Markets Needing Attention

Pairs flagged

113

of 379 market + club pairs

Critical

Volume halved, cancel rate 50%+, or 3+ problems

Needs attention

Volume down or cancellations up

Watch

Slower to scene or fewer on time

Severity	Market	Motor club	What changed	Calls before → now	Cancel rate before → now	Where to improve
Critical	Jersey City, NJ	URGENTLY	Volume down 19 → 14 calls (−26%) Cancel rate up 42% → 57% (+15 pts) High cancel rate 57% of 14 calls cancelled Fewer on time 70% → 50% on scene by ETA	19 → 14 −26%	42.1% → 57.1% 8 cancelled	Driver or equipment coverage: 8 calls cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Jersey City, NJ	ALLSTATE	Cancel rate up 40% → 56% (+16 pts) More cancellations 2 → 5 cancelled High cancel rate 56% of 9 calls cancelled Fewer on time 100% → 50% on scene by ETA	5 → 9 +80%	40.0% → 55.6% 5 cancelled	Driver or equipment coverage: 4 calls cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping
Critical	Madison, WI	NSD	Volume down 7 → 5 calls (−29%) Cancel rate up 0% → 20% (+20 pts) Slower to scene median 39m → 75m Fewer on time 83% → 67% on scene by ETA	7 → 5 −29%	0.0% → 20.0% 1 cancelled	Meeting ETAs: 1 call cancelled after a missed ETA Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Louisville, KY	SWOOP	Cancel rate up 4% → 23% (+19 pts) More cancellations 6 → 31 cancelled Slower to scene median 51m → 77m	159 → 136 −14%	3.8% → 22.8% 31 cancelled	Driver or equipment coverage: 17 calls cancelled for no driver or equipment Response speed: 3 calls cancelled by the customer, median 37 min after the call Coverage area: calls cancelled as out of territory or location issues Ask the club why: 10 calls cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Critical	Fort Wayne, IN	SWOOP	Volume down 73 → 52 calls (−29%) Cancel rate up 4% → 17% (+13 pts) More cancellations 3 → 9 cancelled	73 → 52 −29%	4.1% → 17.3% 9 cancelled	Driver or equipment coverage: 5 calls cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 9 min after the call Ask the club why: 3 calls cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Louisville, KY	ALLSTATE	Volume down 21 → 8 calls (−62%) Cancel rate up 5% → 38% (+33 pts) High cancel rate 38% of 8 calls cancelled	21 → 8 −62%	4.8% → 37.5% 3 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Louisville, KY	GEICO	Volume down 20 → 11 calls (−45%) Cancel rate up 5% → 27% (+22 pts) Slower to scene median 55m → 98m	20 → 11 −45%	5.0% → 27.3% 3 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Shreveport, LA	NSD	Cancel rate up 0% → 33% (+33 pts) More cancellations 0 → 4 cancelled High cancel rate 33% of 12 calls cancelled	12 → 12 0%	0.0% → 33.3% 4 cancelled	Response speed: 2 calls cancelled by the customer, median 18 min after the call
Critical	Tuscaloosa, AL	NSD	Volume down 11 → 5 calls (−55%) Cancel rate up 18% → 60% (+42 pts) High cancel rate 60% of 5 calls cancelled	11 → 5 −55%	18.2% → 60.0% 3 cancelled	Response speed: 1 call cancelled by the customer, median 11 min after the call Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Fayetteville, NC	ALLSTATE	Volume down 8 → 5 calls (−37%) Cancel rate up 38% → 60% (+22 pts) High cancel rate 60% of 5 calls cancelled	8 → 5 −37%	37.5% → 60.0% 3 cancelled	Response speed: 1 call cancelled by the customer, median 18 min after the call Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Montgomery, AL	SWOOP	Volume down 10 → 3 calls (−70%) Slower to scene median 32m → 50m Fewer on time 88% → 67% on scene by ETA	10 → 3 −70%	10.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Louisville, KY	ALLIED	Cancel rate up 0% → 18% (+18 pts) More cancellations 0 → 3 cancelled Slower to scene median 32m → 82m	6 → 17 +183%	0.0% → 17.6% 3 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 39 min after the call Time to scene: dispatch-to-arrival is slipping
Critical	Fayetteville, NC	SWOOP	Cancel rate up 20% → 57% (+37 pts) More cancellations 1 → 4 cancelled High cancel rate 57% of 7 calls cancelled	5 → 7 +40%	20.0% → 57.1% 4 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Coverage area: calls cancelled as out of territory or location issues
Critical	Lexington, KY	ALLIED	Volume down 7 → 5 calls (−29%) Slower to scene median 27m → 41m Fewer on time 100% → 75% on scene by ETA	7 → 5 −29%	28.6% → 20.0% 1 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Raleigh, NC	URGENTLY	Cancel rate up 0% → 17% (+17 pts) Slower to scene median 36m → 53m Fewer on time 100% → 80% on scene by ETA	7 → 6 −14%	0.0% → 16.7% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Critical	Jacksonville, NC	NSD	Volume down 7 → 3 calls (−57%) Slower to scene median 32m → 50m Fewer on time 86% → 67% on scene by ETA	7 → 3 −57%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Madison, WI	HONK	Volume down 7 → 4 calls (−43%) Slower to scene median 68m → 100m Fewer on time 86% → 50% on scene by ETA	7 → 4 −43%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Charleston, SC	ALLSTATE	Volume down 7 → 3 calls (−57%) Slower to scene median 51m → 68m Fewer on time 100% → 67% on scene by ETA	7 → 3 −57%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Spartanburg, SC	GEICO	Volume down 24 → 7 calls (−71%) Slower to scene median 41m → 54m	24 → 7 −71%	12.5% → 14.3% 1 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Harrisburg, PA	ALLSTATE	Volume down 12 → 6 calls (−50%) High cancel rate 50% of 6 calls cancelled	12 → 6 −50%	58.3% → 50.0% 3 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Dover, DE	GEICO	Volume down 12 → 4 calls (−67%) Slower to scene median 40m → 52m	12 → 4 −67%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Wilmington, NC	NSD	Volume down 11 → 5 calls (−55%) Cancel rate up 0% → 20% (+20 pts)	11 → 5 −55%	0.0% → 20.0% 1 cancelled	Response speed: 1 call cancelled by the customer, median 9 min after the call Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Macon, GA	HONK	Cancel rate up 67% → 100% (+33 pts) High cancel rate 100% of 6 calls cancelled	6 → 6 0%	66.7% → 100.0% 6 cancelled	Driver or equipment coverage: 5 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given
Critical	Savannah, GA	NSD	Volume down 8 → 4 calls (−50%) Slower to scene median 15m → 26m	8 → 4 −50%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Jersey City, NJ	ROADSIDE	More cancellations 0 → 4 cancelled High cancel rate 50% of 8 calls cancelled	1 → 8 +700%	0.0% → 50.0% 4 cancelled	Driver or equipment coverage: 4 calls cancelled for no driver or equipment
Critical	Asheville, NC	SWOOP	Volume down 40 → 16 calls (−60%)	40 → 16 −60%	10.0% → 6.3% 1 cancelled	Response speed: 1 call cancelled by the customer, median 2 min after the call Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Dover, DE	SWOOP	Volume down 31 → 8 calls (−74%)	31 → 8 −74%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Raleigh, NC	SWOOP	Volume down 31 → 13 calls (−58%)	31 → 13 −58%	22.6% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Winston-Salem, NC	SWOOP	Volume down 26 → 11 calls (−58%)	26 → 11 −58%	11.5% → 9.1% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Beaumont, TX	SWOOP	Volume down 16 → 0 calls (−100%)	16 → 0 −100%	18.8% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Yuma, AZ	SWOOP	Volume down 15 → 0 calls (−100%)	15 → 0 −100%	13.3% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Shreveport, LA	ALLSTATE	Volume down 13 → 3 calls (−77%)	13 → 3 −77%	23.1% → 33.3% 1 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Montgomery, AL	NSD	Volume down 12 → 5 calls (−58%)	12 → 5 −58%	25.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Spartanburg, SC	NSD	Volume down 12 → 5 calls (−58%)	12 → 5 −58%	25.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Fort Wayne, IN	GEICO	Volume down 12 → 3 calls (−75%)	12 → 3 −75%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Wilmington, DE	GEICO	Volume down 10 → 0 calls (−100%)	10 → 0 −100%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Asheville, NC	HONK	Volume down 9 → 0 calls (−100%)	9 → 0 −100%	22.2% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Louisville, KY	URGENTLY	Volume down 8 → 2 calls (−75%)	8 → 2 −75%	12.5% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Cincinnati, OH	ALLIED	Volume down 8 → 3 calls (−62%)	8 → 3 −62%	12.5% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Cincinnati, OH	GEICO	Volume down 8 → 2 calls (−75%)	8 → 2 −75%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Jersey City, NJ	SWOOP	Volume down 7 → 2 calls (−71%)	7 → 2 −71%	14.3% → 50.0% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Florence, SC	NSD	Volume down 7 → 3 calls (−57%)	7 → 3 −57%	14.3% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	El Paso, TX	ROADSIDE	Volume down 6 → 2 calls (−67%)	6 → 2 −67%	0.0% → 50.0% 1 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Savannah, GA	URGENTLY	Volume down 7 → 1 calls (−86%)	7 → 1 −86%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Fort Wayne, IN	NSD	Volume down 7 → 3 calls (−57%)	7 → 3 −57%	14.3% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Jackson, MS	ALLSTATE	Volume down 7 → 1 calls (−86%)	7 → 1 −86%	14.3% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Canton, OH	NSD	Volume down 6 → 3 calls (−50%)	6 → 3 −50%	16.7% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	El Paso, TX	ALLSTATE	Volume down 6 → 3 calls (−50%)	6 → 3 −50%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Columbus, GA	ALLSTATE	Volume down 6 → 2 calls (−67%)	6 → 2 −67%	33.3% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Knoxville, TN	NSD	Volume down 6 → 0 calls (−100%)	6 → 0 −100%	50.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Topeka, KS	GEICO	Volume down 5 → 2 calls (−60%)	5 → 2 −60%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Savannah, GA	ROADSIDE	Volume down 5 → 2 calls (−60%)	5 → 2 −60%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Canton, OH	GEICO	Volume down 5 → 2 calls (−60%)	5 → 2 −60%	20.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Critical	Raleigh, NC	ALLIED	Volume down 5 → 0 calls (−100%)	5 → 0 −100%	40.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Bloomington, IN	SWOOP	Volume down 22 → 14 calls (−36%) Cancel rate up 18% → 29% (+10 pts)	22 → 14 −36%	18.2% → 28.6% 4 cancelled	Driver or equipment coverage: 4 calls cancelled for no driver or equipment Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Wilmington, NC	ALLSTATE	Volume down 14 → 8 calls (−43%) Slower to scene median 27m → 38m	14 → 8 −43%	14.3% → 12.5% 1 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Greensboro, NC	SWOOP	Volume down 12 → 7 calls (−42%) Slower to scene median 34m → 65m	12 → 7 −42%	8.3% → 14.3% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Rock Hill, SC	ALLSTATE	Volume down 7 → 4 calls (−43%) Slower to scene median 18m → 44m	7 → 4 −43%	14.3% → 25.0% 1 cancelled	Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Greenville, SC	URGENTLY	Cancel rate up 0% → 20% (+20 pts) Fewer on time 100% → 67% on scene by ETA	6 → 5 −17%	0.0% → 20.0% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping
Needs attention	Seminole, FL	ROADSIDE	Volume down 5 → 4 calls (−20%) Slower to scene median 18m → 30m	5 → 4 −20%	20.0% → 25.0% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Cincinnati, OH	SWOOP	Volume down 110 → 85 calls (−23%)	110 → 85 −23%	14.5% → 15.3% 13 cancelled	Driver or equipment coverage: 4 calls cancelled for no driver or equipment Coverage area: calls cancelled as out of territory or location issues Ask the club why: 7 calls cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Florence, SC	SWOOP	Volume down 60 → 44 calls (−27%)	60 → 44 −27%	5.0% → 6.8% 3 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Wilmington, NC	SWOOP	More cancellations 0 → 3 cancelled	55 → 51 −7%	0.0% → 5.9% 3 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given
Needs attention	Topeka, KS	SWOOP	More cancellations 1 → 4 cancelled	49 → 40 −18%	2.0% → 10.0% 4 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given
Needs attention	Columbus, GA	SWOOP	More cancellations 1 → 4 cancelled	47 → 63 +34%	2.1% → 6.3% 4 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 3 calls cancelled with no reason given
Needs attention	Cincinnati, OH	NSD	Volume down 30 → 19 calls (−37%)	30 → 19 −37%	26.7% → 21.1% 4 cancelled	Response speed: 3 calls cancelled by the customer, median 52 min after the call Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Rochester, NY	SWOOP	Volume down 30 → 17 calls (−43%)	30 → 17 −43%	10.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Savannah, GA	SWOOP	Volume down 27 → 21 calls (−22%)	27 → 21 −22%	11.1% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Richmond, VA	NSD	Volume down 24 → 13 calls (−46%)	24 → 13 −46%	8.3% → 15.4% 2 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Birmingham, AL	NSD	Volume down 23 → 16 calls (−30%)	23 → 16 −30%	13.0% → 12.5% 2 cancelled	Response speed: 1 call cancelled by the customer, median 16 min after the call Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Savannah, GA	ALLSTATE	Volume down 23 → 12 calls (−48%)	23 → 12 −48%	13.0% → 8.3% 1 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Dayton, OH	SWOOP	Volume down 22 → 15 calls (−32%)	22 → 15 −32%	13.6% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Macon, GA	NSD	High cancel rate 45% of 11 calls cancelled	8 → 11 +38%	62.5% → 45.5% 5 cancelled	Most cancellations: Other
Needs attention	Florence, SC	GEICO	Volume down 13 → 9 calls (−31%)	13 → 9 −31%	7.7% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Charleston, SC	GEICO	Volume down 13 → 10 calls (−23%)	13 → 10 −23%	15.4% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Lexington, KY	GEICO	Volume down 10 → 8 calls (−20%)	10 → 8 −20%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Lexington, KY	ALLSTATE	Cancel rate up 0% → 13% (+13 pts)	8 → 15 +88%	0.0% → 13.3% 2 cancelled	Most cancellations: GOA
Needs attention	El Paso, TX	HONK	Volume down 10 → 7 calls (−30%)	10 → 7 −30%	10.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Greenville, SC	ALLSTATE	Cancel rate up 0% → 17% (+17 pts)	8 → 12 +50%	0.0% → 16.7% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment
Needs attention	South Bend, IN	NSD	Volume down 8 → 6 calls (−25%)	8 → 6 −25%	25.0% → 16.7% 1 cancelled	Response speed: 1 call cancelled by the customer, median 2 min after the call Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Birmingham, AL	URGENTLY	Cancel rate up 14% → 29% (+14 pts)	7 → 7 0%	14.3% → 28.6% 2 cancelled	Ask the club why: 2 calls cancelled with no reason given
Needs attention	Greenville, SC	SWOOP	Volume down 7 → 4 calls (−43%)	7 → 4 −43%	57.1% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	El Paso, TX	ALLIED	Cancel rate up 0% → 17% (+17 pts)	6 → 6 0%	0.0% → 16.7% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment
Needs attention	Little Rock, AR	URGENTLY	Volume down 7 → 4 calls (−43%)	7 → 4 −43%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Springdale, AR	ALLIED	More cancellations 0 → 3 cancelled	4 → 3 −25%	0.0% → 100.0% 3 cancelled	Driver or equipment coverage: 3 calls cancelled for no driver or equipment
Needs attention	Cincinnati, OH	URGENTLY	High cancel rate 33% of 6 calls cancelled	4 → 6 +50%	0.0% → 33.3% 2 cancelled	Driver or equipment coverage: 2 calls cancelled for no driver or equipment
Needs attention	Montgomery, AL	ALLSTATE	High cancel rate 40% of 5 calls cancelled	4 → 5 +25%	0.0% → 40.0% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment
Needs attention	Pigeon Forge, TN	SWOOP	Cancel rate up 0% → 14% (+14 pts)	5 → 7 +40%	0.0% → 14.3% 1 cancelled	Ask the club why: 1 call cancelled with no reason given
Needs attention	Raleigh, NC	ALLSTATE	Volume down 5 → 4 calls (−20%)	5 → 4 −20%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Birmingham, AL	HONK	High cancel rate 40% of 5 calls cancelled	3 → 5 +67%	0.0% → 40.0% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Response speed: 1 call cancelled by the customer, median 4 min after the call
Needs attention	WATAC (unmapped)	SWOOP	More cancellations 0 → 5 cancelled	0 → 17 new	0.0% → 29.4% 5 cancelled	Response speed: 1 call cancelled by the customer, median 82 min after the call Ask the club why: 4 calls cancelled with no reason given
Needs attention	Savannah, GA	HONK	Volume down 5 → 3 calls (−40%)	5 → 3 −40%	0.0% → 0.0% 0 cancelled	Call volume: confirm the club is still routing calls to this market at the usual rate
Needs attention	Tulsa, OK	SWOOP	High cancel rate 40% of 5 calls cancelled	1 → 5 +400%	100.0% → 40.0% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 1 call cancelled with no reason given
Watch	Greensboro, NC	NSD	Slower to scene median 33m → 57m Fewer on time 100% → 82% on scene by ETA	10 → 16 +60%	40.0% → 25.0% 4 cancelled	Response speed: 2 calls cancelled by the customer, median 32 min after the call Time to scene: dispatch-to-arrival is slipping
Watch	South Bend, IN	ALLSTATE	Slower to scene median 21m → 42m Fewer on time 100% → 78% on scene by ETA	11 → 12 +9%	36.4% → 16.7% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping
Watch	Savannah, GA	GEICO	Slower to scene median 30m → 44m Fewer on time 100% → 75% on scene by ETA	3 → 5 +67%	0.0% → 20.0% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Madison, WI	SWOOP	Slower to scene median 40m → 69m	62 → 74 +19%	4.8% → 4.1% 3 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Ask the club why: 2 calls cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Little Rock, AR	NSD	Slower to scene median 40m → 58m	19 → 23 +21%	10.5% → 17.4% 4 cancelled	Response speed: 1 call cancelled by the customer, median 19 min after the call Time to scene: dispatch-to-arrival is slipping
Watch	Anderson, SC	SWOOP	Slower to scene median 33m → 55m	18 → 32 +78%	61.1% → 6.3% 2 cancelled	Response speed: 1 call cancelled by the customer, median 24 min after the call Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Charleston, SC	SWOOP	Slower to scene median 36m → 46m	16 → 21 +31%	25.0% → 9.5% 2 cancelled	Ask the club why: 2 calls cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Racine, WI	SWOOP	Slower to scene median 37m → 48m	15 → 21 +40%	6.7% → 9.5% 2 cancelled	Ask the club why: 2 calls cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Boston, MA	SWOOP	Fewer on time 100% → 63% on scene by ETA	9 → 11 +22%	22.2% → 9.1% 1 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping
Watch	Madison, WI	ALLSTATE	Slower to scene median 35m → 79m	9 → 15 +67%	44.4% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Birmingham, AL	ALLSTATE	Slower to scene median 32m → 42m	8 → 9 +13%	25.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Macon, GA	ALLSTATE	Slower to scene median 46m → 60m	5 → 7 +40%	20.0% → 28.6% 2 cancelled	Driver or equipment coverage: 1 call cancelled for no driver or equipment Time to scene: dispatch-to-arrival is slipping
Watch	Chattanooga, TN	SWOOP	Slower to scene median 21m → 32m	6 → 10 +67%	16.7% → 10.0% 1 cancelled	Response speed: 1 call cancelled by the customer, median 3 min after the call Time to scene: dispatch-to-arrival is slipping
Watch	Wilmington, NC	GEICO	Fewer on time 100% → 83% on scene by ETA	6 → 6 0%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Dover, DE	ALLSTATE	Slower to scene median 28m → 101m	5 → 5 0%	20.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Madison, WI	GEICO	Fewer on time 100% → 75% on scene by ETA	4 → 7 +75%	0.0% → 14.3% 1 cancelled	Ask the club why: 1 call cancelled with no reason given Time to scene: dispatch-to-arrival is slipping
Watch	Lexington, KY	HONK	Slower to scene median 25m → 47m	5 → 6 +20%	20.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Louisville, KY	NSD	Fewer on time 100% → 67% on scene by ETA	4 → 3 −25%	25.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Richmond, VA	GEICO	Slower to scene median 29m → 81m	4 → 4 0%	25.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping
Watch	Topeka, KS	ALLSTATE	Slower to scene median 41m → 64m	4 → 6 +50%	0.0% → 0.0% 0 cancelled	Time to scene: dispatch-to-arrival is slipping

How pairs are flagged

Volume down: calls received fell 20% or more (critical at 50%).
Cancel rate up: up 10 percentage points or more.
More cancellations: at least 3 more than before and 1.5× the previous count.
High cancel rate: 30% or more of calls cancelled (critical at 50%).
Slower to scene / Fewer on time: median time to scene 25%+ and 10+ min slower, or on-time rate down 15 points.
Rates are only judged for pairs with 5+ calls in the period. Thresholds are in src/lib/attention.js.