: GOA
Needs attention	Hinesville, GA	GEICO	High cancel rate 43% of 7 calls cancelled	7 → 7 0%	42.9% → 42.9% 3 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment
Needs attention	Fayetteville, NC	HONK	Cancel rate up 0% → 20% (+20 pts)	8 → 10 +25%	0.0% → 20.0% 2 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment
Needs attention	El Paso, TX	ROADSIDE	Cancel rate up 0% → 13% (+13 pts)	8 → 8 0%	0.0% → 12.5% 1 cancelled	Most cancellations: Other
Needs attention	Alexandria, LA	ALLSTATE	Volume down 8 → 6 calls (−25%)	8 → 6 −25%	12.5% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Wilmington, NC	ROADSIDE	Cancel rate up 0% → 11% (+11 pts)	7 → 9 +29%	0.0% → 11.1% 1 cancelled	Most cancellations: Other
Needs attention	Macon, GA	DRIVEN	Volume down 7 → 4 calls (−43%)	7 → 4 −43%	0.0% → 25.0% 1 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Beaumont, TX	NSD	Cancel rate up 0% → 25% (+25 pts)	6 → 8 +33%	0.0% → 25.0% 2 cancelled	Response speed: 1 call cancelled by the customer, median 7 min after the call
Needs attention	Spartanburg, SC	ALLIED	Volume down 8 → 6 calls (−25%)	8 → 6 −25%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Anderson, SC	ALLIED	Volume down 6 → 4 calls (−33%)	6 → 4 −33%	33.3% → 50.0% 2 cancelled	Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Richmond, VA	HONK	Volume down 7 → 5 calls (−29%)	7 → 5 −29%	14.3% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Tuscaloosa, AL	ALLIED	Volume down 7 → 5 calls (−29%)	7 → 5 −29%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Harrisburg, PA	URGENTLY	High cancel rate 30% of 10 calls cancelled	4 → 10 +150%	25.0% → 30.0% 3 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment
Needs attention	Knoxville, TN	HONK	Cancel rate up 0% → 13% (+13 pts)	5 → 8 +60%	0.0% → 12.5% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment
Needs attention	Jersey City, NJ	HONK	Volume down 5 → 4 calls (−20%)	5 → 4 −20%	20.0% → 25.0% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Raleigh, NC	ROADSIDE	Volume down 6 → 4 calls (−33%)	6 → 4 −33%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Canton, OH	GEICO	Cancel rate up 0% → 10% (+10 pts)	5 → 10 +100%	0.0% → 10.0% 1 cancelled	Ask the club why: 1 call cancelled with no reason given
Needs attention	Macon, GA	ROADSIDE	Volume down 5 → 4 calls (−20%)	5 → 4 −20%	20.0% → 25.0% 1 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Florence, SC	ROADSIDE	Cancel rate up 0% → 14% (+14 pts)	5 → 7 +40%	0.0% → 14.3% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment
Needs attention	South Bend, IN	ALLIED	Cancel rate up 0% → 20% (+20 pts)	5 → 5 0%	0.0% → 20.0% 1 cancelled	Most cancellations: GOA
Needs attention	Shreveport, LA	URGENTLY	Volume down 5 → 3 calls (−40%)	5 → 3 −40%	40.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Greenville, SC	HONK	Volume down 5 → 3 calls (−40%)	5 → 3 −40%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	WATAC (unmapped)	SWOOP	More cancellations 0 → 5 cancelled	0 → 17 new	0.0% → 29.4% 5 cancelled	Response speed: 1 call cancelled by the customer, median 82 min after the call Ask the club why: 4 calls cancelled with no reason given
Watch	Louisville, KY	URGENTLY	Slower to scene median 43m → 64m Fewer on time 88% → 61% on scene by ETA	22 → 24 +9%	13.6% → 8.3% 2 cancelled	Ask the club why: 2 calls cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Fayetteville, NC	ALLIED	Slower to scene median 39m → 59m Fewer on time 87% → 64% on scene by ETA	16 → 14 −12%	0.0% → 7.1% 1 cancelled	Response speed: 1 call cancelled by the customer, median 66 min after the call Time to scene: dispatch-to-arrival is slipping
Watch	Asheville, NC	HONK	Slower to scene median 14m → 25m Fewer on time 100% → 85% on scene by ETA	10 → 17 +70%	30.0% → 23.5% 4 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 6 min after the call Time to scene: dispatch-to-arrival is slipping
Watch	Topeka, KS	GEICO	Slower to scene median 22m → 50m Fewer on time 100% → 71% on scene by ETA	6 → 9 +50%	33.3% → 22.2% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Racine, WI	URGENTLY	Slower to scene median 32m → 49m Fewer on time 100% → 60% on scene by ETA	5 → 6 +20%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Madison, WI	ALLSTATE	Slower to scene median 49m → 66m	51 → 41 −20%	15.7% → 14.6% 6 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Jersey City, NJ	SWOOP	Fewer on time 92% → 74% on scene by ETA	44 → 42 −5%	11.4% → 9.5% 4 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Wilmington, DE	GEICO	Fewer on time 100% → 76% on scene by ETA	19 → 36 +89%	10.5% → 5.6% 2 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping
Watch	Little Rock, AR	ALLSTATE	Fewer on time 92% → 71% on scene by ETA	17 → 20 +18%	23.5% → 15.0% 3 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping
Watch	Asheville, NC	URGENTLY	Fewer on time 100% → 80% on scene by ETA	15 → 14 −7%	33.3% → 21.4% 3 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Dayton, OH	GEICO	Slower to scene median 29m → 57m	14 → 20 +43%	21.4% → 5.0% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Fort Wayne, IN	NSD	Slower to scene median 19m → 30m	12 → 14 +17%	8.3% → 14.3% 2 cancelled	Response speed: 1 call cancelled by the customer, median 3 min after the call Time to scene: dispatch-to-arrival is slipping
Watch	Louisville, KY	NSD	Fewer on time 100% → 67% on scene by ETA	10 → 19 +90%	10.0% → 15.8% 3 cancelled	Response speed: 2 calls cancelled by the customer, median 109 min after the call Time to scene: dispatch-to-arrival is slipping
Watch	Fayetteville, NC	GEICO	Slower to scene median 36m → 55m	9 → 20 +122%	11.1% → 10.0% 2 cancelled	Response speed: 1 call cancelled by the customer, median 67 min after the call Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Greensboro, NC	ALLSTATE	Slower to scene median 48m → 61m	9 → 13 +44%	33.3% → 15.4% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping
Watch	Louisville, KY	ROADSIDE	Fewer on time 100% → 81% on scene by ETA	9 → 16 +78%	11.1% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Fayetteville, NC	ROADSIDE	Slower to scene median 19m → 54m	7 → 8 +14%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Columbus, GA	ATLAS	Slower to scene median 27m → 38m	6 → 6 0%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Montgomery, AL	ATLAS	Slower to scene median 22m → 32m	6 → 7 +17%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Greensboro, NC	GEICO	Fewer on time 100% → 63% on scene by ETA	4 → 9 +125%	0.0% → 11.1% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Montgomery, AL	ALLIED	Fewer on time 100% → 75% on scene by ETA	5 → 5 0%	20.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Fort Wayne, IN	ALLIED	Fewer on time 100% → 67% on scene by ETA	4 → 4 0%	25.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Alexandria, LA	ALLIED	Slower to scene median 10m → 26m	4 → 7 +75%	25.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Savannah, GA	ROADSIDE	Slower to scene median 37m → 52m	4 → 9 +125%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Winston-Salem, NC	GEICO	Slower to scene median 48m → 77m	4 → 4 0%	25.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Florence, SC	ALLIED	Slower to scene median 44m → 56m	3 → 5 +67%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Dover, DE	ALLIED	Fewer on time 67% → 50% on scene by ETA	3 → 5 +67%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Florence, SC	URGENTLY	Slower to scene median 44m → 64m	3 → 6 +100%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping

How pairs are flagged

Volume down: calls received fell 20% or more (critical at 50%).
Cancel rate up: up 10 percentage points or more.
More cancellations: at least 3 more than before and 1.5× the previous count.
High cancel rate: 30% or more of calls cancelled (critical at 50%).
Slower to scene / Fewer on time: median time to scene 25%+ and 10+ min slower, or on-time rate down 15 points.
Rates are only judged for pairs with 5+ calls in the period. Thresholds are in src/lib/attention.js.